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Bad Luck?

Discussion in 'ViP612/622/722/722K DVR Support Forum' started by Steve H, Nov 17, 2011.

  1. Steve H

    Steve H Icon

    625
    0
    May 15, 2006
    Tuesday of this week my 622 died. I was about 3 or 4 years old and it was the 4 one I have had since they came out. I called Dish and asked for a 722 as a replacement. No problem they tell me, I just have to "reup" for two more years. They tell me they are going to overnight the new receiver to me. OK so far so good..............Next day UPS comes to my door and drops off a box with the new receiver. One problem, it's a 622 not the 722. Call Dish again, they apologize and set up a service call for a tech to come out and swap out the 622 for a 722 for yesterday morning. Instillation goes fine. Yesterday evening I noticed while watching "paused" TV there was some audio dropout and some pixelation............ switched to live TV and all was good. This morning around 1:00 AM I started hearing the new receiver making noises......non-stop noises until 5:00 AM when I turned on the receiver. BIG ERROR MESSAGE - HARD DRIVE FAILURE. Three resets later still no hard drive. Two phone calls later I convince customer service that they should have a tech come out and do the swap out instead of me having to wait a week for a replacement shipped UPS. Is this hard drive problem common? The unit had less than 3 hours on it.
     
  2. MikeJH@DISH Network

    MikeJH@DISH Network Guest

    37
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    Dec 28, 2010
    I am sorry to hear that there have been multiple issues with the DVR, I would be happy to assist you with getting this corrected. Please PM your account information.
     
  3. harsh

    harsh Beware the Attack Basset

    21,192
    182
    Jun 14, 2003
    Salem, OR
    Chances are it had a lot more than three hours on it before it was delivered to you.

    While your experience isn't typical, that is typically how electronics failures go: they either die right away or last a few years.
     
  4. klang

    klang Hall Of Fame

    1,268
    2
    Oct 14, 2003
    Near...
    Bad luck IMO, a couple years ago I had a replacement 722 die after a week. The next replacement has been working fine.
     
  5. Steve H

    Steve H Icon

    625
    0
    May 15, 2006

    Thanks Much

    After a couple more phone calls a tech was at my door this afternoon with another 722. If this one fails I'll let you know.
     

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