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Audio dropouts?

Discussion in 'DIRECTV General Discussion' started by BKC, Nov 7, 2009.

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  1. The Fuzz 53

    The Fuzz 53 AllStar

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    Jun 27, 2007
    I find this to be the worst on FX. Their shows are always quiet, but the commercials are the same volume as every other channel.
     
  2. hasan

    hasan Well-Known Member

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    Ogden, IA
    If he is using DD 5.1 via a home theater system, he has the dropouts. He may not be noticing, but they are there. It's a known issue that they are working on. Who knows where this issue is in terms of priority or ease of fix. We'll eventually find out. In the mean time, one can either make the most of it (enjoy what you can), or find another provider. Of course, you can continue to call and complain, which is certainly well within your rights.

    Just don't make yourself miserable over it...it ain't worth it. We record about six series right now, many on USA network. We see perhaps 3 to 4 per hour on some recordings, and very few on others.

    If the issue is really killing your enjoyment, then turn DD 5.1 off until they get it fixed. The problem only happens with DD, not regular stereo. On my system, I can (if I choose), turn DD off, then set my amp for "synthesized" 5 channel. So far, I haven't found it necessary.
     
  3. Die Hard

    Die Hard Mentor

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    Jul 21, 2010
    I do have a DD 5.1 surrond system connected to 2 of my TVs and yes I do hear the sound drop on these 2 TVs. My 3rd TV is just connected directly from the directv receiver to the TV, no stereo surround system involved and I still get the sound drop on it, albeit not as discernible since it's coming thru the TV speakers.

    I'm watching USA network as I'm writing this and I just got a sound drop that lasted for about 5 seconds and the screen went black for about 2 seconds.
    I've never had a sound drop last this long or the screen go black at the same.
     
  4. hasan

    hasan Well-Known Member

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    Sep 22, 2006
    Ogden, IA
    Go into your sat box setup for audio and turn Dolby Digital off. That should stop your audio drops. Then go into your home theater unit and set it up for all channel stereo or synthesized dolby or whatever it takes to get it to send audio to all 5 channels. It won't be dolby, but it will fill up the room with sound.
     
  5. Die Hard

    Die Hard Mentor

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    Jul 21, 2010
    I have turned the Dolby Digital off in the past and it does help some, but this is not a fix for me. I've had Directv for 6 years, listening to Dolby Digital, without any problems until this past fall when I started noticing these audio drop outs. 8 plus months is a long time to be paying for sub-par audio.
     
  6. hasan

    hasan Well-Known Member

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    Ogden, IA
    I don't think anyone is disputing that the problem is a long term issue and certainly none of us like it, or the speed with which it is being addressed. I was only giving you alternatives while the wait continues. Currently, if you want all speaker sound, you have to turn off DD and use the DSP capabilities of your home theater amp. If you don't care about DD, then simply turn it off and the drop outs (that we have been discussing in this thread) will disappear. If you want "real" DD 5.1, then you have to put up with audio drops until they fix it. (which is what I'm doing, so I can continue to evaluate the conditions under which it happens, as well as note any progress.)

    Of course, another provider might meet your needs better.

    Since I've had D* nearly from its inception in 1995, and largely their service has been terrific, I'm not going anywhere. I'm going to test and report so these boxes will get better (and they have...you should have seen the HR20-700 when it first was released!).

    In the mean time, I use the boxes to the best of their capabilities. We can choose to be as upset as we like, that's on us (we make ourselves miserable). I've given three alternatives to ameliorate the problem. Pick one that works for you, was my point. (Not positive, not negative, merely practical.)

    I'm not here to defend D*. I'm here to help people learn how to use their equipment, diagnose problems, and help them with work-arounds (if there are any), as well as report these issues to the people that can do something about them. I also end up learning a lot along the way.
     
  7. BKC

    BKC Icon

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    Dec 12, 2007



    Amen. No way we should be expected to give up something because DTV screwed this up.
     
  8. BKC

    BKC Icon

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    Dec 12, 2007
    They don't "disappear" on mine. A little better? Yes. Gone? No.
     
  9. Barry in Conyers

    Barry in Conyers Godfather

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    Jan 14, 2008
    Metro-Atlanta
    hasan,

    I can agree with much of your post, but this thread is about audio drop outs in general and NOT just audio drop outs with DD.

    I do not use DD, but I still experience occasional drop outs on mpeg4 programming.
     
  10. tullahomatom

    tullahomatom Mentor

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    Sep 7, 2009
    I am having this issue with the NFL network, 212
     
  11. veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

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    Dec 9, 2006
    I think they are the same thing [other than the HR24], where DD5.1 simply takes a bigger hit. Turning off DD5.1 isn't a cure all, but should reduce the amount/duration of them, so only the longer "trips" of the MPEG-4 transcoder would be getting through.
    It still sucks that we have them.
     
  12. Die Hard

    Die Hard Mentor

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    Jul 21, 2010
    Hasan
    I understand what your're saying and I appreciate your advice. I too, have had Directv for 12 years and I don't want any other service, that's why I am hanging on hoping they can fix this. I continue to test each scenario I can thing of since I have 3 TVs all with different setups so I can pass the results on to Directv. The only thing I'm sure of is that it's not the avr causing the problem because I also get the sound drop on my 3rd TV that's not even connected to a avr, albeit less noticable only because it's coming thru the TV speakers which do not magnify the sound drop.
     
  13. hasan

    hasan Well-Known Member

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    Sep 22, 2006
    Ogden, IA
    Yes, as VOS has noted, there is a decoder problem, and we have been told they are trying to fix it. That's just where things stand for now.
     
  14. hasan

    hasan Well-Known Member

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    Sep 22, 2006
    Ogden, IA
    You are precisely correct, it is not an AVR problem. Some do worse than others with it (lose more words), trying to res-ync. If your TV does any DD processing, it will still suffer the larger problem, but to a smaller extent (speakers), otherwise it just experiences the much less prevalent issue of non-DD dropped audio.

    What gets lost in these threads is that there are 3 somewhat distinct aspects to the problem.

    1. Decoder issues that affect even stereo. (non-DD)
    2. Decoder issues that affect DD 5.1 on a much more frequent basis.
    3. Issues with the HR24 only, that are not caused by the same as 1 and 2.

    Trying to discuss all 3 as if they were one issue leads to a lot of confusion. 1 and 2 are decoder related, 3 appears to be a firmware issue. 3 is going to get fixed a lot faster than 1 and 2 because it is a firmware thing that can be dealt with pretty quickly. (it's also really obnoxious compared to 1 and 2).

    The problems with 1 and 2 are not in the sat boxes, but further upstream in the decoders. Lots of hardware there!
     
  15. hasan

    hasan Well-Known Member

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    Ogden, IA
    Who, I might ask, has suggested that you should give something up? You have choices to make while they are trying to fix it.

    No one has asked you to give up anything. The product doesn't work right. What you do in the meantime to maximize your enjoyment of what you have. is up to you. I gave some choices that would reduce the impact of the malfunction, while we're waiting. One of those choices, solves it completely for those who can't or won't wait...get another provider.

    No one, not even D*, has suggested that you "give up" anything. Several of us have suggested that in the interim you make do. Continue to report, but make the best of it. Otherwise, one just stews in one's own dissatisfaction.
     
  16. veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

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    Maybe it's time to re-state what is happening.
    The MPEG-4 transcoder recodes the MPEG-2 feed to MPEG-4 on the fly.
    It uses the audio track to keep the video in sync.
    Any missing or corrupted bit or bits in the MPEG-2 feed can/will cause the MPEG-4 encoder to lose sync. I've seen times with my locals, where I can monitor both feeds, where two things have happened:

    1. The OTA feed shows the same problem as the MPEG-4 from DirecTV
    2. The OTA feed doesn't show the problem, but the MPEG-4 feed does.
    I've been told the MPEG-2 is more tolerant of errors than the transcoder is, which seems to be the case from what I've seen above.
    There are also times when I've been able to call and get them to reset their transcoder, so it also seems not all of this is solely a "bad feed" to them.

    We also have seen remote feeds [sports] to the programing provider be some of the worst, which seems as if these are from the provider to DirecTV.
     
  17. BKC

    BKC Icon

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    Dec 12, 2007
    Which choice was that? The only way there are no audiodrops on mine is if I don't use sound. [​IMG]

    Do you think those of us with this problem should pay the same for tv as those without the problem?
     
  18. hasan

    hasan Well-Known Member

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    Sep 22, 2006
    Ogden, IA
    The choice is to find a provider that meets your needs. I think you should pay for a provider that gives you what you want, and if they don't, dump the provider if they are unresponsive to your needs. That's a choice, just like any other.
     
  19. BKC

    BKC Icon

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    Dec 12, 2007
    The other choices I have are one OTA channel or Dishnetwork with no network coverage.

    You never answered the question, do you feel the people that have the dropout problems should pay the same as people that don't?
     
  20. hasan

    hasan Well-Known Member

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    Sep 22, 2006
    Ogden, IA
    It's a false question. Everyone has them, they just may not catch them.

    Broadening it a bit, people should pay what they feel is worth their money. It's just that simple. If someone has a problem, they have to decide whether to wait for it to be fixed (and continue to pay), or go elsewhere.

    Not many companies are going to discount their services while problems are being worked on. If you can find one, go for it.

    In the mean time, you are still back to the basic choice: stay or leave, as getting a discount (in perpetuity) is not an option they are offering.

    ...and to answer your false question: yes. They should pay until they feel the overall product is not worth it. This ain't rocket science.:)

    No one is forcing anyone to put up with (in their mind) a shoddy product.

    I don't think it's shoddy. I continue to pay, with a smile on my face. The good vastly outweighs the bad for me, and I have over 3 years of experience watching the "bad" be fixed.
     
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