I am there. I have had the 921 now for 15 months. During this time my 921 will: Never be able to archive using the firewire output although it was advertised to do this. It will not do NBR although it was also advertised to do this. It has 4 to 8 second ramdom audio drop outs while watching live programing. Although my local HD stations are only 20 to 25 miles away and I have a professionally installed antenna with rotor, the OTA tuner in the 921 can not go 10 minutes without losing the signal. I had an RCA DTC-100 Directv HD receiver hooked to the same antenna for years before the 921 and the DTC-100 not only picked up my local stations but also picked up Cleveland with no problems. About 50% of my timers give me an error when they fire. It will not record because it says I am not subscribed to the channel (I am subscribed). I have to pull the plug on the unit and reboot. At that point I have already missed the first 10 minutes so I don't record what I wanted. In virtually every instance when I attempt to record a show that is currently on (no timer needed), I can not stop the recording. It is necessary to reboot the 921 to stop the recording. Once rebooted the show that was being recorded is lost. When I go to play a program that a timer recorded, about 1/4 of them are not there. They show zero seconds recorded. Every download that I have received over the past year has screwed something up that was working and there is no reason to believe that the programers are suddenly going to learn how to program the 921. Mark - When is enough enough? I can not take this anymore. The 921 just does not work and never will. Mark, you have been a Saint through this whole thing and I know you are not to blame. Why hasn't Dish said what their plans are for us? I have about $1500 in the two dishes, the switch and the 921. It is time for Dish to do the right thing by us. They will likely listen to someone who represents the many unhappy 921 owners. My I nominate you?