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Are they still refurbishing HR21s?

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by DLP2008, Apr 4, 2012.

  1. DLP2008

    DLP2008 Mentor

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    Mar 22, 2012
    Well, an email to the executive office got me a return kit overnighted - but the problem is, they put the wrong receiver on there. The kit shows I owe them my perfectly working HR24 back - they're not getting it back.

    I'm really starting to get aggravated with all this runaround.
     
  2. pappasbike

    pappasbike Godfather

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    Sep 19, 2006
    I'm with you there brother!! If I can figure out what replacement I could have confidence in, I'll eat the cost and buy it myself.
     
  3. mpaquette

    mpaquette AllStar

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    Sep 25, 2007
    I have an HR21 in my attic that I gave up trying to return about 1 1/2 years ago. Directv repeatedly said they would send a box, but I never received one. Have never been billed for it either.
     
  4. dielray

    dielray Legend

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    Aug 5, 2009
    Agreed! Sad thing is I'm 90% sure they're refurbishing R22s into HR21s these days.
     
  5. Richierich

    Richierich Hall Of Fame

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    Jan 10, 2008
    Well, I guess you will have to contact Ellen Filipiak's Office again to get that straightened out but her Office has done wonders for me on several occasions.
     
  6. DLP2008

    DLP2008 Mentor

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    Mar 22, 2012
    I tried to call the guy back yesterday that had been helping me, but he was unavailable. He tried calling last night and I was in the bed (I guess they work weird hours, plus they're on mountain time, i'm on eastern). I didn't have time to call back, but I will be soon. He said the charge would go away as well, which it has; I just hope it doesn't come back!
     
  7. Church AV Guy

    Church AV Guy Godfather

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    Jul 9, 2007
    Yeah, this is an old thread, and a BIT off topic, but my HR22-100 just died, and they sent a replacement

    wait for it...

    Yup, another HR22-100.

    When I activated it, I asked, and the customer rep told me that they still had a lot of these units, and new customers were getting them, so there was no surprise that I got one as a replacement. I would have thought that they were obsolete by now, but I guess not.

    On another off-topic note. They problem I was having was with overheating. If I put a small fan next to the unit pointing at the vent, the temp stayed fine, but when I turned my fan off, it climed rapidly. In about two hours it would turn itself off with an overheat indication. When I called to have it replaced, I offered to open the case and replace the internal fan myself. (I was assumng that there is one in there, and it had quit working.) The customer service rep told me that I was prohibited from opening the case to replace the fan. I asked how it could be cheaper for them to send me out a new unit and have me return the one I have, when a replacement Radio Shack fan would have fixed the problem at no cost to them, and saved me from setting up the replacement unit? That was out of the question for them, apparently.
     
  8. dpeters11

    dpeters11 Hall Of Fame

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    May 30, 2007
    Cincinnati
    Other than speed or built in DECA, there are no features that are in the HR24 that isn't in the 22, so there's nothing to obsolete.

    They were correct, opening a leased unit is not allowed in the terms.
     
  9. Church AV Guy

    Church AV Guy Godfather

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    Jul 9, 2007
    I know, but it doesn't seem vary efficient, replacing the whole unit because of a bad fan!
     
  10. Diana C

    Diana C Hall Of Fame DBSTalk Club

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    Mar 30, 2007
    New Jersey
    One of our HR21-100's died last week and we got a HR21-700 as a replacement. So the HR21s are definitely still in circulation. The replacement was in excellent condition...it was like new, not a scratch or a speck of dust anyplace.
     
  11. Shades228

    Shades228 DaBears

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    Mar 18, 2008
    It's a lot more effectient than relying on a customer to a: be correct about what's wrong, b: have a distrobution system to send out individual parts, c: to be correct about what's wrong, d: have the actual, not perceived, skill level to perform the repair correctly without damaging something, and e: be correct about what's wrong.
     
  12. HDSC

    HDSC AllStar

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    Jan 8, 2012
    Got a new or Refurb HR21-200 to replace a HR20-700. It had old software and it did not work initially. CS forced new update and it worked fine. So I was hopinf for a new 24 but I got a new 21 instead. Oh well it works!
     

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