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Anyone Know How To Change Languages On DIRECTV Website?

Discussion in 'DIRECTV General Discussion' started by RACJ2, Jun 9, 2012.

  1. Jun 9, 2012 #1 of 11
    RACJ2

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    I'm having an issue with the DIRECTV website showing half in English and half in Spanish. Does anyone know how to correct this? Tried calling DIRECTV, but 2 different CSR's were no help. Here is what the screen looks like:
     

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  2. Jun 9, 2012 #2 of 11
    spartanstew

    spartanstew Dry as a bone DBSTalk Club

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    Did you sign out and clear your cookies?
     
  3. Jun 9, 2012 #3 of 11
    RACJ2

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    We are on the same wavelength and just came back to post results. I just went in and manually deleted all the different DIRECTV cookies and now its working fine. I did this for Firefox, but probably need to do it for Chrome and IE. Strange that it happened to all 3 browsers.

    Update: It looked fine, until I logged in again, now its back to what I posted in the original post. :confused:
     
  4. Jun 9, 2012 #4 of 11
    RACJ2

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    Did have to clear the other 2 browsers cookies as well. Now I'm getting an error message. I'm on IE9 and its telling me my browser is no longer supported, but its newer then the IE8 they list.
     
  5. RACJ2

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    I called today and the CSR said that nobody in the DIRECTV call center has ever seen this happen. And I sent an email to DIRECTV on Saturday, then on Sunday received a reply saying it was "forwarded for special handling and specialist will respond as soon as an agent is available (likely within 24 hours.)". And 48 hours later, nothing. Just emailed them a screen shot to see if this might help. Anyone else have any ideas?
     
  6. RACJ2

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    So I finally heard back from a resolution specialist. Guess I'm not alone with this issue, but it sounds like its not wide spread. So who knows when they will find a resolution. And if you read the PS, they are always selling, no matter what dept they are in. Guess its generic, since I just negotiated to get NFL ST for $99.
     
  7. RACJ2

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    This language issue has been resolved! :joy:
     
  8. wahooq

    wahooq New Member

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    muy bueno
     
  9. RDH416

    RDH416 Legend

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    Just curious should the same thing ever happen to us, was the resolution done completely by D* or did they pass along instructions as to how to correct on your receiver? If the latter, would appreciate knowing what you were told to do that corrected the problem. Gracias! :))
     
  10. n3vino

    n3vino Godfather

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    Leon...
    So how was it resolved?
     
  11. RACJ2

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    It was resolved by DIRECTV. I didn't receive any feedback, it just started working one day. If it happens to you, just email DIRECTV. When enough subscribers emailed them, they worked on resolving it.
     

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