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Audio dropouts?

Discussion in 'DIRECTV General Discussion' started by BKC, Nov 7, 2009.

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  1. Jan 13, 2010 #201 of 1365
    gquiring

    gquiring Godfather

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    I'm not tracking the software updates these days, is there any way to see if a national rollout was done around Nov 2009? What else could have changed around that time to start the issue?
     
  2. Jan 13, 2010 #202 of 1365
    tsduke

    tsduke Godfather

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    You can see the last update on your receiver. Mine were updated 11/3.

    Right when the problem started!
     
  3. Jan 13, 2010 #203 of 1365
    Jedon

    Jedon New Member

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    I'm a brand new customer ( Jan 8 ) and had about a 1 minute audio dropout on Comedy Central while trying to watch Southpark last night. I haven't read the whole thread yet but perhaps if can can coordinate and see if ever we are having the same audio dropout on the same channel at the same time then we can determine if it's the DVR/LMB etc or if it's on their side. Maybe make a log in this thread:
    Jan 12 8:15:30 PM 8:16:30PM Comedy Central
    I didn't note the time, that was just an example.
     
  4. Jan 13, 2010 #204 of 1365
    BKC

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    [​IMG]
     
  5. Jan 13, 2010 #205 of 1365
    wavemaster

    wavemaster Godfather

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    D* is actually sending another tech tomorrow to tell me my system is OK. What a waste of resources. The rep even insisted that they have never heard of this? Talk about BS.

    After the 100th call about it it would be flagged in the CS software and "known" by anyone that sat at the CS desk and looked at the screen. I would be willing to bet there is a well scripted response the techs are supposed to follow in response.

    The fact that they are hiding from it points more and more to them and not the provider. Why would they even begin to waste the resources of sending a tech here again if it was someone else s fault?

    I just wish they were honest about it.
     
  6. Jan 13, 2010 #206 of 1365
    gquiring

    gquiring Godfather

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    Same here 11/3!! That's too much of coincidence for my reasoning.
     
  7. Jan 13, 2010 #207 of 1365
    brucegrr

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    Ney, Ohio
    Well Directv called in response to my email.

    Not too helpful....

    When I tried to mention this thread (which she was aware of) she told me she couldn't speak to me about any other customers problem. She wanted to focus on my problem alone. I told her the forum thread was relevant to the problem because it showed that it is not an isolated problem and that it is not specific to one broadcaster or DVR or setup.

    I told her, once again, that I thought it was a Direct problem. That the sheer number of forum posts suggests it is a Directv problem. Either on the head end OR an equipment issue. Either way it is a Directv problem.

    I did say that Onkyo AV receivers were mentioned a number of times in this thread and I wondered if there could be any connection? Of course the answer was to disconnect the AV receiver. Not gonna happen.

    I am quite happy to help Directv get to the bottom of this. I am not quite happy to get the stock Directv answers to fixing the problem. Rebooting, replacing receivers is NOT going to fix this.

    Bruce
     
  8. Jan 13, 2010 #208 of 1365
    BKC

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    There's a surprise lol
     
  9. Jan 14, 2010 #209 of 1365
    BKC

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    I thought I would rattle their cage again. Looks like it will be taken care of. :lol:

     
  10. Jan 14, 2010 #210 of 1365
    Stuart Sweet

    Stuart Sweet The Shadow Knows!

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  11. Jan 14, 2010 #211 of 1365
    gquiring

    gquiring Godfather

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    Jan 8, 2006
    That's really a different issue is it not? I am well aware of the bripps from many months ago but I have not had one in ages. These are just mutes, no sound for a second or two. I'm not sure it's right to combine the topics?
     
  12. Jan 14, 2010 #212 of 1365
    brucegrr

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    Yeah this is specifically audio drop outs. I made the mistake of posting the link for this thread on the other thread and caused a bit on confusion.

    My apologies.

    According to Directv they are monitoring this thread. If so then it is important to post relevant problems with audio drop outs.

    I have not had a brrppp in a long long long time. Audiodrops? About 15 minutes ago.
     
  13. Jan 14, 2010 #213 of 1365
    BKC

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  14. Jan 14, 2010 #214 of 1365
    brucegrr

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    I sent Stuart an email. We can disregard his request to move the discussion.
     
  15. Jan 14, 2010 #215 of 1365
    BKC

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    I already did lol
     
  16. Jan 14, 2010 #216 of 1365
    Davenlr

    Davenlr Geek til I die

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    Ill add my name to the list.... Watching CNN coverage and have noticed at least 6 audio drop outs (short enough they didnt even trigger a signal loss on the a/v receiver (Denon toslink connection))...and this was on coverage as well as CNN's commercials. Been going on for weeks, but Ive just ignored it up until now.
     
  17. Jan 14, 2010 #217 of 1365
    brucegrr

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    You raise an interesting point I have not considered before. MY AV receiver is quick to react to Dolby/non Dolby or audio signal changes. But these audio drops never cause any change with the audio receiver.

    Hmm..........

    I know we are close to another software release. I am curious to see if this problem is fixed.
     
  18. Jan 14, 2010 #218 of 1365
    gquiring

    gquiring Godfather

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    My Yamaha receiver detects the dropouts, I see the display change when it occurs. I wish I had known when I spoke to Ellen's office that there was a software update exactly at the time this problem started, that clearly tells me what caused the issue.
     
  19. Jan 14, 2010 #219 of 1365
    BKC

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    I told the lady who was supposed to be an engineer (yeah right) that when she called. Didn't seem to mean much to her
     
  20. Jan 14, 2010 #220 of 1365
    Davenlr

    Davenlr Geek til I die

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    Sep 16, 2006
    No.
     
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