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Audit Team Discussion

Discussion in 'General DISH™ Discussion' started by MrFooks, Jul 18, 2005.

Have you ever been called by the Receiver Audit Team?

  1. Yes, I have been called by the Receiver Audit Team.

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  2. No, I have not been called by the Receiver Audit Team.

    14 vote(s)
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  1. DoyleS

    DoyleS Icon

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    Oct 21, 2002
    El Dorado...
    So today I called up and had my 301 de-activated and had a 508 activated. TSR (I called the technical problems Line) is sending a new Yellow Card for the receiver. I asked him about having the 301 removed from my account and asked him about the location id audit. He said it was not a problem with my 301. He said it would continue to show as one of my receivers until I sold it and then since there was no balance due or outstanding issues it would move to the new owner and account very much like the 508 (which I picked up from someone else) moved to me. I don't think it is a problem. If I get a call they will just have to wait while I hook it up. Surely not something I am going to lose any sleep over.

    ..Doyle
     
  2. Jacob S

    Jacob S Hall Of Fame

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    Apr 14, 2002
    I guess them having to wait on someone to hookup a receiver will make them suspicious even though the receiver is not activated. They should not need the location id on receivers that are not activated. Their computer system should know which receivers are and are not active.
     
  3. scooper

    scooper Hall Of Fame

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    Apr 22, 2002
    Youngsville NC
    Jacob - the only way they can know if a receiver is active is if it has the phoneline hooked up... which is the point to these audit calls.
     
  4. AllieVi

    AllieVi Hall Of Fame

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    Apr 10, 2002
    You may misunderstand the situation.

    Jacob S is fingering about the case of owning and possessing a receiver, but not paying DISH for it to receive signals for whatever reason (it was upgraded, it stopped working, the owner decided not to use it - many possibilities exist).

    The receiver is collecting dust in a closet, not connected to anything. The owner contacted DISH sometime in the past and asked it to be removed from the account so that mirroring fees wouldn't be charged. DISH complied and sent a shut-off signal to the receiver. If I understand it correctly, the audit team is now asking for the location ID of that disabled receiver.

    Jacob S or others will certainly correct me if I'm wrong about this description.
     
  5. Mr-Rick

    Mr-Rick Legend

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    Nov 30, 2004
    For the person who said they would take their business elsewhere if DISH were to call him for a receiver audit. Will you promise to leave the country and renounce your citizenship when the IRS calls you in for audit? Your argument does not hold water. DISH has every right to verify their smartcards are being used in the proper location. After all, smartcards are the property of Echostar at ALL TIMES even if they are embedded. If the receivers location cannot be verified in a short but reasonable amount of time, DISH can terminate service to the receiver until it is satisfied it is where it belongs. It's very simple. Account packing is widespread. Decide to take an extra receiver to your job? Get caught and legal action will certainly follow. A local restaurant here got sued for $3000 by DirecTV and some PPV provider for the showing a boxing match using a residential receiver.

    I also equate it with a police sobriety check point. If you are sober, what's the problem?
     
  6. WhiteForMe

    WhiteForMe Mentor

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    May 29, 2005
    Dish asking about the location ID on a de-subbed box is the funnyest thing I ever heard! How are you going to supply something like that, if it hasn't been subbed by someone else it must be in your attic or a landfill :)
    But I take it there calling someone who has 5 subbed IRD's and 10 de-subbed listed on there account, so while there asking about the subbed ones, they are just curious about the others?
     
  7. QasDishGuy

    QasDishGuy AllStar

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    Jul 23, 2005
    I didn't read the entire thread I'll be honest, but I wanted to input my two cents.

    First, in all my experience, and I route all the work for my office, and routinely examine notes, I have *never* seen a random audit. All audit notes I have seen, generally follow a note where the customer or a technician called dish and led a representative to believe the account was either a commercial account, or receiver sharing. That of course does not mean they don't do random checks, I simply have not seen one.

    I have had an experience where a customer ran his business from his home and of course answers the phone with his business greeting. Because of this he was subjected to the audit and had a receiver disconnected at the time. He had his service disconnected and subsequently forced Dish to release him of his contract.
     
  8. BuckeyeChris

    BuckeyeChris Icon/Supporter

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    Apr 20, 2004
    And neither does your incongruous and faulty analogy. For most consumers, there are plenty of comparable service providers from which to choose if you don't like the service you receive. However, there is no alternative to the United States of America -- nowhere can you repatriate to and enjoy our same rights and opportunities. If only you had paid attention in high school English class, instead of probably getting high all time :icon_kiff, then maybe then you would have been able to come up with a proper analogy. :p

    Tell me Mr-Rick, who has argued on this thread that Dish doesn't own these smartcards and are not within their rights to verify this information? It certainly wasn't I. If you re-read my posts, I clearly stated that Dish was probably within its rights of the terms and conditions.

    Also, tell me, who on this thread has advocated that it's okay to steal satellite equipment and/or service?

    If I were to accept your premise that innocent people have nothing to fear if they are eventually exonerated, then should it be okay for police to search you in public without reasonable cause for drugs/weapons if public safety is increased? You're innocent, remember. What's the harm in giving up your privacy rights if it benefits society?

    Would you like being treated that way? Would you give up your Fourth Amendment rights against unreasonable searches? I doubt it. Not too many people would stand for it.

    That's been my argument all along -- customers shouldn't have to sacrifice good customer service in exchange for goods/services. Stop being an apologist for bad customer service.

    Your whole argument has been fallacious. It does not logically follow that poor customer service is the price that one pays for being a Dish customer and tolerating the purported tactics of the audit team.
     
  9. Jacob S

    Jacob S Hall Of Fame

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    Apr 14, 2002
    I did not have a problem with Dish Network doing audits. I do, however, have a problem with them trying to audit receivers that are not even active and treat you like a criminal for something that you did not do. I hear of many reasons why some customers disconnect their service and it is because of how they are treated by CSR's sometimes. They represent the company.

    What Allievi stated above is correct and goes along with what I am saying. I would like to know why they needed location id's on receivers that are not even active on the account. If they are going to do things like this then they need to give us an explaination and also ask us if we would like to release the receivers off of the account when we deactivate them to avoid these types of issues.
     
  10. dfergie

    dfergie Hall Of Fame

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    Feb 27, 2003
    What he said... Amen
     
  11. cboylan3

    cboylan3 Godfather

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    Jan 26, 2004
    Buckeye - I dont see where he was argueing whether or not Dish owned the smartcards. Just a statement that was probably aimed at the possible question of how dish could do an audit.


    again, I don't see an arguement. Just a statement. These audits are most likely to prevent/deter theft.


    I agree with you 100%

    However, it seems that most people have an issue with Dish essentially saying, "We have you on record as the last one to be in possession of our access card. We need you confirm it".

    But people don't have an issue with D* sending out upwards of 200,000 letters demanding money for a legal product you may or may NOT have purchased AND demand you return your personal property to D*, even though it doesn't even belong to them :confused: :confused:


    I prefer E* way over D* way.
     
  12. Mr-Rick

    Mr-Rick Legend

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    Nov 30, 2004
    Nice personal attack. Really, Canadians would take umbrage with your statements as would any citizen from a western civilized country. Sounds like you are a typical FOX News viewer who thinks that everyone outside of the US still uses outhouses and have no political freedoms. Your naïveté is amusing.

    Agreed there was NO discussion where the ownership of the smartcards were at issue nor was there a discussion promoting/advocating theft. Don't deviate from the issue. It was your cavalier attitude that you would take your business elsewhere if DISH were to call and do a receiver audit. The tone of the message was "How dare they do this to me, and if they did that to me, I'm deactivating." My response is fine, deactivate. DISH is within their rights to do this. It's their game; their rules. Bad customer service? No way unless they are rude.

    But the bulk of your message (80%) is politically charged for which you are showing your lack of knowledge in this matter. I suggest you read the Patriot Act, actually download it and read it. Also, haven't you noticed the new rules on the NY subway system enacted this past week?? ALL packages are subject to random search by HAND. AND if the NY police officer SEES contraband that is not a terror threat, i.e. drugs, etc. that person will be arrested for that infraction. So, are they looking for bombs or are they looking for contraband?

    So, I guess those freedoms you speak of are slowly diminishing and you are not even aware of it. Where are all the persons you thought that would "not stand for it"? No mass protests in NY. Are law abiding citizens putting up with it? Yes. Why? Because an innocent person wouldn't be bothered by it.

    If you are sober and you drive up on a sobriety checkpoint are you going to argue your rights are being violated and refuse to comply? I bet you will be as compliant as everyone else.

    When DISH comes a calling and wants to know the location ID and Receiver ID for each receiver in the home, understand where they are coming from and politely comply. It's not bad customer service, unless you are hiding something, ofcourse.
     
  13. BartmanLA

    BartmanLA Cool Member

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    Jul 20, 2005
    Well I just got hit with this gestapo tactic for the reciever audit. I don't have any of the receivers I have plugged into phone lines simply because 2 of them are in bedrooms of roommates I share my house with, and they have completely separate phone numbers in those rooms so plugging those boxes into their line would make them "suspicous" so in order to avoid that I don't plug in any of them.

    The CSR that was attempting to verify the information was not only rude, but condescending and threatening when I tried to explain to her that I wouldn't be able to give her the information on at least one of the receivers because the roommate in question is a long distance bus driver and is gone freqently for WEEKS at a time. She gave me 7 days only to contact them back and be able to verify the infomation LIVE on the phone with them in a step by step process or they would remove those boxes from my account and I would NEVER be able to reactivate them again on this account.

    I have NEVER been mistreated by a company in this manner, I asked multiple times the information that they were requiring and she refused to tell me, considering I OWN all my receivers and have for YEARS I think I have the right to know what information they're taking on me! Her one comment to me was "I have 100% authority over your account", when I told her that what she was asking and threatening me with was unacceptable, she used this veiled threat to disconnect my boxes that aren't verified. I am extremely upset about at this entire matter.
     
  14. jsanders

    jsanders Hall Of Fame

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    Jan 21, 2004
    Does dish allow this situation to exist? Three residences in one roof, all using the same account? They have separate phone numbers, should they technically have separate satTV accounts too? I don't know what the answer to that question is, it appears to be a grey area, I'm curious if anyone knows.
     
  15. BartmanLA

    BartmanLA Cool Member

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    Jul 20, 2005
    It isn't seperate residences I RENT these rooms out to people I include the DBS because I have the rooms already set up for them. Its just part of the included rent, just like my internet connection I have a router set up and they share my connection with it. There's nothing sinister or alterior about it.
     
  16. DoyleS

    DoyleS Icon

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    Oct 21, 2002
    El Dorado...
    Roomates in the same house is a fairly common situation although typically it is Cable TV and they don't care how many sets you hook up as they control the distribution to that physical address. With Sat it is a different story as receivers can easily be moved to other locations. It would seem that the easiest solution would be to hook all of these up to a single phone line although it might be a hassle to wire it. Typically phone line has 4 wires and since only 2 are used, it is easy to bring 2 lines into the same location. I wonder if there was something that prompted the audit. I guess only Bart can tell us that.

    ..Doyle
     
  17. JohnH

    JohnH Hall Of Fame

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    Apr 22, 2002
    Since they pay rent and you said it is included in the rent, it is a commercial setup. There are various types of Residential Commercial accounts.
     
  18. Mikey

    Mikey Hall Of Fame

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    Oct 26, 2004
    JohnH, you beat me to the punch.
     
  19. James

    James AllStar

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    Sep 2, 2002
    http://www.dishnetwork.com/content/aboutus/RCA/index.shtml


    "F. Additional Receivers. To independently tune additional televisions within your home, a separate DISH Network receiver is required for each television. DISH Network will allow you to place up to five additional receivers on your account. Each additional receiver would be authorized to receive the same Services as your initial receiver. DISH Network will charge you a reduced monthly fee (Additional Receiver Authorization Fee) for each additional receiver added to your account. This option is only available if your initial DISH Network receiver and all additional receiver(s) are located at the same residence and are continuously connected to the same telephone line. If you desire to receive Services at two different locations, you must open a separate account for each location. You agree that you will not directly or indirectly use a single account for the purpose of authorizing Services for multiple DISH Network receivers that are not all located in the same residence and connected to the same phone line. If we later determine that you did, we may terminate your Services and, in addition to all other applicable fees, you agree to pay us the difference between the amounts actually received by us and the full retail price for the Services authorized for each DISH Network DBS receiver on the account, whether owned by you or not. The payment of that amount and/or the termination of Services shall not prejudice our ability to exercise any other rights and remedies we may have under this Agreement, at law, in equity, or otherwise."

    His extra receivers CAN be used by his room mates.
     
  20. JohnH

    JohnH Hall Of Fame

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    Apr 22, 2002
    Amounts to a cover charge.
     
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