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Anyone call DirecTV and reduce their bill? Share stats here!

Discussion in 'DIRECTV General Discussion' started by oliversmall, Jul 13, 2013.

  1. Jul 13, 2013 #1 of 1000
    oliversmall

    oliversmall New Member

    5
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    Jul 13, 2013
    Seattle
    Hi. I'm curious about stories/stats about people's success (or not) of negotiating their DirecTV bill. If you haven't tried to do so already, I recommend you do (see my stats below - wondering if I got better than what others are seeing.)

    If you call now, or if you called before, please share your stats so others in this forum can see what works.

    • Called June 2013
    • Been subscriber for about 2 years
    • Suggested I wanted to cancel because I was considering downgrading due to budget reasons and using online/netflix/etc.
    • Got $30 off/month. $10 off was specifically for the movie channels.
    • Took about 10 minutes

    What have other people done? Any tips/tricks to share?

    Thanks!
     
  2. Jul 13, 2013 #2 of 1000
    FenixTX

    FenixTX Godfather

    480
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    Nov 11, 2005
    Customer for 13 years. Called a few weeks ago to cancel Showtime. Asked why and said I needed to save money. The rep gave me $15 a month off my bill for 15 months. Total call around 5 minutes.
     
  3. Jul 13, 2013 #3 of 1000
    gdn

    gdn AllStar

    104
    1
    Aug 5, 2007
    Dallas, TX
    Customer over 12 years - called a few weeks back to upgrade equipment - offered $20 off a month for 12 months as well for being a good customer. I pushed for the full 24 months as the bill has climbed almost $30 in the last 3 years and I've added no services or equipment. Rep said just call back in 12 months and they would probably do the same thing for me.
     
  4. Jul 13, 2013 #4 of 1000
    CCarncross

    CCarncross Hall Of Fame

    7,058
    60
    Jul 19, 2005
    Jackson
    Its an entertainment luxury item, if you can't afford to pay for it or dont want to, move on to another provider, or drop to lower programming package/less equipment. In my opinion, the packages prices and discounts should be fixed so everyone pays the same and there is no more of these BS threads.
     
    7 people like this.
  5. Jul 13, 2013 #5 of 1000
    PCampbell

    PCampbell Icon

    1,639
    98
    Nov 18, 2006
    +1
    Antennas work for free and get a great picture.
     
  6. Jul 13, 2013 #6 of 1000
    billsharpe

    billsharpe Hall Of Fame

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    Jan 25, 2007
    Southern...
    Yes, but no ESPN, CNN, BBCA, Cartoon Network, and many others.

    I don't mind switching carriers every two years if it saves me money, although I did stay with DirecTV for 4 1/2 years. Although I saved money by switching the chief reason was the ridiculously slow response on my HR20 when trying to change channels.

    Verizon has offered a couple additional discounts during my two-year term with FiOS without much prodding on my part. We'll see what happens when my contract is up in early October.
     
  7. Jul 13, 2013 #7 of 1000
    Gloria_Chavez

    Gloria_Chavez Godfather

    499
    17
    Aug 11, 2008
    Everything is negotiable.

    If DTV can go to a programmer and negotiate for a better rate than given to another distributor, why can't a DTV subscriber do the same?
     
    4 people like this.
  8. Jul 13, 2013 #8 of 1000
    gdn

    gdn AllStar

    104
    1
    Aug 5, 2007
    Dallas, TX
    I agree - wish everything when it comes to selling a service like this were priced equal, but it's not. I didn't threaten to leave and I didn't initially ask for a discount - it was offered for being a long time customer - I then asked if he'd extend it to 24 months.

    If you agree that everything in life should be exactly equal and you don't want to negotiate, Cuba and a few other countries around the world offer that kind of life. It happens in most everything you do - buying a house, car, even electronics or groceries - show someone it sells for less somewhere else or just negotiate a bit and - well, it's dollars in your pocket, so everyone's choice what you do or don't ask for.
     
    1 person likes this.
  9. Jul 13, 2013 #9 of 1000
    Tygh

    Tygh New Member

    30
    0
    May 7, 2006
    14 year customer. Called as I was considering transitioning to ATT. Got all new equipment (Genie and minis) no charge and installed no charge. They were also able to credit me for a few of the packages I have. Reduced my bill by about $45 a month. Good for 15 months...no idea where they figured that from. Will call in 12 months to extend the discounts.
     
  10. Jul 13, 2013 #10 of 1000
    peds48

    peds48 DIRECTV A-Team DBSTalk Club

    18,353
    904
    Jan 10, 2008
    NY
    +10000

    At the end of the day those who do not call, because we dont feel entitled, we wind up paying for the discounts of others.
     
  11. Jul 13, 2013 #11 of 1000
    oliversmall

    oliversmall New Member

    5
    1
    Jul 13, 2013
    Seattle
    Great stats. Thanks all for sharing. Seems like people are getting between $15/month and $45/month just for essentially calling and asking. Anyone getting much pushback from the reps?
     
  12. Jul 14, 2013 #12 of 1000
    shendley

    shendley Hall Of Fame

    1,792
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    Nov 27, 2005
    I could be wrong, but I really don't think those of us who call in asking (or sometimes just receiving when we called in about something else - that happens a fair bit) for discounts or deals on new equipment or programming such as NFLST are really a significant factor in what determines the price Directv sets for its programming packages or equipment. With programming packages, the price is almost certainly determined mainly by deals arrived at between Directv and the content providers. As far as equipment, I have no idea what determines the pricing beyond the costs of R and D and manufacturing. But, again, I'm highly skeptical that those of us who called up and got Genie for free (mine arrives Tuesday!) are a significant factor in the price. We could all stop calling tomorrow and I suspect the prices for everything would remain the same and rise much as they have in the past.

    As such, I'm just not convinced that those who aren't calling and asking for discounts are paying for the discounts of those of us who do call. But, perhaps, I'm wrong. I would be interested in seeing any evidence to the contrary.

     
  13. Jul 14, 2013 #13 of 1000
    lgb0250

    lgb0250 Legend

    318
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    Jan 24, 2010
    It's ridiculous to throw stones at those that negotiate a better deal for themselves! We in fact are one of the few countries that think we should pay whatever a seller ask for a service or product. It's a way of life in Asia, Latin Ammerica and even Europe to negotiate a price and not blindly walk in there and plop down your money. I think there's even an article in Consumers Report advocating negotiating and the ins and outs of doing so. People that don't want to negotiate are what make companies like Carmax so successful!
     
    1 person likes this.
  14. Jul 14, 2013 #14 of 1000
    1980ws

    1980ws Legend

    237
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    Mar 18, 2008
    Longwood,...
    I will call asking if there is any wiggle room or deals on Premium Channels or Sports Packages. I don't have any issues with that because whether I get the programming or not is not that important to me especialy at the higher prices.

    I won't call and ask for discounts on my package or equipment. If I can't afford it I'll cancel or downgrade. It's just television. I understand those who do, I don't like Directv giving in on prices that should be fixed.
     
  15. Jul 14, 2013 #15 of 1000
    omartinjordan

    omartinjordan AllStar

    106
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    Mar 25, 2013
    Makes you wonder just how much they make off you a month if they can drop 20 a month off the bill instantly!

    Sent from my SAMSUNG-SGH-I747 using DBSTalk mobile app
     
    1 person likes this.
  16. Jul 14, 2013 #16 of 1000
    omartinjordan

    omartinjordan AllStar

    106
    10
    Mar 25, 2013
    Why is getting a better rate a sense of entitlement? I guess when you guys buy a car you pay sticker price and take the first price the dealer offers you for trade? If not then you are just feeling entitled to what you think your car is worth.

    Sent from my SAMSUNG-SGH-I747 using DBSTalk mobile app
     
    1 person likes this.
  17. Jul 14, 2013 #17 of 1000
    mystic7

    mystic7 Icon

    632
    3
    Dec 9, 2007
    I was with Directv for 7 years when I had to cancel due to financial restraints 2 years ago. They offered no discount and made sure to remind me to pay the balance of my last bill (which I did).

    I did, however, score big when I finally returned to Directv in April. CHoice Extra package, Genie HR-44 with 2 clients, NFLST (Which I really don't care about), all for $46.00 a month for a year (which I will try to extend after 12 months).
     
  18. Jul 14, 2013 #18 of 1000
    242424

    242424 AllStar

    286
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    Mar 22, 2012
    Can I have your account number so I can let them know who to charge when I call in? lol
     
  19. Jul 14, 2013 #19 of 1000
    nmetro

    nmetro Godfather

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    Jul 11, 2006
    I called a few weeks ago to eliminate NFL Sunday Ticket, because I did see it as a "luxury". I signed up for DirectV last fall, because I wanted to cancel DISH. A free season of NFLST was a plus, but certainly not a requirement. I was surprised to see NFLST on my bill to begin with; it must have been somehwrre in the "fine print" it was an automatic renewal. Originally, DTV wanted to charge $37.99 fro six months. In the end, I reduced it to $9.99/month for six moths (offset from a reduced $29.99 month and $20 off for premium movie channels). While not great savings here, I did get at least some savings. But, I certainly did not feel "entitled" to do so; I was trying to undo an unexpected charge on my bill.


     
  20. Jul 14, 2013 #20 of 1000
    trh

    trh This Space for Sale

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    Nov 2, 2007
    NE FL
    I believe all the out-of-market sports packages have 'auto-renewal'. But several months before the season starts, you'll receive a line-item on your bill for $0.00 for the package. Just as long as you cancel before the start of the season, you're OK.
     

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