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Anyone ever had a dish stolen?

Discussion in 'General DISH™ Discussion' started by unclezippy, Dec 22, 2007.

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  1. Jan 1, 2008 #61 of 112
    Mr-Rick

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    Rich, don't take it literal. I was trying to prove a point. I could have easily used the example of stealing the spare tire underneath or anything else for that matter. Hotwire was just an example.
     
  2. Jan 1, 2008 #62 of 112
    Mr-Rick

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    Don't taunt. I didn't make him sound like a crook.

    Amazing? What I find amazing was the thought of an entitlement. The person had his dish stolen and wants DISH to replace it for a nominal fee or FREE. Did DISH steal it? No. Granted the value is too low for an insurance claim. But what is wrong with just biting the bullet and paying to getting it replaced?

    James L. says it best. It is an opportunity to extend goodwill. If DISH does it for FREE or free with a 12 month extension, consider it a bonus. But should this be DISH policy that they would offer this service for free?

    Interestingly, there is no opportunity for a retailer to offer this free dish replacement for a customer. In other words, DISH would not reimburse the retailer for it and DISH would advise the retailer to get the customer to pay for it. So for him to go to a local dealer for a fast turnaround is impossible (if he wanted it free).

    I wonder how a cellular phone company would handle this. My cell phone is stolen and I ask the cell phone company to replace it for free. Unless I have insurance, forget it. But why should I pay? The cellular phone company gives away cell phones for free everyday? I've been a customer for such a long time... Blah Blah Blah.... It doesn't hold water.

    But I also subscribe to the fact, it never hurts to ask. If they covered it I would consider myself extremely lucky. I wouldn't expect a thing and certainly would not feel entitled to anything.
     
  3. Jan 1, 2008 #63 of 112
    Mr-Rick

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    Well you actually insulted yourself as my post did not hint that you were lazy or that you were a crook. Never used those words or others like it. Did I feel that there was some sort of entitlement? Yes. Do I stick with what I said? Yes.

    The fact that you had to wait such a long time to get this resolved is the main point. This is where I agree that you should not have to wait this long. Either a local retailer should be able to provide you with a fix or DISH directly.

    I am shocked that a local retailer would have to take 5-6 weeks to get to you. NO RETAILER IN THE U.S. is scheduling work 5-6 weeks ahead for standard work. Average turnaround for a new install is 2-3 days here in N.E. Ohio (Actually a bit more with the snowstorm, i.e. weather not due to volume of work). Service work is anywhere between 1-36 hours from the time we get a phone call.

    Also strange is that a retailer is out of stock on DISH 500's? How can that be?

    And exactly how much did they quote you to do this? You mentioned "it'll cost you
    (insert-large-percentage-of-weekly-paycheck-here)."

    Now if a retailer did not want to do this for free, I can't blame him/her since there is no avenue for reimbursement from DISH. A retailer that says he can't get to you for 5-6 weeks is BS, and the out-of-stock comments all lead me to believe they didn't want to do this for some reason.
     
  4. Jan 1, 2008 #64 of 112
    James Long

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    What would be wrong with that?

    The apartments I used to live in allowed non-penetrating mounts. There were all sorts of variations. Those on the ground floor had buckets ... those above had buckets or some sort of weighted tripod on their balconies. The fun ones were the folks who lived on the wrong side of the building on the third floor. They had 4x4 or bigger posts hanging out from their balconies up at an angle where the dish could see over the rooftop. Really ugly arrangements. I can see why complexes try to outlaw such things.

    What is allowed is up to the complex. Some are nicer than others. Few will allow a proper mount with lag bolts into the side of the building and holes drilled through to equipment inside. They want to be able to lease that space to someone else when the satellite dish owner moves on.

    So the "bucket" brigade moves in ... and the buckets are not buried (might as well put in a post in concrete if burying stuff is allowed). One of my apartment neighbors had their satellite install on a 4x4 buried into the ground. A week later the complex management noticed, the hole was filled and a bucket appeared.

    Another reason why I'm glad I live in a house. I can have as many dishes as I like, drill holes and put up security cameras to watch and record the place 24/7. :)
     
  5. Jan 2, 2008 #65 of 112
    unclezippy

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    I kid you not: On Dec. 22, I was actually quoted "last week of January" by one local dealer. He was not smiling when he said it. I was expecting a slightly longer wait than usual because of reason #2 below, but 5 weeks? No way.

    As for a second dealer being "out of stock" on the 500, I was willing to accept that news at face value. The area had suffered a devastating ice storm the week before, and I knew a couple of people who had dishes crushed by ice and falling trees. (They were too busy patching their roofs and being without electricity for 9 days to worry much about dish replacement.) Mine might very well have been stolen by someone not willing to wait for the next truckload to roll into town.

    Dealer three (in the next county) quoted me a "priority service call" price of $219 PLUS mileage! I think our state Attorney General would consider that "gouging".

    Comparing service performance betweeen Cincinnati and Mayberry, MO is strictly apples and oranges. Useful information, sure... IF I lived in your city, but not wholly translatable here in my little hamlet.
     
  6. Jan 2, 2008 #66 of 112
    FTA Michael

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    It's a very similar situation, and I had a very similar experience. My cell phone company looked up how long I'd subscribed and for how much per month, and they took care of me in exchange for an extra year's commitment.

    Like the cell phone folks, Dish doesn't make its money on equipment. Look at their cost of subscriber acquisition, and it becomes pretty easy to justify a service call and another dish.

    And this thread points out an important part of business and life: If you want something, ask for it. Be friendly, be willing to negotiate, but go ahead and ask. If someone wants to give you a hand, they will. If not, then that's when you switch to Plan B. :)
     
  7. Jan 2, 2008 #67 of 112
    James Long

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    When I got my first $200+ phone for "free" I decided it was time to pay for the insurance. A low monthly fee was better than the risk.

    The FIRST step is always to be polite about the request. By the book the company holds no responsibility - but a speaking softly CAN get you somewhere.
     
  8. Jan 2, 2008 #68 of 112
    Rich

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    It would have been odd had you lived in either state had seen bunches of them.

    All the big complexes in my area of NJ seem to have "associations" that rule against things like American flags (true story). I can't imagine a bucket sat being allowed in a place where you can't fly the flag. I can't imagine living under an "associations" rules and regs. In Jersey, the town codes are so strict (but poorly enforced, they depend on neighbors to rat out other neighbors) that "associations" are probably redundant.

    I saw the buried in concrete, buckets or whatever, dishes on the front lawns and side lawns of houses. I gotta take a ride thru that town I was talking about.


    Rich
     
  9. Jan 2, 2008 #69 of 112
    Rich

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    Oy, you should live in NJ, $219 for a new dish and install and alignment would be cheap compared to most places in NJ.

    I used a private contractor in 2002 to wire my house with multi-switches and splitters and wires to many rooms. I had purchased the multi-switches myself. $125 to walk in the front door. Wonder what he charges today? Splitters + wire + hourly rate for three hours work cost me $650. Paid it happily because I learned how to do it.

    Rich
     
  10. Jan 2, 2008 #70 of 112
    James Long

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    So next time you will violate local ordinances by not having a licensed/certified technician do the work? :D

    I did some wiring in my house and later needed a wall replaced (separate issue ... no, my wiring didn't kill the wall). The contractor was nice about it, but I had to make a couple of changes before he would touch my house. Everything they touched had to be up to standards before they left ... if I didn't fix it (or cover it up) he would have to (and charge me extra). They didn't want to take the blame if the building inspector didn't like my work.

    Some areas are pickier about who can do "licensed work" ... even people working on their own homes. :(

    We have some good contractors out here that would replace a Dish 500 in a day or two (depending on scheduling). We got 18" of snow yesterday so I wouldn't expect it to be too immediate.
     
  11. Jan 2, 2008 #71 of 112
    phrelin

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    As someone who has done building inspection and supervised building inspectors, and who has worked with, for, and as a licensed contractor, I feel very comfortable stating that the worst work done on my own home has been by licensed contractors inspected by building inspectors. The only exception to doing it myself these days is roofing - its three stories and I hate heights.

    Of course, I'm old and crotchity.:D
     
  12. Jan 2, 2008 #72 of 112
    Cocoatreat

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    when my dish was stolen.i was lucky that i had an extra dish 500..... (i had used it in another state). however.....after hooking everything up.....i just could aim it by myself.. mine was a rooftop installation .so i couldnt hear anything.... i did call e* & i guess i must have been lucky... a visit from a technician came about 2days later. it would have been sooner.....but we couldnt coordinate a time when i could be around. i guess i was pretty lucky.....and the fee was $75 ....i didnt mind it ...i had my service. e* was ready to provide becuz they knew i could jump the boat at any time... but i'm happy i stayed
     
  13. Jan 3, 2008 #73 of 112
    Rich

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    NJ, as far as I know, does not require licensing of sat installers. The installers we get all come from Staten Island, NY. Don't know what their requirements are. Two that I had visit me had been on the job for 3 months. Very little training other than ride alongs with more experienced installers. No problem with local ordinances.

    In NJ homeowners may do their own electrical work and have it inspected by the township electrical inspector. Pretty much the same for everything you do on your house. As I have said before, the townships don't do the policing, they wait for a neighbor to turn in their neighbor.

    When I looked at Google Earth the other day your location came out as the North Pole. Pretty funny, I thought. Looked today and I was reading the map wrong. Looks like Michigan or Ohio.
     
  14. Jan 3, 2008 #74 of 112
    Rich

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    I agree. And I do all my own electrical work. You let your fingers do the walking thru the Yellow Pages and pick an electrical contractor and you never know what you are going to get.

    Before you electricians out there flip out, I am a state certified electrician, went thru a four year apprenticeship and worked as an industrial electrician long enough to become a Master Electrician. Who better to judge an electrician than another electrician? I supervised craftsmen of all sorts for years and the good ones are few and far between. Same with lawyers and doctors.

    Rich
     
  15. Jan 3, 2008 #75 of 112
    Rich

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    Again I have to ask: What kind of nitwit steals a dish? Practical joke, I can see that. Drunk prank, I can see that. Be worth it to lay in the bushes and watch the owner's expression when he sees his dish is gone.

    But to just steal one? Wow! Anybody out there ever steal one? PM me if you have. I won't rat you out. Just curious what your motive was.

    Rich
     
  16. Jan 3, 2008 #76 of 112
    Rich

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    I just checked the National Electric Code and aside from the usual grounding requirements could find nothing applying to satellite dishes. Is that your experience too? I hate reading that thing.

    Rich

     
  17. Jan 3, 2008 #77 of 112
    unclezippy

    unclezippy Cool Member

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    The OP/victim here: Based on our regional crime statistics, I can say with 99% certainty that my particular theft was somehow drug-related. Or perhaps drug-induced...

    BTW: Dish came out today and installed my new 500. Not on the garage roof where I'd first planned it, but a concrete-set pole job in the side yard so it could be grounded. (That's a rule, right? No installs w/o proper grounding. OK by me, the bucket was never earthed. )

    Tech was on-time and install was neat, fast and efficient. And he worked like a trooper out in the 15F weather this morning.

    E* done good. Now, let's see how long this dish stays out of the police reports....
     
  18. Jan 3, 2008 #78 of 112
    Rich

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    Drug related? For money to buy drugs? No self respecting fence would buy it. Drug induced? Perhaps, but what drug causes you to do something like that? Alcohol. The only one I can think of. And I can understand a drunk doing something so irrational, just for the hell of it. And, in most cases, forgive the drunk.

    Stupidity? Seems like the most logical conclusion. Just plain old stupidity.


    Not a legal ground. Should have run a ground wire to your interior water piping system and put a grounding block on a water pipe, or perhaps on an outside faucet. I have grounding blocks on both exterior faucets. OR, and this is big OR, drive a 5 foot long copper rod, it's either five eighths or three quarters rod, into the ground and bug the ground wire onto that.

    Rich
     
  19. Jan 3, 2008 #79 of 112
    unclezippy

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    He did ground it, I just didn't say to what....

    (The ground spike attached to the central AC unit. I can't tell you if it's 5 feet long or not.)

    It was my stolen BUCKET that wasn't earthed, maybe that was the disconnect (excuse the pun).
     
  20. Jan 3, 2008 #80 of 112
    Richard King

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    The rod at the central AC unit is better than a faucet, assuming that the rod is connected to the house grounding system which it should be if it was installed properly. The best is to go right to the house ground rod. With faucets you have no idea if the pipe is continuous copper or PVC (which doesn't make a very good ground :) ). The faucet should be a last resort. Driving an independent ground rod just for the dish is asking for a ground loop if the rod is not then connected to the house ground rod.
     
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