1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Are they still refurbishing HR21s?

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by DLP2008, Apr 4, 2012.

  1. Apr 4, 2012 #1 of 32
    DLP2008

    DLP2008 Mentor

    48
    0
    Mar 22, 2012
    About a month ago, my HR21 went on the fritz, so I called customer service and an appointment was made for a tech to come replace it. He came and installed an HR24, (score), but forgot to take the HR21 with him when he left.

    The next day, I noticed he had left it and called to let them know. They said they would send a box that I should be receiving within the next 5 days to return it. A week passed and I never got the box, so I called again. I got the same advice, they would send a box to me that I'd get within 5 days. We're now 3 weeks removed and still no box.

    I called again today and was told, for the third time, a return box would be sent. I'm just wondering if they are seeing that it's for an HR21 and just aren't sending it. It would be nice to know, I'm afraid my next bill is going to have a large charge for neglecting to return a receiver. Does anyone know if they are still refurbishing HR21s and putting them back out into distribution?
     
  2. Apr 4, 2012 #2 of 32
    dpeters11

    dpeters11 Hall Of Fame

    16,322
    500
    May 30, 2007
    Cincinnati
    I don't know of any HD DVR they aren't recovering.
     
  3. Apr 4, 2012 #3 of 32
    TBlazer07

    TBlazer07 Grumpy Grampy

    4,804
    5
    Feb 5, 2009
    Rather than calling them send an email from their online form. That way you have a record of your attempts to return when they reply.
     
  4. Apr 4, 2012 #4 of 32
    jagrim

    jagrim Hall Of Fame

    1,910
    65
    Aug 25, 2006
    How old is the HR21? When I deactivated one of my HR21-100's, it took about 3 months to get a recovery box and it was for the wrong HR21. Called DTV and CSR said the HR21 that I had deactivated was an owned box so I didn't have to return it. Give it time - if they want it back, they will eventually send you a recovery kit.
     
  5. Apr 4, 2012 #5 of 32
    RunnerFL

    RunnerFL Well-Known Member

    17,054
    311
    Jan 4, 2006
    They are definitely still recovering HR21's. I just sent one back Monday that was replaced by another HR21 on Thursday.
     
  6. Apr 5, 2012 #6 of 32
    DLP2008

    DLP2008 Mentor

    48
    0
    Mar 22, 2012
    I'm not sure what HR21-xxx model it is. They told me in their system that the receiver has been deactivated and is listed as a "tech return" or "tech pickup" - so maybe that will hold me not liable for charges on it not showing back up?

    The CSR I spoke to said he would note my account that I have called several times with regard to sending it back so that I would be protected from any charges for not returning it, were they to occur.
     
  7. Apr 5, 2012 #7 of 32
    raott

    raott Hall Of Fame

    2,292
    67
    Nov 23, 2005
    Be careful. Notes in the account may protect you after the fact to get charges removed, but I doubt they will stop what is likely an automated deduction from your bank account or credit card for a receiver they deem not turned-in in time.
     
  8. Apr 5, 2012 #8 of 32
    DLP2008

    DLP2008 Mentor

    48
    0
    Mar 22, 2012
    I do not subscribe to auto pay so that will not be an issue. I'll simply not pay the extra fee if they decide to charge it. Hopefully they wouldn't make too big of an issue over it.
     
  9. Apr 5, 2012 #9 of 32
    Papa J

    Papa J Legend

    156
    0
    Nov 26, 2007
    Yuk. I received a HR 21 today so I could view 3d. I was hoping for at least a 22.
     
  10. DLP2008

    DLP2008 Mentor

    48
    0
    Mar 22, 2012
    I used to wonder why they still refurbed the old receivers, the HR21 I had was manufactured sometime in 2007 and I thought they were somewhat dated...but, once I tried out comcast for about a couple of weeks and saw the receiver they gave me, I was okay with D*'s way of doing it. The comcast box looked like it came straight out of the 80's... :nono:
     
  11. Rich

    Rich DBSTalk Club DBSTalk Club

    27,000
    523
    Feb 22, 2007
    Piscataway, NJ
    I don't think "refurbishing" has ever been something D* has done. I've gotten so many replacements that didn't work, that I'll base my opinion on that. You just get someone else's headache.

    Rich
     
  12. allenn

    allenn Icon

    704
    0
    Nov 19, 2005
    Georgia
    I could not agree more. I got a string of bad refurbs until D* decided to replace my boxes with new HR24s. I got several DVRs with a bad HDD. In one case the HDMI port was broken, and in another case, the Toslink port was bad. Things are better now but not perfect. Have a great day!
     
  13. DLP2008

    DLP2008 Mentor

    48
    0
    Mar 22, 2012
    I don't doubt that. I had to go through a couple of bad HR21's before I finally got one that worked. The HR24 I got, though, was brand new, manufactured in Dec 2011. Hopefully it'll be a good one.

    Will say this - a few months back, they had to replace my SD receiver - They sent a D11 that was manufactured in 2006! :nono2:
     
  14. DLP2008

    DLP2008 Mentor

    48
    0
    Mar 22, 2012
    Well, it happened...I saw that my bill was WAY more than usual ($248) - opened my online account to see this:
    [​IMG]

    Uploaded with ImageShack.us

    What should I do now? I called CS (AGAIN) - and got the same response, they'll send a box, in the meantime I'll need to pay the fee. I find this unacceptable. I don't want to get my service shut off while they work this out...any suggestions?
     
  15. Shades228

    Shades228 DaBears

    6,081
    45
    Mar 18, 2008
    If they reshipped it they should have automatically canceled the old RMA # which would credit the fee. You could send an email to check or call back and ask if that old RMA is still open.

    Actually now that I think about it you should be able to see if the fee was reversed by just logging in and seeing recent activity.
     
  16. DLP2008

    DLP2008 Mentor

    48
    0
    Mar 22, 2012
    No - no changes on my account as of right now. I did call them about an hour ago, should it have taken place by now?
     
  17. Shades228

    Shades228 DaBears

    6,081
    45
    Mar 18, 2008
    It should have under normal situations. That's not saying something isn't causing a delay but I would call and check to see if the old RMA is still open.
     
  18. DLP2008

    DLP2008 Mentor

    48
    0
    Mar 22, 2012
    The rep was pretty insistent that until they get the receiver back I'm liable for the fee. I'm considering writing an email to Ellen's office - never done it before so I'm not sure if it would even help.

    I'm wondering if the return box has even been ordered, since this is the fourth time I've called to request it. Is there a reason it wouldn't have made it to me after four requests? I'm having problems understanding the whole issue here.
     
  19. peano

    peano Icon

    747
    0
    Feb 1, 2004
    They should demand all HR21s are driven over by at least a 10 ton vehicle. I can't believe they want those POS back.
     
  20. MrShowtime

    MrShowtime Legend

    244
    0
    Apr 8, 2009
    this thread jinxed me, I read it and was like wow yeah, I haven't seen an hr21 in a loong time, go into our office this week, and we got a couple fresh pallets of them delivered. :(
     

Share This Page