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Audio Breakups/Dropouts on HD and/or SD Channels

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by kmkraft_1974, Jul 12, 2007.

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  1. Aug 4, 2007 #101 of 225
    upnorth

    upnorth Godfather

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    Jun 21, 2006
    I had switched my cables back around 7/21 and my problems went away I have seen some minor issues but not near what they were before I switched input cables. Coincidence maybe, probably who knows it worked for me.;)
     
  2. Aug 4, 2007 #102 of 225
    Dave_S

    Dave_S DBSTalk Club Member

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    Jan 6, 2006
    I have had the same issues, but with HD Locals (mpeg4) channels. Since 0x168 all three of my setups have the random pixelation, drop outs, and 771 errors at the same time. Since I have a mix of component, hdmi, tv type, audio connections I can say it is not connection related. I have triple checked, cleaned, swapped cables until my fingers are raw. I have run my set up on SWM, Zinwell 4x8, BBC's, no BBC's it does not matter. I have powered off or rebooted boxes, switched channels, signal tests etc. All my system checks show sat strengths with 95+, even when I am getting 771 searching for sat error. This has got to be a D* problem and it started with 0x168, my equipment was solid before then. I doubt replacing boxes will fix this, but it is a typical D* response, deny, deny, deny, jerk the customer around until they can fix their issues. But hey, at least we have the game channel, and can pipe music through our dvr. I have to hand it to them there, they have found a way to make the thing useful when we can't watch tv on it...
     
  3. Aug 4, 2007 #103 of 225
    UTVLamented

    UTVLamented Legend

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    Oct 18, 2006
    It really would be appreciated by many if the people on this forum with D* contacts could shed some light on this issue.
     
  4. Aug 5, 2007 #104 of 225
    SpartanDano

    SpartanDano New Member

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    Aug 5, 2007
    Seems like the problem was fixed for me for a few days, it came back bad last night though. It seems that mine is only on Sat 1. Everytime I have gone to troubleshoot the problem by switching around BBCs etc, I can't get the problem to happen, very frustrating.
     
  5. Aug 6, 2007 #105 of 225
    pdawg17

    pdawg17 Hall Of Fame

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    Jul 17, 2006
    I'm really getting pissed about this problem...I have the same issues with the audio dropout and pixelation where it would happen for 1-2 days and then disappear for several days...well I just sat down to watch Perfect Predators from the Discovery HD shark weekend and the whole two hours is full of dropouts/pixelation! How long has this been going on for now guys? It's a joke to think they are wanting to add channels when they can't get the ones they have now working correctly! And believe it or not, if you knew me you would know I am one of the most patient people on this earth...and this problem is making my hair grey much more quickly...

    Btw, what transponder/satellite are the MPEG2 HD channels on? I might as well check my signal strengths...
     
  6. Aug 6, 2007 #106 of 225
    fredandbetty

    fredandbetty Godfather

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    Jan 28, 2007
    I hear you there!!! I LOVE that show!!!!!!!!!!:preach:
     
  7. Aug 6, 2007 #107 of 225
    chrismac2

    chrismac2 New Member

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    Aug 21, 2006
    Well, the audio dropouts / pixellation are back. I had replaced the BBC's on both inputs on 7/30/07 with ones that had just been sent to me by DirecTV. While replacing them I had unplugged the HR20. After turning everything back on, the dropouts were gone. For several days I hadn't seen them at all. However I noticed them again last night. I was watching Inside Man on HBO and the dropouts were every 15 seconds or so. It was terrible. I tried resetting the HR20 throught the menus, and after it came back up the dropouts were still there.

    My signal strengths are 80-90 on most transponders.
     
  8. Aug 6, 2007 #108 of 225
    Wolo

    Wolo Mentor

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    Oct 24, 2006
    I had a pretty clear weekend with mine. Waiting for them to come back though. :(
     
  9. Aug 6, 2007 #109 of 225
    l3laze

    l3laze AllStar

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    Jan 10, 2007
    dude im in fremont and getting the same issues wtf
     
  10. Aug 6, 2007 #110 of 225
    SpartanDano

    SpartanDano New Member

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    Aug 5, 2007
    I had the breakups also on Perfect Predators. I tried reversing my satellite in cables, now I'm getting the dropouts on both tuners, really bad for a while last night (from 8-9 pm mdt), then went away later in the evening. Are all of you that replaced your boxes still getting a good signal?
     
  11. Aug 7, 2007 #111 of 225
    j-ventura

    j-ventura New Member

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    Jan 7, 2007
    You can add me to the list having the pixilation and audio drops to the list. I called them last week and asked if they were having a problem of course they said "NOPE". I was told it's probably my dish and I should buy their support contract and pay $$$ to have a tech come out and realign my dish. I get 100's and 90's on most satellite transponders I do have a couple of weak readings on Sat 101 transponder 4=38, 12=26, 20=0,26=0; Sat 99b seems the weakest transponder 1=0, 2=38, 3=58,4=22,5=57,6=0.

    I have no idea of what sat/transponders correspond to what channels but nothing has changed and I am in so cal we haven't had wind or rain in months so nothing has changed on my side. Hosed of the dish of dirt and ashes...no change.

    HR20-700 ---HDMI--> Westinghouse 47
    ---Optical-> Sony Receiver

    P.S. Noticed a post at D* complaining about the same issue. Has anyone gotten them to admit it might be on their side? If we all call at the same time one night this week think it would help?


    Is there a guide indicating what satellites and transponders carry what channels?

    BTW I also did a complete reset of all my options since I had watched most of my programming, didn't help at all.
     
  12. Aug 7, 2007 #112 of 225
    rbrome

    rbrome Godfather

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    Aug 18, 2006
    Yep. Audio dropouts are the bane of my TV-watching existence. They have been off and on day to day, but overall a relatively consistent and outrageously frustrating part of my HR20 ownership. If only Comcast were just the slightly less outrageously priced...
     
  13. Aug 7, 2007 #113 of 225
    pdawg17

    pdawg17 Hall Of Fame

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    Jul 17, 2006
    What I don't understand is one day it'll be 72, 74, and 78 and another day (like today) it's 73, 75, 78...I haven't called because I keep thinking they are going to fix it yet it continues...can Earl help at all with this?
     
  14. Aug 7, 2007 #114 of 225
    kmkraft_1974

    kmkraft_1974 Legend

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    Feb 13, 2006
    sorry, I'm not earl but I'd like to share my experience. From the national release 0x168, I start having the audio drops and video pixelation. Initially, my signal strengths were low, so a technician came out to align the dish. This increased my signal strengths to the mid 90s, but the problem persisted. I was then able to isolate the issue to a single tuner and the problem existed whether or not I attached the BBCs. Based on the tuner issue, I received a new HR20 receiver with new BBCs. From that point forwards, no annoying bouts of audio drops, just the occassional (like once a week). At this point, I added a H20 to my setup, but was having troubles getting and signal through a new line. A tech came out to help solve this issue. What we found was that the connectors on the coax lines were improperly attached (according to the tech). In some cases, the copper wire protruded way too far (nearly a half inch) and in other cases the connector was not properly seated, providing a gap between the insulation and the connector. The tech replaced all the connectors and everything now works without a glitch (knock on wood). Bottomline: by getting a new receiver and replacing all the coax connectors, my problem has disappeared (at least for now).
     
  15. Aug 7, 2007 #115 of 225
    bobcpa

    bobcpa Cool Member

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    Jan 7, 2007
    kmkraft.....I'm not doubting your experience; however, this does not explain the pixelation/audio issue completely disappearing for, say 10 days, and then coming back again. This past weekend, it was back. Sunday night, I recorded Entourage, and it was back with a vengence.

    Also, you say that you got a new receiver....I still maintain, and have maintained for some time, that the HR20 is not at fault here. I have an H20 in my bedroom, and the audio/pixelation issue exists on that box as well.
     
  16. Aug 7, 2007 #116 of 225
    kmkraft_1974

    kmkraft_1974 Legend

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    Feb 13, 2006
     
  17. Aug 7, 2007 #117 of 225
    GrandmasterB

    GrandmasterB New Member

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    Aug 7, 2007
    I tried to look through the thread to see if anyone else has commented on this and didn't see it, so here goes.

    I have had similar experiences, but a little worse. I will lose my HD channels all together, for what seemed to be no reason. I would get the "search for signal..." message or the infamous "black out" messages. Then a little later, the HD channels would be back.

    I have now traced it to when my HR20 is recording something. If I am recording, I don't get my HD channels. Other channels work fine (which makes me wonder about the tunner, cables, phase of the moon, etc.) as to the why.

    I just wondered if any of you have had your problems while you were recording on another tunner, or if it is happening when you are not recording.

    Oh, and one other thing, when the recording kicks on, I get the picture freeze, pixation issues and sound issues talked about above. Maybe that is where the problem is at...

    Just a thought.
     
  18. Aug 8, 2007 #118 of 225
    Meklos

    Meklos Legend in his own mind...

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    Nov 7, 2006
    Recording "something", recording "anything", or recording "anything HD"? If you have a combination that sometimes works or always works, and you have another that always fails, it might point towards something as simple (but hard to track down) as a failing LNB. If you have an LNB that won't deliver a particular polarity on one of the sats under certain circumstances, or if you have one that's stuck and you happen to be getting lucky when you tune certain channels, or you have a multiswitch that isn't delivering proper signaling to one of the LNBs to switch the polarity, any of that could result in the screwy stuff you're seeing.

    Food for thought...
     
  19. Aug 8, 2007 #119 of 225
    PeaceOfMind

    PeaceOfMind Cool Member

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    Sep 14, 2006
    Give yourselves a rest...Directv has been aware of this problem, for quite some time....they will fix the audio drop outs and video pixelations....the price of moving hardware around, in space, to try to give their customers more HD channels than any other provider, First. Granted, I put out alot of up front money for Directv's equipment but I stick with them because I believe, in the end, they will offer the most HD channels with the least amount of audio dropouts and video pixelations.....if I didn't believe that, I would have taken the loss of the price of the equipment and the 2 year commitment contract, that came with it and moved on to one of Directv's competition...but I didn't because I still believe that, when all is said and done, Directv will be the leader, in this HD war of seeing which billionaire will have the most customers, when the war is over. My stock is in Directv because I still believe that, in the end, they will put a smile on the faces of the customers that stayed with them, as they solve the sound and pixelation problems. I have been with Directv, since 1994 and I still believe that, in the end, Directv will be the best provider of satellite TV, in the long run....just one man's opinion......Peace
     
  20. terrylmc

    terrylmc Mentor

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    Dec 22, 2005
    We had real bad audio dropouts on the local CBS HD feed (Houston Area). Seems like we had a 3-5 droput every 2 minutes at least... I switched over to my DirecTivo, but with "Erin" coming on shore, I couldn't get a solid signal over there using OTA either..... rough night for tv viewing at our place..
     
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