First of Snapfisher.. Dish usually does not spool software on the weekend so I doubt you will see it this weekend. Also, I really would take what a CSR says with a grain a salt. They have not been the most accurate source of info when it comes to software updates and as for admitting it is a software problem. Well it is very possible that what is being reported in this thread is multiple issues as much as it is a single issue so I am not sure how a CSR could make a blanket statement like that. Yes I believe Dish is working this issue given the requests I have had to contact a few people here on this issue, but I would rather play conservative and wait until it spools before getting our hopes up. Lets let Dish work through it and hopefully the next push will resolve the issue or issues. And I have been in the software world to know that there are a whole other set of outcomes to the people posting here to quickly call it one issue with one fix for all.