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Audio dropouts?

Discussion in 'DIRECTV General Discussion' started by BKC, Nov 7, 2009.

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  1. Apr 20, 2010 #761 of 1365
    hens67

    hens67 New Member

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    Here is my story...

    Had the HR20 and had dropouts...fussed at DTV and they finally sent me a replacement unit...the HR21...still having the issue on live & dvr's material over numerous channels.

    Running all sound using a HDMI through a Sony surround sound.

    Where are we at on this issue? Anybody got DTV to issue credits to account yet?
     
  2. Apr 20, 2010 #762 of 1365
    shendley

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    For me, there are clearly two different types of audio drops I'm dealing with: 1) audio drops that aren't in the recording but in the playback - jump back a few seconds and the audio is back, and 2) audior drops that are in the recording - jump back and few seconds and the audio is still missing. For the past couple of weeks I've noticed the generic problem getting significantly worse and then noticed that it was primarily the first sort of audio drops that were increasing. I did a simple restart on the machine a few days ago and have only observed 1 audio drop that was a function of playback since then. The other audio drops are still there, though. Last night I counted about 6, I think, in Sunday night's Tudors.
     
  3. Apr 20, 2010 #763 of 1365
    BKC

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    Call and raise hell, they might give you 3 months of Showtime or 6 months of free HD. Don't be afraid to ask.
     
  4. Apr 21, 2010 #764 of 1365
    Jaspear

    Jaspear Godfather

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    What a great way to satisfy an upset customer. Give them even more channels with the same annoying problem. What a deal!:)
     
  5. Apr 21, 2010 #765 of 1365
    hens67

    hens67 New Member

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    They took care of me.... : )

    mere people need to call and complain to escalate this thing so it gets fixed
     
  6. Apr 21, 2010 #766 of 1365
    BKC

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    I know! :lol:
     
  7. Apr 22, 2010 #767 of 1365
    CrownSeven

    CrownSeven Cool Member

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    Currently trying to watch NatGeo (12:44 AM CST) and I just went through a 10 minute stretch of constant drop outs - from one to the next. My audio receiver was going nuts.

    It finally resolved itself. DirecTV will be getting a call from me in the morning.

    This is frackin ridiculous.
     
  8. Apr 25, 2010 #768 of 1365
    Mark Walters

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    Watching Celtics-Heat and the audio dropout occurred when they were previewing the halftime show. I decided to check my other receiver and rewind to the part and the audio cut out in the same place. One is an HR22 and the other is an HR23. Sounds like it isn't a receiver issue. I'm sure most of you know that, but I wonder could it be a multi switch issue? Or is it really an issue with D*'s HD channels?
     
  9. Apr 25, 2010 #769 of 1365
    veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

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    Why would a multi-switch give you an audio dropout without loss of video too?
     
  10. Apr 25, 2010 #770 of 1365
    Mark Walters

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    That's a very good point...
     
  11. Apr 26, 2010 #771 of 1365
    wavemaster

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    We had Dish hooked up a month ago for comparison. I have been told so many times here that it is the "source" and not D's fault it got old.

    D* has been here twice now about it and we got a full clean bill of health on the system and installation each time. D* had me working with their "Engineering Group" for three weeks on it. NEVER one time did they admin an issue.

    Well we have yet to see any drop outs on the Dish system. So if it is the source as I have been told over and over again, why is the source ONLY picking on D*?
     
  12. Apr 26, 2010 #772 of 1365
    veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

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    Sounds like Dish has better MPEG-4 encoders.
     
  13. Apr 26, 2010 #773 of 1365
    Carl Spock

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    That this problem is still out there astounds me.

    - Audio drop-outs in record have been a continuing problem with the HR series since Day 1.

    - In general, they've gotten less as the HR series has matured.

    - They come back when the system is in flux as a new satellite is coming online and tend to go away when the system is stable and not changing.

    - They are the worse on DirecTV than Dish Network and practically non-existent on any cable system with which I'm familiar.

    How DirecTV can continue to claim they are a exclusively a source problem is beyond me. Since they seemingly know how to make them go away, I'm sure they also know the problem isn't always at the source. Yes, some dropouts are source related; I'm pretty sure that is the case for dropouts on live broadcasts from my local Fox affiliate. Dropouts on ESPN are not. Since ESPN has been plagued by dropouts for years, it could be a compatibility issue between ESPN and DirecTV. Maybe that's how they get by saying it's source related. Sorry, but that's a big NO. Dish has figured it out. Comcast has figured it out. Charter has figured it out. DirecTV, you can, too.
     
  14. Apr 26, 2010 #774 of 1365
    wavemaster

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    So it's not the source now?
     
  15. Apr 26, 2010 #775 of 1365
    wavemaster

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    All very "Logical" there Mr Spock.
     
  16. Apr 26, 2010 #776 of 1365
    veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

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    Not all have been the source, but some sure have and even with these, the "poor" source caused the MPEG-4 encoders to "trip".
    There seem to be two major suppliers of MPEG-4 encoders and I think Harmonic is used by DirecTV more than the other supplier.
    Dish may have gone with the other supplier. :shrug:
     
  17. Apr 26, 2010 #777 of 1365
    wavemaster

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    Well it's only been 3 1/2 weeks to be able to compare, but I have not seen a single drop on Dish, while D's continues.

    So you believe it is the "Bad Source" that "trips" up the D boxes? But nobody else's boxes? Sounds like CS spin, you should be on their phone banks.

    Now if I could just Marry D*'s video with Dish's Audio and channel selection I would have a really nice system.
     
  18. Apr 26, 2010 #778 of 1365
    veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

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    I have first hand experience with bad source, from my locals.
    Sometimes their OTA has the same problems.
    Sometimes their OTA doesn't and my DirecTV locals do.
    "The box" is in the uplink center, not on my end.
    I can't get SpeedTV on anything but the SAT, so I can't see what their source is like, but they've been known to have problems.
    As the broadcast engineer explained it to me: there can be corrupted/missing bits in the audio feed that aren't noticeable with MPEG-2. Transcoding this to MPEG-4 causes the encoder to "hang" on these and either give us the brriipps or now they've blanked these out and we just get the dropouts instead.
    While upgrading/changing the MPEG-4 encoders will improve this "I think", if/when the source is really bad, changing the encoder may not resolve all of them.
     
  19. Apr 26, 2010 #779 of 1365
    Dolly

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    I used to never have audio drop outs, but had that sound that posters kept posting about in here. Sorry I forget exactly how they spelled the name of that sound :blush: Now I no longer have that sound, but I do have the audio drop outs :(
     
  20. Apr 27, 2010 #780 of 1365
    I WANT MORE

    I WANT MORE CowboySooner

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    That's exactly what I am experiencing now. They have replaced the Bbbbbbbrrrrrrrrrrrrrpppppppppppp with no audio.
    Tried to watch House last night and several times I had no idea what was said. Local Fox Chanel. :mad:
     
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