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Anybody receiving DirecTV through QWest?

Discussion in 'DIRECTV General Discussion' started by purtman, Feb 22, 2009.

  1. purtman

    purtman Hall Of Fame

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    Sep 19, 2006
    We're looking at getting D* through QWest. We just moved to Iowa, and I'm not sure if we'll have the line of sight for D*. I miss it. We have Mediacomm, which has a bunch of issues.
    I'd like to get some of your thoughts in terms of quality, costs, etc. Do you have to go through QWest for customer service for D*?
    Also, if you had an old D* DVR, did you have to lease new DVRs?
    Thanks!
     
  2. BattleZone

    BattleZone Hall Of Fame

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    Nov 13, 2007
    http://www.dishpointer.com

    Input your address and drag the arrow to the spot where you want the dish, then check the LOS to 99, 101, 103, 110, and 119 and see what you get.

    Can't answer the QWest issues.

    I take it you've had DirecTV before? You should be able to get a deal as a returning customer, assuming you left on good terms. You can use your old receivers if you want; all new receivers are leased unless you buy them outright from DirecTV, and it really doesn't make sense to do so. Any advanced receiver that's leased will trigger a 24 month commitment.
     
  3. viperlmw

    viperlmw AllStar

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    Oct 20, 2007
    Qwest is just used for billing, all other issues, including the bill itself, are handled by DTV. All online DirecTV resources are available for use. The $5 discount doesn't hurt, either. Go ahead, it's ok.
     
  4. sdirv

    sdirv Icon

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    I second that all of that .....

    I find it nice to eliminate a bill by having my D* charges as part of my Qwest "phone" bill....I've got my internet services through Qwest also.

    They've now dropped their own cell phone service, signed a deal with Verizon, so I'm not able to bundle my Verizon cell phone bill too......
     
  5. denvertrakker

    denvertrakker Legend

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    Colorado
    +1 on Qwest/D* bundled. No problems, and I save five bucks a month. I still call D* for problems (and a good thing, too - since Qwest is clueless even about their OWN stuff).

    BTW, I presume you meant "now" instead of "not"...
     
  6. robert koerner

    robert koerner Icon

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    QWORST! is an awful company to deal with.

    If you get anything through them, make sure you know how to cancel the service.

    It took me two months of being lied to and given a run around before I finally got my internet connection speed lowered to a less expensive monthly fee. Unfortunately, since internet is not state regulated, my AZ utility comission was powerless to help. Ever time I called, I had to suffer through being told that if I just add only $10-13 worth of additional services, I could lower my internet bill by $5.

    To make it worse, one service rep actually added services to my monthly bill after I exclaimed that was the dumbest savings I ever heard of!

    At that point, I had to battle with them about not wanting any "expanded features" on my monthly bill. It took many weeks before I finally stumbled upon someone that actually restored my monthly service to what I wanted and changed my internet connection to what I wanted.

    When they made me listen to their pitch of bundled savings for Direct TV I pointed out that it wound up being more than I was paying for an already installed Dish system that I own, at first there was silence, and then they asked if I wanted to go ahead with crystal clear TV pictures?!

    My rule of thumb is to strive for the the fewest reasons to ever contact QWorst!

    Bob, suffering thru US Worst and QWorst since 1989
     
  7. webby_s

    webby_s Hall Of Fame

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    Jan 11, 2008
    No problems here. When you go into getting your service through QWest... Get what you want and stick with it. I have and not had to contact CSR so I don't know how they are ... The comment above sounds to me like ANY CSR (personally)
     
  8. machavez00

    machavez00 Hall Of Fame

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    Phoenix,...
    I called and combined bills. It will take a couple of cycles. You can also do it online
    https://myaccount.qwest.com/MasterWebPortal/residential/wireless/confirm?optin=true



    Ever have to deal with Cox? They took over Insight cable in the east valley and it went from the frying pan into the fire. When USWest introduced Choice TV, they had so many switching from Cox to Choice TV that USWest had to install a second ATM for our neighborhood.
     
  9. bcrab

    bcrab Legend

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    Mar 6, 2007
    No problems here. Like said above, any problems just call D*. The only thing you can't do on-line is view your bill, at least I can't, since the billing goes through qwest.
     
  10. denvertrakker

    denvertrakker Legend

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    Feb 5, 2009
    Colorado
    I've never had any problem viewing my bill on D*'s website.
     
  11. Phil T

    Phil T DIRECTV A-Team DBSTalk Club

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    Mar 25, 2002
    Littleton,...
    Qwest for home phone, internet and DirecTV. No issues for several years and I deal directly with Directv for upgrades and changes.
     
  12. djwww98

    djwww98 Godfather

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    I had Qwest phone service once. THE worst, most incompetent customer service nightmare I've ever had to deal with as a consumer. One billing error compounded into multiple errors that took over 6 months of many, many calls every month to try to get it right, and never did get it right. I finally gave up and ended service with them with them owing me at least $100. 3 months later I got a check from them for 30 something dollars. A month later I got a late notice for $120 with threats of sending it to collections, etc. Only time I ever had to deal with a lawyer, but I had a lawyer send a letter to the president of Qwest threatening a lawsuit if they harrassed me anymore.
    Judging from this forum, DirecTV customer service is fully capable of that same level of customer service. Bundling them together just multiplies the chance for error and adds another layer of complexity to getting any problems fixed. My personal opinion (and that's all it is) is that I would never even consider doing that. And what's the upside... one less bill to deal with every month? My DirecTV account gets billed directly to my credit card, along with all of my other monthly utility bills, so it's not a hassle at all. Kind of my own way of bundling all my bills into one.
     
  13. sdirv

    sdirv Icon

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    Dec 14, 2008
    Oops.......that's correct.
     
  14. morbid_fun

    morbid_fun Godfather

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    I second Phil T's statement. Have had Qwest for everything for the past three years. No problems with them and they have always worked with me whenever the tough times rolled in.
     
  15. rboyken

    rboyken Cool Member

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    Aug 17, 2007
    I want to also add to the others statements. I have everything bundled through Qwest and have had no problems either. Any DirecTV issues have been handled by calls to DirecTV. And as far as Qwest goes...I've never had any issues when I've had to call them either...they've been fast and professional as well.
     
  16. TBlazer07

    TBlazer07 Grumpy Grampy

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    It seems any advanced receiver that's NOT LEASED will as well. A friend of mine left DirecTV. His HR20-700 was owned (it was an upgrade from an HR10-250 and it was not leased according to DirecTV and his online account page). When I activated it on my account in place of an owned, for same reason, HR21 because I wanted OTA they hit me with 2 year extension.


     
  17. jason williams

    jason williams AllStar

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    Jan 24, 2007
    QWEST is the worst nightmare on the planet. Constant false advertising.. Offered free internet upgrade and then charged me $20 more on my bill for it. Have not had one correct bill in over 8 months. Offered bundeling discounts for directv and never received it. Offered me intenet for $29.99 and then charged me $44.99. Do not do business with this company.. They offer nothing but lies and constant problems and should be reported to the better business bureau and attorney general.
     
  18. purtman

    purtman Hall Of Fame

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    Sep 19, 2006
    Jason, I was curious as to whether you did report Qwest to the Better Business Bureau.
    As far as boxes, I do have two SD DVRs. I don't have an HD DVR, but I noticed that the HR22 is for sale at $199 at Best Buy.
     

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