1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.
  2. Welcome to the new DBSTalk community platform. We have recently migrated to a community platform called Xenfono and hope you will find this change to your liking. There are some differences, but for the most part, if you just post and read, that will all be the same. If you have questions, please post them in the Forum Support area. Thanks!

anyone from dirt online ? problems since tech left 2hrs ago

Discussion in 'Hopper System Support Forum' started by TxDave, May 31, 2013.

  1. TxDave

    TxDave Mentor

    47
    1
    Mar 28, 2006
    I just had a hopper replaced with a hopper w/sling. No other changes, just swapped boxes. All seemed ok when the tech left a couple of hours ago but then we tried to watch on the joey and the picture goes black every 10-15 minutes. It was working fine before the swap out. Any ideas or is the new hopper w/sling bad. By the way when the installer brought in the new box he just dropped it in the floor rather than setting it down. I'm surprised it works at all. Thanks
     
  2. P Smith

    P Smith Mr. FixAnything

    21,317
    127
    Jul 25, 2002
    Mediterranea...
    perhaps he is damaged a drive inside :eek2: ... check all cable and F- fittings between H and each J to solo node
     
  3. TxDave

    TxDave Mentor

    47
    1
    Mar 28, 2006
    I've rechecked all the connections and all is ok. I've done the usual restarting of each box. The signal seems ok. I'm thinking something was damaged or knocked loose inside when he dropped it. It was a simple swap out so all the tech did was set the new box under the other and move wires from one to the other, you wouldn't think much could go wrong other than maybe a bad hopper.
     
  4. P Smith

    P Smith Mr. FixAnything

    21,317
    127
    Jul 25, 2002
    Mediterranea...
    most likely
     
  5. TxDave

    TxDave Mentor

    47
    1
    Mar 28, 2006
    Looks like no dirt people online right now, I hate having to call in. It always takes forever on the phone. The dirt people are much easier to deal with.
     
  6. P Smith

    P Smith Mr. FixAnything

    21,317
    127
    Jul 25, 2002
    Mediterranea...
    just look at member's list and send one PM to all of them
     
  7. Stewart Vernon

    Stewart Vernon Leapin' Lizard Staff Member Super Moderator DBSTalk Club

    21,428
    358
    Jan 7, 2005
    Kittrell, NC
    Yeah... that's not good if the installer was that sloppy with the equipment. They are actually packed pretty well... but not intended to be thrown around and drop-kicked.
     
  8. Jun 1, 2013 #8 of 17
    TxDave

    TxDave Mentor

    47
    1
    Mar 28, 2006
    Finally , after two calls, five different people and more than an hour explaining and doing the same tests over and over. They have decided that it may be broken. :nono2:
    They are sending someone out Sunday to fix or replace it.
    All the phone folks were nice enough. They just make you jump through hoops. It is so nice that we have the "dirt" people here most of the time
     
  9. Jun 4, 2013 #9 of 17
    Joe1022

    Joe1022 New Member

    12
    0
    Nov 18, 2011
    I switched to Dish this weekend and had 2 Hopper w/Slings installed. On the first day, soon after the installer left, the screen went black on one of the Hoppers - sound, but no picture. A reset brought it back up. Then in the other room, the other Hopper did the same thing - this time it came back on its own before doing a reset.

    I was hoping that maybe it was something to do with the initial setup - maybe it was downloading information or something - I'm not sure. I haven't seen it happen again, but it's only been a couple of days with limited use so far.
     
  10. P Smith

    P Smith Mr. FixAnything

    21,317
    127
    Jul 25, 2002
    Mediterranea...
    watch another month and post what you'll get after that time
     
  11. Mike.H_DISHNetwork

    Mike.H_DISHNetwork DISH Representative DISH Representative

    310
    15
    Feb 1, 2011
    [SIZE=medium]I know this can be frustrating and I wanted to check in to see if you have any further questions after the technician visit?[/SIZE]
     
  12. TxDave

    TxDave Mentor

    47
    1
    Mar 28, 2006
    The upgrade that killed my system Finally fixed today. Yea !!! After two tech visits failed to resolve the problems, the boss showed up today and pretty much started from scratch. They put up a new single dish, lnbs ,node and some new wiring , removed the HIC and switched to all wireless. They also removed the old power supply and dp44 switch that should have been removed a year ago when I upgraded from the 722ks.
    They still aren't positive what the problem was for sure but it may have been crosstalk with the internet since the new hopper w/sling was set up wireless and the old hopper was set up with the HIC. or bad node ?
    All I know is that both hoppers and 3 joeys are now working again, and I have better signal strength than I've had in a long time.
     
  13. bmetelsky

    bmetelsky Cool Member

    198
    17
    Feb 28, 2009
    Great news TxDave!
     
  14. P Smith

    P Smith Mr. FixAnything

    21,317
    127
    Jul 25, 2002
    Mediterranea...
    Good.

    And we got finally all details of your old inherited setup what you omitted from our attention ;) ...
     
    1 person likes this.
  15. TxDave

    TxDave Mentor

    47
    1
    Mar 28, 2006
    Sorry bout that. I didn't know my old setup was not normal or I would have mentioned it. I'm an old disabled fart and I've had dish since way before dvrs were around and I have always let them do the upgrades over the years. I didn't even realize they should have changed most of my equipment out when I upgraded from the 722ks to the hoppers and joeys a year ago. I always just trusted them to do what was required. I knew my old two dish setup was out of date but I didn't know the dp44 switch and power supply should have been removed. I'm just glad they got it all fixed.
     
  16. PK6301

    PK6301 Legend

    315
    3
    May 16, 2012
    Erie, PA
    Sorry bout that. I didn't know my old setup was not normal or I would have mentioned it. I'm an old disabled fart and I've had dish since way before dvrs were around and I have always let them do the upgrades over the years. I didn't even realize they should have changed most of my equipment out when I upgraded from the 722ks to the hoppers and joeys a year ago. I always just trusted them to do what was required. I knew my old two dish setup was out of date but I didn't know the dp44 switch and power supply should have been removed. I'm just glad they got it all fixed.


    You would think the installers would know what they are doing.. (It is their equipment, you only lease it from them )
    It should not take multiple visits by installers only to have the supervisor come out to fix the problem.. Then again the first one should not have dropped the first one, and then think nothing of it..

    Sent from my GT-P3113 using DBSTalk mobile app
     
  17. TxDave

    TxDave Mentor

    47
    1
    Mar 28, 2006
    At least the hopper proved to be tough, Its about the only thing that didn't have to be replaced. They not only hop, they bounce...
     
    1 person likes this.

Share This Page