I have the protection plan, a couple HR20's and an HR10-250. The HR10-250, bless it's soul, has called it quits. When you reboot it, it gets all of the sat info, briefly shows a live picture, then the screen goes black and the box locks up. Front panel buttons no longer work. I have tried it on other cables coming from the multi-switch, same result. One of the HR20's works fine on the same cables. So I figure the disk drive in the HR10-250 has gone bad. But when I called DirecTV CSR, they are convinced it is "something with my wiring or multiswitch, because it always is". So they need to roll a truck to my house. That's a pain because I have to be there and he technician will probably get all confused by the SWM-8 I installed myself, that I have driving one of the HR20's I couldn't run a second line to. Last time when I had a technician out to re-align the dish, he was convinced he had to re-wire my whole house because the "SWM-8 wouldn't work with my setup". He said I needed a different dish to be compatible with it and all of the receivers had to be the same model. After an hour of talking to him and his supervisor on the phone, I finally got him to go up on a ladder and check the dish. He promptly found that a bolt holding the monopole had fallen out. He put the bolt back in, which slightly changed the dish aiming and viola all of the channels I couldn't get were magically coming in fine on all receivers. He left saying he doubted that was the problem and that when it fails again I should give him a call and he will come out and re-wire everything to get rid of the non-working SWM-8. So is there anyway to avoid all of this and to just get them to send me a replacement HD DVR?