That is exactly what prompted me to call for a credit. A person I know had been struggling to pay bills and called to cancel D's service when she fell behind. Having been a late payer she was still offered a great deal to keep the service. Now I feel like a schmuck having paid my bill on time every month since 1995 and not getting as good a deal as a three year subscriber who paid late. I don't agree with the business model but is what it is. Every time you feed the stray cat the cat comes back. No surprise many people will push the limits to get all the credit they can. Most services have gone this way. The only way I can think to justify it is that each customer they get or keep, profitable or NOT, is one less for the competition. I don't think they should give free equipment and installs up front either. I think equipment and install should be either paid for up front with no contract of service or the cost spread out over two years on your monthly bill and after the expense of equipment and installation is recovered you would only pay for programming service. Now obviously you can't be the first company to do that or the competition will eat you alive, so I don't know how you get there. An examples is Hughes.net, I had the option of paying an increased amount monthly for 1 or 2 years and then the price for service would drop or pay a sum upfront and get the lower monthly price from the start. I thought D was headed in the right direction when they started the "Thank You" program to reward the "Loyal" customer, (what happened to that anyway?) but they continued to shower new customers with great offers and give great deals to those who called in to complain or whine. Stop feeding the cat, the cat will stop scratching at the door.:lol: Every one have a great day!