I didn't say employees I said agents. In the definition of the company as I quoted it's the people who control the money and determine the policy on discounts. Sprint a few years ago voluntarily disconnected over 200k people who were constant credit abusers and waived all agreements and final bills. ATT and Verizon do the same thing but they don't publicize it. DIRECTV just says no more and removes the ability to have them. There's no spin but I already said people won't take ownership so I'm not going to argue with you. The bottom line is if what you wanted happened you would be more pissed off that discounts were gone. The only way a company could stop this from happening before it happens is to remove them completely and not allow agents to have options to use.