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Anybody here dissatisfied with Directv?

Discussion in 'DIRECTV General Discussion' started by mystic7, Apr 10, 2013.

  1. Apr 10, 2013 #1 of 133
    mystic7

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    What I mean is, when I was here before everyone talked up Directv like it was the greatest thing since sliced bread. Now, it seems like it's just one of many choices you could have made for tv service.

    Has anything changed as far as customer service, underhanded dealings by directv (such as free NFL Ticket that ends up costing you as an example), or anything else? I just want to make sure I made the right choice going back while I still have time to cancel.

    So, for the most part is everything hunky dory in the world of Directv? If you could drop the service, would you?
     
  2. Apr 10, 2013 #2 of 133
    PK6301

    PK6301 Legend

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    I have been a Direct customer for 1 1/2 years, not a long time, but Time Warner Cable sucks in my neck of the woods, and Dish pissed me off while I was a customer (they could not keep a signal to save their life.)

    Direct is far and wide a better option in my opinion..
     
  3. Apr 10, 2013 #3 of 133
    raott

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    They are still my preferred provider, largely because their equipment is head and shoulders above cable.

    There was a time, many years ago, when they had: by far best price, by far the best picture, best programming and best equipment. They were head and shoulders above the local cable co.

    They no longer have the best price (cable is cheaper by about $25 last I checked); still have a slightly better picture (except SD which is awful); have slightly better programming (channel selection is about equal except the HBOs and ST) and still have the best equipment.

    IMO, they are still ahead but the margin is much tighter. I'd still recommend them for those who enjoy more tech, but less so for someone who just wants to watch TV.
     
  4. Apr 10, 2013 #4 of 133
    mystic7

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    OK. What I'm really looking for is if they have become less than honorable in their dealings with customers (see aformentioned NFL ticket example). I'm just trying to figure out if I can expect unexpected jumps in monthly bills because they "forgot" that a certain feature is supposed to be free for 12 months, and how difficult it is to rectify such a situation. That kind of thing.
     
  5. Apr 10, 2013 #5 of 133
    omartinjordan

    omartinjordan AllStar

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    I think the customer service is pretty good. I think most people are just tired of the high prices for tv in general. New equipment is sometimes hard to get but can be done if you want a new contract.
     
  6. Apr 10, 2013 #6 of 133
    sigma1914

    sigma1914 DIRECTV A-Team DBSTalk Club

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    DirecTV is like every TV provider ... It's great for some and not for others.
     
  7. Apr 10, 2013 #7 of 133
    peds48

    peds48 DIRECTV A-Team DBSTalk Club

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    and still is….:lol:

    No seriously, DirecTV has the best "package" all around
     
  8. Apr 10, 2013 #8 of 133
    joshjr

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    Been with DirecTV since 2008 and would not think about going anywhere else.
     
    1 person likes this.
  9. Apr 10, 2013 #9 of 133
    Jimmy 440

    Jimmy 440 Hall Of Fame

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    I absolutely love D.I have been a loyal customer since May of 1999.I got it for the sports packages,MLB NHL & NFL & the RSN's they have from out outside the NY/NJ area.I would never go back to Comcast after having D.But unfortunatly I will be moving in the next 2-3 months & satellite tv is NOT an option (no LOS).So I am forced to go over to Verizon Fios which is a step or two above Cablevision.Really my only neg on D are the constantly rising prices.When I move into my house or condi in 2014,I will be with D again !
     
    1 person likes this.
  10. Apr 10, 2013 #10 of 133
    MysteryMan

    MysteryMan DIRECTV A-Team DBSTalk Club

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    My signature says it all.
     
  11. Apr 10, 2013 #11 of 133
    dpeters11

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    I personally would never consider anyone else. Any deals I've gotten, including one year of free Sunday Ticket I got no surprises. I didn't even have to cancel an autorenewal to not get it the next year.

    I however do not have any real knowledge of their tech support, only used them two or three times. For most things, this site is better anyway unless you need a tech, change on account or a box shipped.
     
  12. Apr 10, 2013 #12 of 133
    SledgeHammer

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    I've been a sub since 2002. Its much better then cable, but at this point, I think the dollar value is not there. ~80 to 90 / month for a basic sub w/ HD and DVR? When I started, the same sub was $40 / month. I've added HD, but getting that for free now. Also added the DVR. That was free when I started. Also think the PQ is not as good as it should be.
     
  13. Apr 10, 2013 #13 of 133
    sliderbob

    sliderbob Legend

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    I've been with Dish since 2009 and just had DirecTV installed. The ONLY thing that I prefer Dish over DirecTV is the superstations...that's all. Directv has better equipment, better package options (could only receive the good stations on Dish by getting THE HIGHEST priced package), better incentives, etc.
     
  14. Apr 10, 2013 #14 of 133
    joshjr

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    You really want those out of market CW stations that bad?
     
  15. Apr 10, 2013 #15 of 133
    paulh

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    I'm a Primestar conversion since '98. I used to be a big D* fan. After enough programming price increases and the perpetually slow response of my HR-23, I'm now meh on D*.

    Retention gave me just enough in discounts to keep me jumping to a Hopper this year, but it was really close.
     
  16. Apr 10, 2013 #16 of 133
    sliderbob

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    I just said the ONLY advantage on Dish was the superstations. DirecTV is the winner
     
  17. Apr 10, 2013 #17 of 133
    joshjr

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    I heard ya. I just dont think those SuperStations are worth anything. I guess one of them has some Yankee's games on it but since I am a Red Sox fan I guess I overlook that.
     
  18. Apr 10, 2013 #18 of 133
    directv newb

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    I think Directv customer service has been very good, of course every one can run into a bad situation here and there, but on the whole I have been very happy. The genie dvr is the greatest thing in the world to me, I was visiting my son the other day and he has some cable company, and I almost laughed out loud at his dvr capabilities and the look of the guide was ignorant. I absolutely love the guide, the genie, and the picture quality.
     
  19. Apr 10, 2013 #19 of 133
    HarleyD

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    I am not considering leaving. I am satisfied with the price, the picture and the equipment.

    The HD DVRs are slower than the old DirecTiVO, I'll grant you that but I've been with DirecTV for so long it's just the way things are in my mind and it doesn't bother me.

    I have priced other providers including FiOS and Dish. I'd never seriously consider Dish because of service and business management approaches that I don't care for. FiOS makes some pretty tempting offers on paper because I already get my phone and internet over FiOS so adding TV to a triple play bundle is pretty economical...at least at first blush.

    The thing I have found with every other provider I have priced out is that getting the same type of equipment I currently enjoy with DirecTV will cost me a bundle elsewhere.

    I have 5 HD DVRs (well, one is an R22 with HD but I count it as an HD DVR as far as what it provides to me) and two old DirecTiVOs. I pay a single $10 advanced receiver fee for all of those DVRs and a single $10 advanced receiver fee for HD programming access and that covers all the equipment on my account. If I added more DVRs that would still not go up. $20 covers it for my entire account.

    Other providers I have priced charge for each box. There is an additional charge for each DVR and each HD DVR. It adds up quickly so even if the base package is less by the time you add the equipment charges it ends up costing me more to have a comparable setup with another provider. With cable and Dish it isn't even close. My bill would be astronomically higher even with the promotional introductory rates.

    FiOS is close for the first 12 months during the introductory pricing but once it escalates to regular price FiOS also costs significantly more for comparable package and equipment.

    So not only am I happy with the programming, the picture and the technology/equipment. It is also the most economical option for me.

    That is my situation. Circumstances will differ for others with different equipment needs and program package preferences so my advice to everyone making a decision on a provider is to do your homework and price it out with every option. Another provider will be the better choice for some people. It is not for me.
     
  20. Apr 10, 2013 #20 of 133
    lwilli201

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    I have been installing my own Directv since 1995. Had to install my first setup that I got at Radio Shack. I have moved and reinstalled my equipment and I have upgraded through having to get a different dish for my locals then another dish for HD. I still use an AT-9 minus the side LNBs which are no longer needed. It has been a fun ride doing it all myself. I would never change.
     

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