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Bad tuner, anomaly or something else?

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by raott, Jul 30, 2012.

  1. raott

    raott Hall Of Fame

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    HR34 was installed Saturday. I moved some other DVRs around in the house. HR20 went from the living room to my office and the HR22 that was in my office went to my daughter's room (since it can do 3D and the HR20 cannot).

    All seemed fine until yesterday evening, while watching the Olympics, I lost signal on Tuner 1 on the HR20 for no apparent reason. The picture went from normal to frozen and I then got the lost signal message on Tuner 1. Doubleplay was being used and Tuner 2 was unaffected. The skies were clear so that was not an issue.

    I did a reboot and Tuner 1 was back. A bit later I had a few periods of signal breakup, I did not get a message of loss of signal but the video became very choppy for about 15 seconds (it was fine on another TV with the same show). I don't know what Tuner that choppiness occurred on but it was the same show where the Tuner actually went out on. I have no idea if the Tuner going out was related to the choppiness.

    Signal levels all looked good. All seems OK in the brief period I had it on this morning.

    Does this sound like a Tuner getting flakey or possibly another issue or simply an anomaly?

    I should mention that this is the same HR20 that had the issue of one Tuner (usually Tuner 1) not coming back online after a period of rainfade. That problem has not been an issue in some time but thought I should mention it.
     
  2. raott

    raott Hall Of Fame

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    Did it again tonight. Had doubleplay going. Came into the room and the HR20 was frozen with the message that signal was lost on Tuner 1. Switched tuners and Tuner 2 seemed to be fine.

    Flipped back to Tuner 1, it was still frozen, changed channels on Tuner 1 and it started working.

    I think it is a flakey tuner.

    Is there any chance it is something else that would cause a single tuner (the same one each time) to go out on the same DVR twice in three days?
     
  3. wmschultz

    wmschultz DBSTalk Club Member DBSTalk Club

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    Seems like the HR20 needs a 3D upgrade call....bad tuner. 3D upgrade (lack thereof) should get you a replacement free.
     
  4. P Smith

    P Smith Mr. FixAnything

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    It's typical failure for HR20; soon the tuner will be dead, totally.
     
  5. raott

    raott Hall Of Fame

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    Done, new (well at least a refurb) coming. No charge for shipping.
     
  6. Aug 1, 2012 #6 of 15
    Rich

    Rich DBSTalk Club DBSTalk Club

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    Pete, please. It's might be a typical failure on an HR20-100, but I've never had that problem on a 20-700. Two entirely different HRs that should not be considered the same just because they share that "20". I think.

    Rich
     
  7. Aug 1, 2012 #7 of 15
    P Smith

    P Smith Mr. FixAnything

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    I should confess not digging into the mfg stratum ... but to my defense, I had three HR20-700 with bad tuners' PCB.
     
  8. Aug 2, 2012 #8 of 15
    Rich

    Rich DBSTalk Club DBSTalk Club

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    Huh. Never had one. Doesn't mean it's impossible and I'm not doubting you, but you'd think I would have seen one with that problem.

    Yeah, to name two HRs similarly that are so different was an oversight on D*'s part and has probably shed a bad light on the 20-700s. They are, simply put, very different, I think. But they are getting old and I can understand more and more things going wrong with the 700s. Time to restock..... :lol:

    Rich
     
  9. Aug 2, 2012 #9 of 15
    raott

    raott Hall Of Fame

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    I've had the HR-20 700 for almost 5 years (if my memory is correct). It has served me pretty well, but has has tuner issues with that tuner for a long time (the tuner wont return after rain fade issue) and I prob should have swapped it a long time ago.
     
  10. Rich

    Rich DBSTalk Club DBSTalk Club

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    Oh no! Another 20-700 with tuner problems. Now, I'll be buried in something I've never seen. Sorry, Pete.... :nono2:

    Rich
     
  11. kevinwmsn

    kevinwmsn Hall Of Fame

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    I have been having the same exact problem for my hr20-700. Been trying to get a decent upgrade to a hr34, but no dice on the roulette game. I guess I will have to call mine in too, its been raining nearly every day here and missed recorded are getting old.
     
  12. Shockee

    Shockee New Member

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    Speaking of HR20-700 issues......has anybody had an issue with navigating to a station in the Guide and then tuning to the station? This peculiar behavior started just a few days ago and seems to only be affecting the HR20-700. I can manually tune in a staion by entering the station number on the remote, but navigating the Guide has become very flaky. I did just upgrade to wholehome DVR which works fine, but I'm thinking we should have had the HR20-700 replaced at the same time...
     
  13. Rich

    Rich DBSTalk Club DBSTalk Club

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    Have you tried flushing the Guide data? Two reboots within 30 minutes might clear up that problem.

    Rich
     
  14. raott

    raott Hall Of Fame

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    I've not had a loss of signal issue since replacing the HR20-700 so that appears to have been the problem.
     
  15. Shockee

    Shockee New Member

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    Thanks for the advice. At first I thought the Harmony remote was the issue but the same issue came up with the DTV remote. I'll take your advice and flush the guide with two resets within 30 minutes.
     

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