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Anyone ever have their account flagged for excessive credits?

Discussion in 'DIRECTV General Discussion' started by BuffaloDenny, Feb 9, 2012.

  1. Feb 9, 2012 #1 of 49
    BuffaloDenny

    BuffaloDenny Icon

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    If so, how long was your account in that state?

    I found out by adding a HD DVR to my cart online that I had to pay an extra $50 fee because of my account status and payment history. Well, I never missed or was even late for a payment in 16 years, so I called to see what was what. I used to call in and was always greeted by "you're a 5 star, long standing valued customer, we love you" but now I find I am flagged and cannot receive any credits whatsoever, from anyone, no matter what.

    I'm OK with that, as I've received my share of discounts such as Sunday Ticket, free HD, HD Extra, some other monthly credits I don't even remember what they're for, etc. They told me their finance department caps your yearly credits, and if you somehow go over that you go into lockdown mode.

    Just wondering when they're gonna think I'm wonderful again?:p
     
  2. Feb 9, 2012 #2 of 49
    RunnerFL

    RunnerFL Well-Known Member

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    I think you said it yourself, "yearly credits"....
     
  3. Feb 9, 2012 #3 of 49
    Kevin F

    Kevin F Hall Of Fame

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    This is an interesting story. I've never heard of something like this before.

    Kevin
     
  4. Feb 9, 2012 #4 of 49
    bookwalk

    bookwalk AllStar

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    Yep--mine's been like that for a long time--have no idea how to get off...
     
  5. Feb 9, 2012 #5 of 49
    Shades228

    Shades228 DaBears

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    Stop calling in for credit?
     
  6. yall2

    yall2 Mentor

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    You can't, you need to find a new girlfriend. :nono: :hurah:
     
  7. adkinsjm

    adkinsjm Icon

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    At some point, the freebies stop. It doesn't matter how loyal you are. If you are costing the company money, you're not a good customer.
     
  8. CCarncross

    CCarncross Hall Of Fame

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    Or at least not making them a dime....
     
  9. TEN89

    TEN89 Legend

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    WOW talk about being greedy
     
  10. CCarncross

    CCarncross Hall Of Fame

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    They are a for-profit company....it doesn't make good business sense to keep customers that at best they are breaking even on.
     
  11. RBraverman

    RBraverman New Member

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    Had the same problem - you're allowed 2 -3 a year, as it was explained to me. I was told if you don't call them for the next year, it'll reset - didn't make sense to me, but two people said the same thing.

    I had the problem, when a free service call turned into a $50.00 charge and even though they didn't and never do have a receipt from the installer, it was coded as "owner fault". Once that's on, it'll never be taken off, especially for me and my excessive credits.
     
  12. jamieh1

    jamieh1 Hall Of Fame

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    I am a auto pay customer with choice extra classic, HD, dvr, HD extra pack, 5 hd dvrs. My bill is over $110 a month. My bill is never late because it is auto bill.
    Logged in and my acct says same thing. Only credit I get is the $10 hd fee credit.
     
  13. MysteryMan

    MysteryMan Well-Known Member DBSTalk Club

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    Wonders if the credit mongers take the same approach with their other service providers (phone, electric, cable, ect.)? :sure:
     
  14. bixler

    bixler Hall Of Fame

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    Mine says the same thing. Wonder if there is a glitch in the system? Never noticed this before.
     
  15. raott

    raott Hall Of Fame

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    Credit mongers? It is a business relationship. If D* doesn't want to give out credit, then all they have to do is say "no". I don't look at it any different than D* dealing with their own providers and suppliers.

    Your electric company will tell you "no", because there is no other option. D* is in a business where they have to continue to be competitive, just like a cell company, just like a cable company.
     
  16. pfp

    pfp Whatever

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    I'm not a person who calls for credit much but I feel like a complete jackhole if I don't. I mean really, why pay $100 for something that can easily be had for $80?
     
  17. RACJ2

    RACJ2 Hall Of Fame

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    I've asked for quite a few credits, so I just tired adding an HD receiver to see what would happen and it was free. Most of mine were to offset the cost of NFL ST though. I have $55/mo in credits on my Jan bill, $5 for AT&T bundling, HD and NFL ST credits. So I wonder what determines that you have excessive credits.
     

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  18. Shades228

    Shades228 DaBears

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    The "company" isn't handing out these credits the agents who represent the company does. As you can see on any forum you go to agents vary. People always state they want agents to be consistant but then they want discounts. Agents who do not follow the policy and give customers more than they should then make it so the company has to stop those accounts from getting credits. Now I know people won't take ownership and they'll state it's not their fault that the agents offer this stuff however the agents aren't the ones calling for discounts either.
     
  19. raott

    raott Hall Of Fame

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    It's squarely on D*'s shoulders to control their agents. So no, the "company" is handing out the credits no matter how you try and spin it.
     
  20. Boston Fan

    Boston Fan Godfather

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    Feb 17, 2006
    If the employees aren't the "company", who is?
     

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