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Anyone call DirecTV and reduce their bill? Share stats here!

Discussion in 'DIRECTV General Discussion' started by oliversmall, Jul 13, 2013.

  1. Aug 29, 2013 #161 of 1030
    Forsberg21

    Forsberg21 New Member

    26
    0
    Mar 12, 2012
    I called and got what I wanted. I took them up on the free upgrade offer (due to having the protection plan) and the tech will come out on Sept 3rd with the Genie and any necessary other equipment to get the DVR up and running (at least this is what I was told.) I will send back the HR24-500, as I only have 1 TV. But get this,they also took off roughly $48 a month from my bill (I have the Premier Acct.) The fees waived were: $5 paperless billing/$10 sports package/$10 Advanced Receiver DVR/$5 HBO/$5 Showtime/$5 Starz/$5 Cinemax/$3 for Whole Home DVR fee. PLUS, ............they gave me Sunday Ticket for free (with Red Zone Channel) as well!!!

    Not bad huh? The waived fees ( at least $40 of them) will last for 6 months and save me roughly a total of around $300 within the next 12 months total (throw in Sunday Ticket and that total would be around $600!!!) I am one happy camper, thank you DirecTV!!!!
     
  2. Aug 29, 2013 #162 of 1030
    jcmwwe

    jcmwwe Mentor

    65
    0
    Jul 29, 2009
    Hi how do u get them to giving u promotions or discounts? I just to ask about upgrading to genie for free because i have protection plan they said it was not true on giving sunday ticket for free or monthly discount on bills. Please let me know. Thanks
     
  3. Aug 29, 2013 #163 of 1030
    bossfan50

    bossfan50 AllStar

    133
    3
    Apr 28, 2007
    Were you speaking to a regular CSR or a retention CSR. The regular CSR will not usually do much for you. At the initial voice prompt you need to say cancel and then say cancel service. That will get you to a retention CSR and if your account is eligible for any discounts or promotions the retention CSR is the one to talk to.
     
  4. Aug 29, 2013 #164 of 1030
    peds48

    peds48 Genius. DBSTalk Club

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    Jan 10, 2008
    NY
    and also you account history, along with tenure and the like, plays a huge role on what you qualify for
     
  5. Aug 31, 2013 #165 of 1030
    stususs

    stususs Cool Member

    26
    0
    Dec 16, 2005
    The negotiation was an ordeal. I have been a subscriber since 1996.

    First, I had to give up my legacy Total Choice package. To match the channels I wanted, I needed to subscribe to the higher priced XTRA package.

    In return, I was offered $20 per month credit for 12 months, $15 per month credit for 12 months, $10 credit against my Sports Pack subscription for 12 months. I was promised the continuation of my $10 per month HD credit in return for the continuation of my automatic bill payment by credit card. I received free Sunday Ticket including MAX. For MAX I was charged $75 which was then offset by a one-time credit labeled "XTRA - Gen Reten CRG." I requested and received a GenieGo. For the GenieGo I was told I would be billed $99 plus $19.95 shipping which would be offset in full with one time credits, although my online billing activity does not show either the charges or the credits. This conversation occurred on a Friday, and the GenieGo was delivered to me on Saturday. I was obliged to setup the GenieGo by myself which I was able to do.

    This took 35 minutes of heavy negotiation as the retention CSR frequently left me on hold, presumably to seek approval of a supervisor. After the negotiations were concluded I was transferred to a "verification CSR" who was to confirm my agreement to an additional 12 months commitment. The verification CSR had different terms than had previously been negotiated. The $10 per month Sports Pack credit was only available for 6 months, not 12 months. But the $15 credit was for 15 months, not 12 months. This was an additional cost to me of $15. At this point I was exhausted from all of the haggling and I surrendered the $15.

    The total length of this process was 45 minutes.
     
  6. Aug 31, 2013 #166 of 1030
    TorinTPG

    TorinTPG New Member

    85
    0
    Aug 11, 2013
    Georgia
    It's amazing the different deals you will be offered just depending upon the CSR that answers your call. I wish they would streamline what they offering
     
  7. Aug 31, 2013 #167 of 1030
    peds48

    peds48 Genius. DBSTalk Club

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    Jan 10, 2008
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    and they have, just call 1800 DTV-CAREERS and apply for a job. !rolling
     
  8. Sep 1, 2013 #168 of 1030
    zmancartfan

    zmancartfan AllStar

    241
    7
    Mar 23, 2012
    Has anyone without the protection plan been offered or received an equipment upgrade? Coming up on my contract expiration, and I wasn't sure if there were any criteria people have found for getting a new Genie system without the protection plan.


    Sent from my iPad using DBSTalk mobile app
     
  9. Sep 1, 2013 #169 of 1030
    linuspbmo

    linuspbmo AllStar

    182
    11
    Oct 2, 2009
    I called in last week and asked about a Genie for free and they said no problem, they will be here to install on Wednesday. I just upgraded to all HD a year ago at no cost and I don't have the protection plan. Make sure you say cancel at the prompt.
     
  10. Sep 2, 2013 #170 of 1030
    DViper2399

    DViper2399 AllStar

    73
    0
    Jul 16, 2008
    I think where you are in your contract agreement is a big factor as well, I was able to get a few decent credits including a $50 one time credit, but still can't get free sunday ticket. I tried twice now. I'm on autopay been with DTV for very long time & still no free NFL this season, I think it is because I am still under contract for more then 12months longer because of the Genie upgrade I got back in Janurary. I will attempt 1 more time in a few days. I even mentioned switching to TWC with them paying my early termination fee


    Sent from my iPhone using DBSTalk mobile app
     
  11. Sep 2, 2013 #171 of 1030
    zmancartfan

    zmancartfan AllStar

    241
    7
    Mar 23, 2012
    I think where you are in your contract agreement is a big factor as well, I was able to get a few decent credits including a $50 one time credit, but still can't get free sunday ticket. I tried twice now. I'm on autopay been with DTV for very long time & still no free NFL this season, I think it is because I am still under contract for more then 12months longer because of the Genie upgrade I got back in Janurary. I will attempt 1 more time in a few days. I even mentioned switching to TWC with them paying my early termination fee


    Sent from my iPhone using DBSTalk mobile app


    Thanks all. I'm coming up in November. Was a long time subscriber but left 5 or 6 years ago for a bundled cable deal. Came back two years ago. I've taken advantage of a couple of freebies along the way (Nickelodeon credit and a free movie channel offer or two), but I've never abused anything. Auto pay and about $130 a month when not paying for NHLCI. My wife is not a TV watcher, and she's the one who takes care of paying the monthly bills...

    I'm hoping to shave off some monthly plus upgrade to Genie (would love an HR44 I think it's called). Not looking for ST, but it doesn't sound like there is any play on CI.

    I get the CSR roulette game, but (knock on wood) I've been really lucky with past CSR's being helpful on the first try. I'm squeamish, though, about having notes left behind and calling too often.

    So, my question is on timing. Would it be better to call before or after the contract is up?

    Thanks again.


    Sent from my iPad using DBSTalk mobile app
     
  12. Sep 2, 2013 #172 of 1030
    peds48

    peds48 Genius. DBSTalk Club

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    your timing is just about right since you dont have much left on your contract. the cancellation would be about $40.00. I would call right away


    Sent from my iPad using DBSTalk
     
  13. Sep 3, 2013 #173 of 1030
    Bob Coxner

    Bob Coxner Icon

    703
    1
    Dec 28, 2005
    Called today. I'm out of contract. Got:

    free Sunday Ticket Max
    $20 off for 12 months
    free Showtime 4 months
    free Sports Pack 3 months
    free Genie upgrade and install

    I did have to agree to a 2-year contract (due to Genie). The Retentions guy was really nice and I'm sure I could have got more $ off but I felt like what he offered was already excellent. I'm not totally greedy. :)

    Good luck to everyone!

    ps: some people have asked about the Protection Plan and Genie. I don't have the PP but was offered the free Genie anyway,.
     
  14. Sep 3, 2013 #174 of 1030
    DViper2399

    DViper2399 AllStar

    73
    0
    Jul 16, 2008
    I think where you are in your contract agreement is a big factor as well, I was able to get a few decent credits including a $50 one time credit, but still can't get free sunday ticket. I tried twice now. I'm on autopay been with DTV for very long time & still no free NFL this season, I think it is because I am still under contract for more then 12months longer because of the Genie upgrade I got back in Janurary. I will attempt 1 more time in a few days. I even mentioned switching to TWC with them paying my early termination fee


    Sent from my iPhone using DBSTalk mobile app
    I really could not get them to budge, today was my last attempt & I even went as far as actually setting up my cancelation disconnection of service to auto take affect on the 13th. Now I will probably decide to call back & cancel that happening but not certain yet even after all discounts my bill was still $100 a month & thats with HBO as the only premium & no NFL


    Sent from my iPhone using DBSTalk mobile app
     
  15. Sep 3, 2013 #175 of 1030
    btedford

    btedford New Member

    44
    3
    Mar 10, 2010
    When I called in last week to lower my package from Premier and drop down my base package and then just pay for HBO and Showtime separately, they offered me $25 off for 6 months to stay at my current level of programming and I took it.
     
  16. Sep 3, 2013 #176 of 1030
    mrro82

    mrro82 Legend

    680
    46
    Sep 11, 2012
    Astoria, OR
    I called and got $25 off for 6 months. My first year credits were about to expire. In 6 months I'll call again for more credits and a genie upgrade. :D
    I love DirecTV when it comes to credits. Far and away better than charter ever was.
    Sent from the other side of the Milky Way with my S4.
     
  17. Sep 4, 2013 #177 of 1030
    LiQiCE

    LiQiCE Mentor

    234
    8
    Feb 13, 2006
    Northern...
    Called 2 weeks ago - my contract expires in December 2013. (BTW- Been a customer since 2002)

    I have the old Premier package (w/free DVR fee).

    I had to agree to an extra year under contract but got $10 off HD (not sure why I wasn't already getting this as I have autopay); $20 off for 12 months, and $6.50 off STARZ for 12 months since I get STARZ with Premier. So roughly $35 off a month, plus I dropped a receiver because I have a Genie - so I'm at $42.50 off per month.

    I asked about NHL Center Ice discounts, but I was told I needed to wait until it was closer to the season start to complain.

    I may just switch to the Online NHL GameCenter Live for $149.99 instead since you can watch games anywhere (phone, tablet, PS3, etc) and its $25 less then DTV (if I use my Discover card and get 10% off the $150 price).
     
  18. Sep 5, 2013 #178 of 1030
    AndyInNYC

    AndyInNYC Cool Member

    26
    0
    Nov 2, 2009
    I have been a customer since 2003. We have 2 HR24 units and a programming package which runs about $158/month.

    I'm not under contract and called to see what I could get before calling FIOS, Dish and Comcast (which I explained on the phone).

    I was offered:
    A - $20 off for 12 months + $15 off for $15 months and NFL Sunday Ticket (not Max). I would have a $10/month penalty for a cancellation prior to 12 months.
    I really want ST Max so that I can use a tablet/computer.

    B - got a call from another DTV rep.
    $20 off for 12 months
    $15 off for 3 months
    $10 off for 12 months
    $3 off for 3 months
    $5 off for 6 months
    NFL ST Max
    New Genie and swap for one of the HR24
    2 year contract

    So that would be $30 off for a full 12 months + $15 additional for 6 + $18 for the first 3 (first 3 months have $63 off); again a 2 year contract.

    2 things: I don't want a 2 year contract and I don't really want to swap out equipment - the kids have shows stacked up on both machines and I really don't need 7 cable tuners (I have a 2 tuner MythTV machine for OTA). I could not get this deal w/out the Genie.

    I was also offered a 1 year deal with ST Max, but the Max would be $36.99 x 4 and I would have $15 off for 3 months and $20 off for 12 months - not a good trade in my mind.


    I really don't 'need' the ST package, but if I have it, I want it with Max. Max is essentially $10/month more in cost - I'm actually willing to pay an additional $40 total to have this package in my deal - no dice from all the reps I have been called by or spoke with when I called. It's interesting that since my call I have gotten 3 'random' DTV calls offering service changes.

    So,
    A - Am I barking up the wrong tree trying to get Max with no new equipment and only a 1 year deal? Has anyone asked for an gotten a deal like this?

    B - If I wanted a Genie that second package has lots of discounts; over the 2 year period (but only one year of ST Max) it averages to $21/month.

    Anyone have any thoughts.

    Andrew


    edited to get rid of emoticons in lieu of a- B)
     
  19. Sep 5, 2013 #179 of 1030
    jimmie57

    jimmie57 Hall Of Fame

    6,625
    319
    Jun 26, 2010
    Texas City, TX
    I called today and was offered the Genie for free. I did not want or need it at this time. I just wanted to lower my bill.
    They offered me the Premier package for less than I was paying for a lower package and some other small discounts.
    It will reduce my bill to an acceptable level for 6 months and then she said to mark it on the calendar and call back in 6 months to see where we go from there.
     
  20. Sep 5, 2013 #180 of 1030
    The Merg

    The Merg 1*

    10,289
    35
    Jun 24, 2007
    Northern VA
    Just called as a credit I had ended last month. I was transferred to the Promotions Dept (I didn't know that existed) and got $10 off for 12 months and an additional $20 off for 6 months. The latter was unexpected, so I'm quite happy.


    - Merg

    Sent from my iPhone using DBSTalk mobile app
     

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