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Audio dropouts?

Discussion in 'DIRECTV General Discussion' started by BKC, Nov 7, 2009.

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  1. TBlazer07

    TBlazer07 Grumpy Grampy

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    I really haven't been too bothered by the dropouts but they SEEM to be getting worse, not better.

    I just finished watching the Chris Mathews Show on NBC New York. It's a half-hour show and is in standard def and had 13 dropouts in the 30 minutes.

    The next show (still in progress) is Meet the Press, same channel but this one is in HD. During the first 20 minutes of MTP there was ZERO dropouts.
     
  2. veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

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    So these were off the same channel correct?
    If so the "SD" was really sent to you in HD and upconverted by the station, which might suggest the station was having the problem.
     
  3. BKC

    BKC Icon

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    So you would be good with buying a car that had a misfire? You know, one that didn't bother the performance just every mile or so missed a little and kept going. After months and months you would be ok with the company telling you they are aware of the problem and are "working on it"? Somehow I doubt you would be the model customer you make yourself out to be.....

    Do you really think they don't know what the problem is and how to correct it? Myself I think they are way smarter than you give them credit for, I believe they know exactly what the problem is and now the question is how long before they address it. Right now it's been nine months and counting.

    And for the people that bother to read this long post, you don't have to pay full price......
     
  4. hasan

    hasan Well-Known Member

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    Any further discussion is pointless. Maybe someone else with more time on their hands will choose to engage.
     
  5. Barry in Conyers

    Barry in Conyers Godfather

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    The ultimate D*fender advice; like it, lump it or leave. And by the way, how do customers under "commitment" leave?
     
  6. veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

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    I think it was more of the "half full or half empty" than anything else.
    I've been "bugged by this", and so feel I have some understanding of those that are pissed. I had a crappy recording off my ABC from last night. I think it was from the station, so bitching at DirecTV doesn't seem to be something that would resolve anything.
    While it may be drastic, anyone under a commitment can leave any time, simply by paying the ETF. They don't have a gun pointed to your head, keeping you.
    I think this really comes down to the magnitude of irritant or tolerance we each have.
     
  7. TBlazer07

    TBlazer07 Grumpy Grampy

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    Maybe ... but the same thing was said of Brriips which all of a sudden completely disappeared from every channel at the same time. I can't believe that EVERY CHANNEL suddenly fixed their "problem" at the exact same time. The same thing will happen with audio drops .... they will suddenly disappear with a software update which would seemingly point to it being a software issue.

    I guess audio dropouts are the new brripps. :)
     
  8. Davenlr

    Davenlr Geek til I die

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    Exactly. And Id wager its the encoders software, not the end users software causing it.
     
  9. Barry in Conyers

    Barry in Conyers Godfather

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    VOS,

    I am not "pissed" at DirecTV because of the audio drop out problem. I am disgusted and disappointed because DirecTV has not corrected the problem.

    As you have stated, the audio drop outs are the result of the mpeg2 to mpeg4 trans-coding process.

    Who made the decisions about the trans-coding process that DirecTV uses?

    How long has the brrrp / drop out problem been going on?

    Why should DirecTV customers be told to like it, lump it or pay an ETF to get away from a problem that DirecTV created?​


    If I am "pissed" at anything, it is the ongoing D*fense of a problem that (a) should never have been allowed to happen and (b) should have been corrected a long time ago.

    The audio drop out problem was created by DirecTV, can only be corrected by DirecTV, should have been corrected a long time ago by DirecTV and paying customers should expect better from DirecTV.

    Just my opinion, YMMV.
     
  10. veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

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    I, for one, am not trying to defend DirecTV over this issue. "If I were running the show", I doubt it would have lasted this long, but then there may also have been blood in a few halls at bother DirecTV and Harmonic. Diplomacy hasn't always been my strongest, suit when resolving a problem.
    While it does fall on DirecTV to resolve this, I don't think it's completely within their domain either. If the problem is in the MPEG-2 feed, they can't do any better than what they're given. If the problem is in the encoder, they didn't built them and rely on the manufacture to be responsive to them as the customer of them. Having worked for Harmonic, I may have insight to how they work that others may not have, and feel Harmonic is to blame for this more than others feel.
    "Perhaps" the end cure is to scrap all Harmonic encoders and move to another manufacturer but this would cost literally tens of millions of dollars.
    DirecTV uses MPEG-4 because it uses less bandwidth, so staying with MPEG-2 means a reduction of channels available, which doesn't sound like an option.
    I know they've hired at least one of Harmonic's engineers to address the problem. Personally I'm not sure every problem can be fixed with soft/firmware, but then I've always been on the hardware end of things.
     
  11. shendley

    shendley Hall Of Fame

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    Got the most severe audio drop I've ever seen on Starz last night. At the end of a recording I made of "The Pillars of the Earth" (on the 23rd, I think), the entire preview of the next episode was silent except for a couple of split second bursts of sounds. My receiver showed it was continually cycling back and forth between 5.1 and stereo. During the show itself, the sound was perfect. Sound came back just fine as soon as the preview segment ended. Odd, indeed.
     
  12. hasan

    hasan Well-Known Member

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    I've had the very same thought, or at least it may be related. I don't want to jump to the conclusion that they traded brrrrip for a period of silence, but I can't say that it hadn't occurred to me.:)
     
  13. BKC

    BKC Icon

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    And here is the answer to why things aren't fixed........ [​IMG]

     
  14. bigzeto

    bigzeto AllStar

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    I'm visiting my brother in Albuquerque and we were watching State of Play on HBO last night. Had 4 or 5 dropouts in the first hour. Pathetic.
     
  15. The Fuzz 53

    The Fuzz 53 AllStar

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    This is getting to be ****ing ridiculous. I was watching Deadliest Catch: Behind the Scenes Season 6 and the audio cut out 8 friggin' times. THIS IS BULL****!! I already have FiOs Internet service in my house. Maybe it's time to add television as well and clear some space off my roof.
     
  16. BKC

    BKC Icon

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    Email Ellen's office and tell them just that!
     
  17. twentysided

    twentysided New Member

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    Not that it's any detailed confirmation, but my brother has FIOS and he got much worse dropouts than I did - every 3 seconds he said - making some shows unwatchable. 2 technicians were unable to resolve his issues. I had him follow the same advice being given here: disable Dolby Digital - and he said it worked very well.

    For my part, I get the dropouts regularly, but not very frequently. Few shows get more than 1 or 2. It is annoying (and I have reported it), but not quite enough to switch, knowing it's not just an issue on this service.

    Disabling Digital out on my HR-20 mostly resolves the issue. However, if you watch VERY closely, you can see it clip out even on 2.0. I don't think you'd notice it if you didn't know where the dropouts were already and watch closely. At any rate, that's not acceptable to me because the DSP version is just not the same. I will also be very happy when this gets resolved.
     
  18. BKC

    BKC Icon

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    One post and a knock against FIOS for audio drops? :lol:
     
  19. sigma1914

    sigma1914 Well-Known Member DBSTalk Club

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    Did you miss the following paragraphs acknowledging he has them on Directv? :rolleyes:

    You seem to think since you're the OP of the thread that you can talk down to others and regulate the thread. Most of your posts come across as condescending and mocking with your smiley inserts. Be an adult and keep the thread helpful....not a playground for you to mock others.
     
  20. veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

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    Sometimes the ignore feature of this forum, is the only option left.
     
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