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Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by stroh, Nov 16, 2012.
Don't leave us Mike! Please!
Forums may skew a little towards the problem side (~10-15% more), but some people in this forum who don't have problems tend to assume that the only people who have problems are people who post in this forum. The truth isn't even really in the middle -- a lot of people are having problems who don't post here. Usually in the CSR meetings I went to (for another company) I could tell what they're going to list as the hot button issues if any just by viewing a few forums ahead of time. If it's a hot topic in Internet forums then the CSRs would always complain they have been "swamped with tons of calls".
Also note there are many lurkers here who come here just to make sure it's not just them, but they don't bother to post anything because it won't help.
I have five friends who have D*, and every single one of them complains about the sluggishness of the receivers and DVRs, and none of them knew this forum existed until I told them. All have problems very similar to mine or Mike Greer's, and are looking to jump ship but are scared of jumping from the frying pan into the fire. All I can tell them is that the FIOS 7232 and TWC Cisco DVRs have no speed problems like D* has. Other issues, certainly, but at least you can always control the box.
They have told me (well, the CMG has told me, I can't take the NEW CSRs that do the PP now) that every effort will be made to provide a PP member with a 24 when a 24 goes bad. Retention has told me the same thing. And, every time I've had a 24 go bad, I've gotten a 24 as a replacement.
You'll still get a 24 as a replacement, I think.
In all honesty, your 3 HD DVRs that are all HR24 or newer models all perform quite fast but not as fast as Dish Network DVRs do.
I do believe they are 'fast enough' for you but I would prefer to the response of the Dish Network receivers (including the 5 or 6 year old ones) over the sometimes quick/sometimes not HR24.
I'm happy that you're happy with the speed of yours but there are few people that would/could argue that they are as fast as Dish Network receivers.... Ever...
I honestly don't think there is much if any difference in performance between my two working HR24s than your HR24s all settings being the same. I'm not including my 10 days to restart HR24....
I have seen somewhere around 30 HR receivers at friends, retail stores and even a couple of dealers that have both DirecTV and Dish equipment side-by-side. I have never seen ANY DirecTV DVR as fast as ANY Dish Network DVR period. My HR24-500s came close, in fact, close enough to Dish Network speed. That is until the HD GUI 'upgrade'. Navigation and response is now back to the sometimes ok - sometimes not ok with my two working HR24s... But still much better than the complete trash I had with the HR22s....
Thanks for wishing me improved results soon.... I'm sure they will eventually figure out their problems but sadly - they'll do another 'upgrade' and many of the problems we have been cycling through will once again come back. Just like the Jump-To-The-End problem when using 30 second skip/slip has started creeping back in now.
That was funny! I've wondered about the same thing. I believe I even had something like that done to me in my first or second year. Over a 2 or 3 week period, I had ~ 15 HR20-100s delivered to my home to replace a 20-700 that had gone bad. Several were in pieces when they arrived and none worked. I'm not paranoid by nature, but I think someone said, "Keep sending that PITA 20-100s, we'll teach him a lesson".
Agreed! I also miss having the remote RF and IR simultaneously. And working caller id too!
Seems your firsthand experience differs from a Dish poster claiming differently based on their "reading about it" knowledge.
Yours is not the first confirming this either.
Thanks for sharing some facts.
Once again we agree! The HR24s are much improved over the HR22.
Post of the year!
Why did you put up with a 22 for that long? I had one that worked splendidly for a week and then lost its mind. I quickly got a replacement for it and vowed to never take a 22 again. They are not all the same, the 24s work quite well and are as fast as any DVR I've ever had.
Very good post, tho! Always good to see someone tell the truth.
Creating smaller customs guides does in fact speed things up...
The native thing is actually the other way around. If you select 'native' it will make channel changes that include resolution changes take much longer. Maybe worth the wait if your TV does better up-scaling than the HR does...
What would you guys do without me!?:lol:
Right on both counts.
You know we love ya!
Even better...we love a happy Mike.
Thanks Rich - I hope so!
I have a black collar - other than that I agree!
I suspect that was not a reference to any post coming from you.
I don't recall ever being lied to by anyone at the CMG. I can't say that about other D* CSRs, but when one does, I go straight to Retention and get it resolved to my satisfaction. Persistence and patience and politeness always seems to work.
It wasn't, but just to the nature of this thread.