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At my wits end with DirecTV service

Discussion in 'DIRECTV General Discussion' started by esayre, Aug 26, 2006.

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  1. naijai

    naijai Hall Of Fame

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    Ignore him Yes a Supervisor does have a Supervisor but it doesn't go past that supervisor or any other supervisor
     
  2. esayre

    esayre Cool Member

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    Aug 26, 2006
    Of course I ignored him.

    But to say I can't voice a complaint higher than a CSR Supervisor is crazy. Esp. when the Supervisor is being totally unreasonable.
     
  3. Minds_At_Play

    Minds_At_Play Cool Member

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    Aug 28, 2006
    LOL!!! Im sorry you've had such a bad experience.... I pride myself on my ability to take care of customer issues and if you are getting ahold of rude csrs and (apparently) supervisors, then I truly am sorry. Again, the kind of problem you're describing is inherent in all industries... unfortunately there is rudeness and laziness almost everywhere you look and it seems to plague the customer service industry as of late.
     
  4. Wolffpack

    Wolffpack Banned User

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    That's the biggest pile of BS I've heard here in quite some time. If that's the case why won't DTV ship you the equipment for self install?

    DTV made the decision some time ago to not only be a provider of content. Now they're a software development house, they're a manufacturing firm and even a production company.

    In your example I can purchase a radio from any company I choose and still listen to the content. With DTV we all are forced to use their equipment, with buggy software written by their developers installed by their installers (when they show up). But in the end DTV is responsible.

    Do you think all of those COX, Comcast, Time Warner and Charter trucks have employees driving them or contractors?
     
  5. D-Bamatech

    D-Bamatech Godfather

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    GET rid of the HSP racket and these stories will decrease in a large fashion. The MSP program is a laugh also. I spent this saturday going behind BOTH "approved " DTV service/install programs.

    You are quite correct CSR it is a D*** JOKE!.. In my area DTv installations have turned in to being viewed as SATAN practically. This Effects (as this cust displays in this thread) the PROGRAM PROVIDER as by depiction of the "root" of this problem.

    Sorry But this is what DTV mandated and construed well this is what they D*** well got. HSP rackets and crooks and a MSp that .. nevermind.. the writing is on the wall and these wk orders before me not to mention the hundreds of pictures too!

    But CSR man /woman.. you are NOT telling it all.. because what this forum witnesses and what i tangibly touch is a DIRECT conjuncture from DTV themselves. Ive been in this trade since Before DTv hit the sky and this Post is wide spread from coast to coast. Like i repeatly say " you cant tell me that Every grandaddy in this country was wrong for decades... > "son ya get what ya pay for". The result of the rate drops to ( a HSP tech makes 6.40$ an hr if time quotas are not met.) What does that do to quality? It creates a tech force that is scared to death to stay long enough to do a good job or even complete the job. Thus a 'hurry up offense" approach out of HSP/ And MSP tyranny of greed. Not a real technician with tenure will step Near DTV's approved install program either. Sorry its a fact. I spent 7.5 saturday on one job after the job had been aborted and Nc/Ns ed on several occasions. By "installers" that have No biz on such. Here is a few Pics from "THE DTV APROVED INSTALL WORK FORCE".(below).. they took the cx 400$ kitchen pans and mixed concrete in them, killed the new sod, ran cable across the ground and driveways, and .. and,,, and.. . Well whose NAME does this effect? it sure isnt Bruister or DSI that the cx recognizes.. its DTV.. isnt it?. This one job will haunt everybody name involved. This cx was 8.5 months preg and had a brand NEW 1/2 a mil $ hm and was a prominant biz owner themselves and has customer satisfaction as a daily walk in their own Biz.. What does this do to Dtv's name?

    This poster is Not alone and i spend every week tangibly touching this mess CONSTRUED BY DTV THEMSELVES. They mandated it , organized it, and directed it.. Since the fatal day in March(new DTV installation mandates) this is the result as a fact.

    Summary: the "approved" and mandated DTV install force has become a untrained and scared to death bunch of kids that has become "the haunt" of the customer base.

    below(pics) is AFTER 3 trips by the "APPROVED DTV INSTALL FORCE" > activated the h-20 ONLY (job was a 3 ird (2 dvr) AT-9 with wall fishes and HD dvr) and left it like this(1 ird functioning and left in the flor w/ cbl running across an elite hm and driveway and yard not to mentiion the Living rm floor).. & then Nc/NS-ed after this fact for 4 days.= ** Ya get what ya pay for !** AND UNLESS a serious change is brought forth .. this only gets WORSE in time. Im watching AND TOUCHING it every week in a weekly increased fashion.

    DTV wanted it.. they contrued it, they mandated it.. So No sir DTV is not absolved from Blame in No way shape or form. The players in the "approved" installation companies are connected and are a organized criminal racket to be frank. DTv gives "awards" the contracts right?.. There IS NO BID!. Is is handed to these people and yet for going on 2 yrs this same mess continues. Tell me (without me pasted court dockets ect) that this is not something of concern as far as law and court rms are concerned. Exposure WILL CONTINUE come to pass. We are not going to back off and we will bring forth either change or SHAME= no other alternative.
    DSCI0001.JPG

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  6. D-Bamatech

    D-Bamatech Godfather

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    Nice attitude.. thank you for the confirmation as a employee of Dtv's point of view. Nice..

    There YA go forum.!
     
  7. D-Bamatech

    D-Bamatech Godfather

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    Jun 28, 2006
    Thers NO one else huh? well why is the company i do work for is IN a large large coverage of the WHole UNITED STATES and plays "mop up" for the APPROVED DTV INSTALLATION GROUPS all month long. How do i get all these MSP/HSP jobs? hmmmm.. DTv maybe, the retailers,...... saving sales and lawsuits constantly!

    Wanna know real truth?

    Want docket #'s?

    To be honest i dont think your too well informed but with nothing but 'water cooler" talk and/or company propaganda. Sorry.

    I can name you plenty of other alternatives to these *HAND AWARDED* HSP AND MSP install companies.. Hey but ya know what they dont do this (AS WLL AS ME) for dirt wages and under 3rd world applicable tyranny.

    Boy if i could lay it all down here and still keep the tactical part(law/court) of this in tact.. Id show ya a jacket as thick as your yellow pages involving D*'s install racket and common insuffientcy.

    That is nothing more than a fact!
     
  8. Clint Lamor

    Clint Lamor Hall Of Fame

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    Well i can honestly say with that attitude you would work for all of about 10 minutes and you would be finding a new job. I hope you know there are some very high up people from your company who visit here quite often and i'm not sure they would be very impressed with that attitude. If they are then maybe I need to rethink who I deal with for my television service.
     
  9. D-Bamatech

    D-Bamatech Godfather

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    Jun 28, 2006
    BLESS YOU!
     
  10. Minds_At_Play

    Minds_At_Play Cool Member

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    One of our biggest frustrations is dealing with complaints from the field. Ive worked for both Dish and DTV and the issues are the same. Ill be honest and say that I dont really know much about the upper level deals between installer groups and Dtv. What upsets me is that people act like this is an iherently DTV problem when it is not. Again, Ive worked for Dish and DTV and taken the same complaints and actually subscribe to Cox as DTV is not allowed in my apts. The issues are all the same it doesnt matter who you are dealing with. Directv is a good company that is truly commited to providing a better customer experience and Im proud to be a part of it. Again, we are trying to improve the whole experience, but to denounce the company because of a few bad experiences would not be fair. And my point earlier was simply that we all have options from installing our own equipment to going to another company. Ive actually heard supervisors recommend that a customer go to another company because thats how convinced we are of our customer services.... we're sure you'll be back...
     
  11. D-Bamatech

    D-Bamatech Godfather

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    I think these words will come to "light" VERY soon.= "willingly and knowingly".

    If DTV has no blame.. then why is the HSP contracts ARE HAND AWARDED without BID? Why has the SAME hsp's had control for years and years? Complaints and service call , Nc/Ns"s are at a all time high. Time out from order date is as long as its evr been?..

    YET.. the same companies continue to hold the contract WHICH IS AWARDED WITHOUT BID.

    hmmmmm.

    tick tock tick tock.. BOOM!!! = "our" time is coming. trust me.

    The CWA and the IBEW, the NLRB and the Federal govt will be OUR team members till the END!

    (ps i just got a ph call and the ASF from california has just been sent back to Bruister territory AGAIN to help bail the HSP out here... Who sent them ? DTV thats who. So this is FACTUAL evidence that DTV themselves are aware of the short comings of their HAND awarded HSP contrACT holders.. BUT.. guess what.. the contract is STILL in tact..)

    Hmmmm...

    "knowingly and willingly"... these 2 words will be VERY important SOON!
     
  12. Wolffpack

    Wolffpack Banned User

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    Very good insight, thanks. Sometimes your posts are long (as are mine :rolleyes: ) but always well worth reading. Couple of questions for you.

    1. You stated you do work for a national company that doesn't currently deal with DTV. Many times here there are requests for non-DTV installers here on this forum. I would also like to have an installer I know here in the Phoenix area. If DBSTalk.com provided installers the ability to list their companies and coverage areas would your company want to join in?
    2. So are you alluding to the fact that in addition to DTV airing the Sopranos on HBO they are also dealing with "the family" as a business partner?
    I do understand that forced bidding of contracts only happens in government. Opps, unless top officials previously worked for you (how do you spell H-A-L-L-I-B-U-R-T-O-N). However, in reading between the lines I'm guessing more cost effective and customer service oriented options are available to DTV despite what previous posters have expressed in this thread. Would you agree?

    Thanks again for your insight DB!
     
  13. Wolffpack

    Wolffpack Banned User

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    Can you also help us poor slobs with the meaning of: ASF, HSP and MSP? Thanks!
     
  14. naijai

    naijai Hall Of Fame

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    Yeah and retarted talk like what you said in another post from a retarted mind
     
  15. naijai

    naijai Hall Of Fame

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    Aug 19, 2006
    HSP-->HOME SERVICE PROVIDER
     
  16. Wolffpack

    Wolffpack Banned User

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    I thought that's what a CSRs job was.
     
  17. naijai

    naijai Hall Of Fame

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    It is and its a CSR's job to assist a cust with all avaialble resources and the best of their knowledge
     
  18. Wolffpack

    Wolffpack Banned User

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    Good answer!!! :up:
     
  19. D-Bamatech

    D-Bamatech Godfather

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    I could go on and on Wolf (bad).. i even just wrote a post that was miles long. I ll save it.. but i dont think i need to post it without Major editing in word.
    To much info for "certain readers here' so to speak.

    Company> list ect. good idea.. No one has t be subjected to instalations as in that pic from saturday i posted. D* has No pistol on you guys and there are Many private dealers and install companies. MANY.

    No bid contacts.= Not the half of it.

    Conections? hmmm... now did i really say that (wink).

    Msp= Drop ship network (EQ shipped to cx & installer shows after the fact)

    As= Dtv aproved "mission of help". ie. Hsp bail outs , hurricane areas, upgrade crews (2 dish local)., hsp over flow ect ect
     
  20. AnonomissX

    AnonomissX Godfather

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    Jun 29, 2006
    Las Vegas, NV

    In this case I KNOW what I am talking about. You are an ass.:nono2:

    For the record, I said:

    "Excuse me, but there is NO charge for a repeat service call if the install was within 90 days.

    I am pissed off after re-reading your post. If I had received your call and other directv techs had frittered you around already like that I would have set up the "service call" myself.

    But I don't work there anymore.

    Call Customer Installation Support ( CIS for short) at 1-888-355-7530 and get an agent on the phone. Tell them you want to register a complaint against the service company, and also, you don't have a ladder, and it is physically DANGEROUS to remove it yourself. Also, state in your opinion, this is a "Incomplete/Incorrect install" and may have to file a damage claim against Directv if this dish falls during the next rainstorm, or causes damage to your roof.

    Magic words, they will work for you, I am about 75-100% certain, give or take an agent who hasn't had their afternoon crap yet...

    Hope that helps."
     
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