1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.
  2. Welcome to the new DBSTalk community platform. We have recently migrated to a community platform called Xenfono and hope you will find this change to your liking. There are some differences, but for the most part, if you just post and read, that will all be the same. If you have questions, please post them in the Forum Support area. Thanks!

Avoid pay early termination fee on my directv contract

Discussion in 'DIRECTV General Discussion' started by torcator, Nov 27, 2013.

  1. torcator

    torcator New Member

    2
    0
    Nov 27, 2013
    South Florida
    First of all I'm new at this forum so I'm not sure if this is the correct location for this thread, if not I would ask to a moderator to move it.

    So, here is the situation... I'm a directv fan. I have the service since early 2009 and I was really happy with the programing and the technology....
    I recently updated to the Genie and that product is really cool.
    For working reasons I have to move to a new building, and here the association have an agreement with comcast, so they do not allow any other company on the building.
    They claim that, since is this a building in front of the beach and has a lot of wind there is a security issue to place the dish on the wall of the building.
    Also they don't allow to put it on the roof.
    So I have no other option than follow that rules. I'm renting so I can't go and fight the association even if know that the FCC regulation are on my favor.

    Even if this is not my fault Directv wants to charge me $400 early cancelation fee, I don't think is fare so do you think is there any way to avoid paying this fee?

    thanks in advance....
     
  2. JosephB

    JosephB Icon

    1,300
    36
    Nov 14, 2005
    Birmingham, AL
    Do you have a balcony? Your association cannot prevent you, though exclusive agreements, from using DirecTV if you have an area that is completely under your control that is suitable for installing the dish.

    If you're facing the wrong direction or otherwise truly cannot install the dish, I have heard of DirecTV waiving the ETF if you move and your location cannot support DirecTV service. Only way to know for sure is to call them, though, because it's probably one of those things that is hit or miss.
     
  3. harsh

    harsh Beware the Attack Basset

    21,192
    182
    Jun 14, 2003
    Salem, OR
    I would invite DIRECTV to install their service.

    If they cannot, I'd guess they would have no choice but to let you go.
     
  4. Laxguy

    Laxguy Honi Soit Qui Mal Y Pense.

    15,153
    546
    Dec 2, 2010
    Winters,...
    Good plan. It may be the only way to avoid the ETF—or you get it installed, a win either way.
    And, good luck!
     
  5. nmetro

    nmetro Godfather

    936
    51
    Jul 11, 2006
  6. JosephB

    JosephB Icon

    1,300
    36
    Nov 14, 2005
    Birmingham, AL
    They can deny installation on the roof, if it's not an exclusive-use area.
     
  7. peds48

    peds48 DIRECTV A-Team DBSTalk Club

    18,441
    915
    Jan 10, 2008
    NY
    call movers connection. set up an appointment. give the tech a good tip to have the work order closed as no line of site. repeat one more time. done!
     
  8. inkahauts

    inkahauts DIRECTV A-Team

    21,526
    957
    Nov 13, 2006
    This link is to teh FCC regulations:

    http://www.fcc.gov/guides/over-air-reception-devices-rule

    No. They cannot deny you installing a satellite dish, either on a balcony or even the roof.


    he's renting so the roof is easily out. They can also say no drilling holes in walls which is an obstacle but doesn't make it impossible.

    Sorry but I can't stand exclusive to comcast or whoever being referenced and saying you don't have a choice. I make sure that you aren't paying a dime for it either.
     
  9. trainman

    trainman Hall Of Fame

    1,599
    29
    Jan 9, 2008
    Sherman...
    In this particular case, it is, as was mentioned in the original post -- but it's not always "easily out." I rent, and the landlord allowed me to put a dish on the roof (using a non-penetrating roof mount). My building allows it as a matter of policy, in order to keep dishes from proliferating on the balconies.
     
  10. torcator

    torcator New Member

    2
    0
    Nov 27, 2013
    South Florida
    Thanks you guys for all the answers..

    today a guy from directv come to check it...
    the situations is this, I do have a balcony but since it's not the last floor he can't put the dish on any wall from the balcony because there is no direct view to the satellite..
    what he can do but the association doesn't allow me is to put it outside the balcony, in the building wall. They say that for security issues this could not be done...
    also they denied me a swell the roof.

    So what the technical guy told me was that he will report that there was no line - no signal, therefore with this I hope that I will not have to pay for the cancelation fee..
     
  11. kaminar

    kaminar Mentor

    226
    8
    Mar 25, 2012
    This is exactly correct. NLOS issues void any cancellation fee. Technicians typically don't/can't cancel the order, but can cancel the install due to NLOS. Call 800-531-5000 with your account number (billing ID) to cancel for NLOS (No Line of Sight).

    **Use the K.I.S.S. principle and KEEP IT SIMPLE. Don't elaborate.

    It will be cancelled and any amount prepaid will be refunded in 3-5 business days.

    Best of luck.

    -=K=-
     
  12. inkahauts

    inkahauts DIRECTV A-Team

    21,526
    957
    Nov 13, 2006
    In this particular case, it is, as was mentioned in the original post -- but it's not always "easily out." I rent, and the landlord allowed me to put a dish on the roof (using a non-penetrating roof mount). My building allows it as a matter of policy, in order to keep dishes from proliferating on the balconies.


    oh very true. I just meant you can't fight it if they say no to the roof.
     
  13. dpeters11

    dpeters11 Hall Of Fame

    16,184
    483
    May 30, 2007
    Cincinnati
    Doesn't nlos trigger the requirement for someone else to come out to confirm?

    Sent from my Z10 using DBSTalk mobile app
     
  14. peds48

    peds48 DIRECTV A-Team DBSTalk Club

    18,441
    915
    Jan 10, 2008
    NY
    be prepared for a second visit
     
  15. peds48

    peds48 DIRECTV A-Team DBSTalk Club

    18,441
    915
    Jan 10, 2008
    NY
    Yup
     

Share This Page