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Bad weather install ?

Discussion in 'DIRECTV General Discussion' started by the300, Jan 28, 2010.

  1. the300

    the300 AllStar

    90
    0
    Jan 21, 2010
    I have an appointemt to get A directtv install Sat morning 1/30.
    However, there is supposed to be about 6-8 inches of snow and ice on the ground with the temp in the teens somewhere.
    Will the installer call me to cancel ? Should I call DTV to cancel ?
    Will the installer try to do the install regardless ?
    I want DTV, but not at the peril of an innocent installer.:D
     
  2. matt

    matt New Member

    4,858
    1
    Jan 11, 2010
    Good luck. It is icing here and there is no way they would climb on my roof right now, unless they were crazy or maybe if I was buying the platinum package..

    I guess just wait and see if they call you, unless you are taking off work for it.
     
  3. tech24218

    tech24218 AllStar

    70
    0
    Aug 12, 2009
    If you were my customer I would have to come out to your house to discuss things with you face to face. Most likely the install is not going to happen. That being said to save yourself and the tech time you should probably reschedule your appointment tomorrow for a better day that fits your schedule after this weather has passed.
     
  4. ctaranto

    ctaranto Legend

    180
    0
    Feb 6, 2008
    That happened to me for my install 2 years ago. D* was scheduled to arrive between 9am - 1pm. They didn't show up during that time frame, and it started snowing at 3pm. By 5pm when they showed up, there was 2 inches of snow on the roof and they refused to install (needed a roof mount due to trees). The tech tried as best he could to get a signal from a lower location but was unable to.

    I rescheduled for 5 days later, roof was clear of snow, and two techs came (including a senior manager). They did a bang up job and included a SWM-8 (even though it was a single receiver install). I spent the entire time outside with them, offering them drinks, talking about the industry, and mentioning that I didn't want multiple wires coming down the side of my house (thus the SWM-8).

    If there's snow and ice on the roof, they won't go up there.

    -Craig
     
  5. the300

    the300 AllStar

    90
    0
    Jan 21, 2010
    It's perfectly fine with me if they don't come. I can wait afew days for DTV if it means putting someone at risk.
    I'm guessing I will still get the same special I signed up for since I have already paid, If it expires before they do the install ?
     
  6. erosroadie

    erosroadie Godfather

    389
    0
    Jan 9, 2007
    I had a similar situation to ctaranto's. Anything on the roof will stop an install. You could wait for them to come out and confirm the obvious, or you could call and reschedule. Don't be surprised, however, that even if you do the latter, they will come out anyway. Communication channels can sometimes be weak:nono:..
     
  7. Beerstalker

    Beerstalker Hall Of Fame

    3,488
    64
    Feb 9, 2009
    Peoria, IL
    I believe it really depends on the installer and the situation. If it's an angled roof then no he probably won't climb up on it to do the install. But if it's a pole mount or you have a flat roof, then he very well may go ahead and do it.

    Like someone else said, if he does come out to do the install have him bring the receivers inside as soon as he gets there so they can warm up before they are plugged in. Lots of electronics get damaged because people bring them in from the cold and plug them in right away.
     
  8. BattleZone

    BattleZone Hall Of Fame

    8,969
    1
    Nov 13, 2007
    I recommend rescheduling, and do so ASAP. The chances of getting an install at all are poor, and the chances of getting a GOOD install are even worse. There's only so much an installer can do in this type of weather.

    There's no way I'd ever have this type of work done on MY house in bad weather...
     
  9. tech24218

    tech24218 AllStar

    70
    0
    Aug 12, 2009

    im hoping this is the attitude my customers will have tomorrow. Early snow reports said 2-5" here which really means 1-2". Now they're saying that front that's supposed to smash Tennessee will be going a little more to the north and we could get 6-10. I plan on waking up tomorrow and calling all my appoints am or pm at 8 am and asking them what they want me to do. Id assume not leave the house if im just driving around to reschedule jobs.
     
  10. xmguy

    xmguy New Member

    2,027
    5
    Mar 26, 2008
    Middle, TN
    I'm in TN too. The snow is so bad my HD Slimline 3 is covered in snow so I can't use D* at all until I put my 18" back in use. Now that that is done I can atleast see SD. No HD :( Never the less I called D* too see if they even could send a tech out to clear my dish (due to location) or reconnect my old one they said no. So I did it my self. (The last installer cut the COAX ends). I spent 1 1/2 hours outside in the 30F weather wiring it back in so I can watch SOME TV. I will say this I REALLY FEEL FOR THE D* TECHS!
     
  11. 2dogz

    2dogz Godfather

    499
    0
    Jun 14, 2008
    You called D* to remove the snow off your dish? :nono2:

    Why didn't you spend the 1 1/2 hour cleaning it off yourself?
     
  12. psweig

    psweig Hall Of Fame

    1,070
    0
    Feb 4, 2006
    When I had my first install, there was 6" of snow on the ground (and a lot on the roof) The installers did a miraculous job. They swept the snow off the roof and it did nothing to deter them. It really depends on the installers.
     
  13. the300

    the300 AllStar

    90
    0
    Jan 21, 2010
    I rescheduled for next Sat. Feb. 6th, They still said they were going to try and come out today, But I told them not to worry about, We'll get er done next Sat.
     
  14. awblackmon

    awblackmon Legend

    183
    1
    May 20, 2009
    Sounds like I could have been that installer. I wasn't, but I have gone up on the ladder, swept the area I was going to install. I go in the house, run the wire, then back up the ladder and find the area has melted off enough to mount a dish.

    The downside I find in doing a snow install is all the snow that can stick to my shoes. So I have to take my shoes off, and put them back on, when I go in and leave the house to avoid tracking snow and mud in.
     
  15. psweig

    psweig Hall Of Fame

    1,070
    0
    Feb 4, 2006
    That's would have been okay :grin: I was so happy to have an install that worked the first time and worked right, that you could have tracked all the snow and mud you liked.
     
  16. xmguy

    xmguy New Member

    2,027
    5
    Mar 26, 2008
    Middle, TN
    Maybe because it was 2 stories off the ground. No I wasn't wanting D* to remove the snow (that's be a waste of a service call). But fix the coax from my 18" round dish. So I could atleast see SD. They couldn't so I did it my self.
     
  17. kevinwmsn

    kevinwmsn Hall Of Fame

    1,355
    3
    Aug 19, 2006
    If you have enough line of sight for a pole install, go for it. It would make easier for you do get the snow off, or realign.
     

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