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Audio dropouts?

Discussion in 'DIRECTV General Discussion' started by BKC, Nov 7, 2009.

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  1. Nov 13, 2009 #61 of 1365
    gquiring

    gquiring Godfather

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    Jan 8, 2006
    You can add me to the list. Dropouts not bripps. I also have noticed a lip sync problem on TNT for days now. I reset the box and no better. I don't get it, I have had D* since 1995, back then it just worked. Today it's like we have beta service 24/7.
     
  2. Nov 16, 2009 #62 of 1365
    ehilbert1

    ehilbert1 Godfather

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    Jan 22, 2007
    I think it's just the HD channels. I recorded some things over the weekend in HD and SD on my HR20 and the HD channels had the audio dropouts. The SD recordings were fine. It really sucks that I have to record in SD. I called D* and they had no idea what it could be. All I know is it used to be just fine and now its unwatchable.
     
  3. Nov 18, 2009 #63 of 1365
    sailermon

    sailermon Legend

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    Oct 17, 2007
    Northern...
    It is definitely HD only and could be just MP4. My wife, who watches SD on a R-15 DVR asked me how I con stand to watch this and ask me not to upgrade her to HD until this is fixed.

    I don't think the problem is the source material and suspect it is related to the software and/or compression. I have noticed subtle changes with each software release. Less blurps and more dropouts, but overall things are getting worse. I notice it the most on HD local NBC, KCRA-TV Sacramento, CA. This seems to be more prevalent during the weather, which has a lot of detailed graphics (radar). I am not an expert on this by any means but it makes me suspect the compression software. This would also explain why it happens so often during high action sports (ESPN).

    I wish the software guys would spend more time fixing these basic picture quality related types of problems before adding extra "nice to have" features that are not critical like MRV, DLBB, thumbnails for cast and crew, media sharing, etc. Please get your priorities straight DTV and remember that customer satisfaction is everything.
     
  4. Nov 20, 2009 #64 of 1365
    gquiring

    gquiring Godfather

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    Jan 8, 2006
    Watching Smallville tonight on ch 11 the audio dropouts during the last 15 minutes was beyond bad. Zero issues with the picture, just 3-5 second audio dropouts.
     
  5. Nov 21, 2009 #65 of 1365
    brucegrr

    brucegrr Icon

    612
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    Sep 14, 2006
    Ney, Ohio
    Continues to be annoying. On Thursday I watched ESPN, ESPN 2 and the NFL channel. (Basketball, football)

    The audio dropouts were far too often on every channel.

    I hope this problem is on Directv's radar. Calling tech support accomplishes nothing because the usual restart, reboot, etc answers change nothing. This is not an end-user issue. (something the end user can "fix") It is a hardware/software/program issue.
     
  6. Nov 21, 2009 #66 of 1365
    Taltizer

    Taltizer Legend

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    Sep 26, 2007
  7. Nov 21, 2009 #67 of 1365
    brucegrr

    brucegrr Icon

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    Sep 14, 2006
    Ney, Ohio
    I sent the email. Got a call this morning. The lady who responded to my email was very polite and said she would check with the engineers about this issue. She has read this thread and is aware of the issues.

    She told me they have nothing in their database about this problem.

    She asked if I had called Directv and gone through "troubleshooting". I told her that we were well beyond doing this and that this is a hardware/software/program issue. (and not a tech 101, reboot, check the cable, etc issue)

    We'll see what happens from here. I was very pleased with Directv's response. May not fix the problem but they were proactive and prompt in their response.
     
  8. Nov 22, 2009 #68 of 1365
    brucegrr

    brucegrr Icon

    612
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    Sep 14, 2006
    Ney, Ohio
    The lady from Directv asked if perhaps we could document specific time/program instances so here goes.....

    Watched a HD recording of SyFy Stargate Universe, 4 audio dropouts.

    Watched a HD recording Of National Geographic The First Jesus, 3 audio dropouts
     
  9. Nov 22, 2009 #69 of 1365
    BKC

    BKC Icon

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    Dec 12, 2007
    They said they would call me but never did. Tell her to watch ESPN2 or Speed and answer her own questions. :D
     
  10. Nov 22, 2009 #70 of 1365
    brucegrr

    brucegrr Icon

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    Sep 14, 2006
    Ney, Ohio
    I don't think the audio dropouts are an every customer problem.
     
  11. Nov 22, 2009 #71 of 1365
    betterdan

    betterdan Icon

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    May 22, 2007
    I have been getting audio dropouts too. I had no idea so many people had been getting them.
     
  12. Nov 22, 2009 #72 of 1365
    mdwood

    mdwood Mentor

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    Feb 4, 2008
    I've been getting them for about a week too, some video blackouts as well. Watching the Packers/9ers game and the video drops every once in a while.
     
  13. Nov 22, 2009 #73 of 1365
    Holydoc

    Holydoc Legend

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    Feb 17, 2008
    Panhandle, FL
    Audio drop-outs for me too here in the Florida Panhandle. I will see if I can remember to document time and channel for now on.
     
  14. Nov 22, 2009 #74 of 1365
    jfor26

    jfor26 New Member

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    Dec 3, 2006
    I live in central PA and watching the eagles game tonight is horrible.!!!!!. not like i am missing much.
     
  15. Nov 23, 2009 #75 of 1365
    Stryker412

    Stryker412 Legend

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    Jan 21, 2009
    I had audio dropouts watching a recording of "Stargate Universe". Also, "Smallville" this week was almost unwatchable. Huge portions of audio dropped out. I think there was maybe one or two during "Friday Night Lights" as well.
     
  16. Nov 23, 2009 #76 of 1365
    Todd H

    Todd H Legend

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    Aug 18, 2006
    I'm getting audio dropouts, video dropouts, and brrrpps. Not happy.
     
  17. Nov 23, 2009 #77 of 1365
    BKC

    BKC Icon

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    Dec 12, 2007
    Mine seem to be going to other channels now. There were quite a few dropouts during the nascar race yesterday. (ABC out of NY)
     
  18. Nov 23, 2009 #78 of 1365
    CATCRAW

    CATCRAW Legend

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    Mar 27, 2008
    I have the same issue with audio dropouts and it seems to be on all channels. I am sure that it started with the current sw download. I say that because I had a HR21 go bad and DTV replaced it with a new HR22. It was on the older version of sw when I installed it and it worked fine - no audio dropouts. A few days later the new sw download came and the audio dropouts along with it. So at least for me I can say it came with the latest sw download.
     
  19. Nov 23, 2009 #79 of 1365
    direfan

    direfan AllStar

    71
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    Jan 21, 2003
    I am getting both audio dropouts and stuttering and pixellation. Very annoying. I have not called customer service as they will send a technician out. I think this is a problem at the DTV end.
     
  20. Nov 24, 2009 #80 of 1365
    iamqnow

    iamqnow Legend

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    Dec 26, 2007
    The audio dropouts are getting worse and very annoying. This is such a widespread issue one would like to think it is being addressed. Happens on every channel I watch, although it is worse on some of them.
     
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