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Be HONEST NOW! How many pd for (or will pay for) MRV who SWORE they wouldn't?

Discussion in 'DIRECTV Connected Home' started by TBlazer07, May 16, 2010.

  1. stevetrek

    stevetrek Cool Member

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    Sep 22, 2007
    I have to say that when DirecTv pushed out the software that disabled the Beta period, I was furious. However, I read about the new networking components to turn the DVRs into a private network, and since HD shows rarely played correctly on a remote DVR, I decided to "play nice" and pay the $3. In addition, they told me I would need to pay $99 installation fee! When I balked, the rep said I could stay on the Beta (for the $3) but would have playback problems. Since I already had playback issues for HD material (but not SD material over powerline ethernet), I agreed. They even offered to replace my old HDVR2 and RCA units with new HD DVRs. Hopefully they will get the install right. I've read on this forum how they don't bring enough DECAs to connect your router to the network. When I called back to ask for it, they told me they could not update the installation contract. They told me to call back the morning of the install and request addtional networking components again. This sounded strange to me but what the hell. :D
     
  2. Directvlover

    Directvlover Legend

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    Aug 27, 2007
    I think i recalled saying I'd pay anything for it. I love it. I love the combined playlist. I have the family room record all my wife and I's shows...the kitchen records the kids shows, and the bedroom records Movies/Misc shows. But I can watch them anywhere. I love it.
     
  3. Groundhog45

    Groundhog45 Hall Of Fame

    4,580
    89
    Nov 9, 2005
    Cedar Park,...
    I remember saying I didn't like paying but probably would. We like MRV, even with only two of us here. I ran the beta on wired ethernet and then mixed ethernet and DECA. DirecTV is coming out tomorrow to make it all DECA. Since that includes a SWM16, not all that expensive. Looking forward to getting it working again. My wife uses it more than I do.
     
  4. armchair

    armchair Hall Of Fame

    1,188
    0
    Jul 27, 2009
    Haven't heard that one before. I had the same problem with my first order, I cancelled install ticket and had it re-written for Whole Home DVR with ICK (Internet Connection Kit) so I wouldn't be charged for for the extra DECA and installation.

    BTW, my CSR recommended the cancellation and re-writing of ticket. It did not delay my install either.

    The install went well despite it being my installer's first DECA upgrade. After he was done, he brought me back outside to show me his work and took the time to explain what he was taught about it (nothing was hands on until he did my install but he knew what to look for... he showed me the green stickers on my SWiM and multiswitch and explained that meant I didn't need the BSF (Band-Stop-Filter).
     
  5. Jun 2, 2010 #125 of 149
    stevetrek

    stevetrek Cool Member

    24
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    Sep 22, 2007
    I called DirecTv and the CSR I spoke to said that the previous CSR should have offered the Internet Connection Kit. To add it, she said she would have to cancel my current order and installation and create a new order. I said OK. After cancelling it, she could not re-order the upgrade. A supervisor was also stumped. I was then told to wait 48 hours and try calling back to order it again. Bummer! I'm waiting for them to fix the ordering problem now.
     
  6. Jun 2, 2010 #126 of 149
    terrelliott

    terrelliott Godfather

    461
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    May 7, 2007
    Cockrum, MS
    Still haven't, still won't.
     
  7. Jun 2, 2010 #127 of 149
    Drucifer

    Drucifer Well-Known Member

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    Feb 12, 2009
    NY Hudson...
    Just wait to you find out they can't credit your CC either.

    I paid twice. Ended up getting a credit to my DirecTV account.
     
  8. Jun 4, 2010 #128 of 149
    john18

    john18 Active Member

    1,035
    11
    Nov 21, 2006
    Partially guilty, your honor. I never said that I would not, but I saw no reason to at that point. I subsequently saw that people were repeatedly saying that my Powerline hookup was really not the best way to go and that service would be much better if I just went to DECA. I finally listened.
     
  9. Jun 6, 2010 #129 of 149
    frogg

    frogg Legend

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    4
    Nov 18, 2005
    Just not that interested right now. I was using powerline adapters and the only problem I had during the beta was HR21 stuttering on playback of HR20 recordings. H21 could play back both HR21 and HR20 recordings perfectly. HR20 could play back HR21 recordings perfectly. Regardless, with two HRs I am just not interested enough to pay for existing problematic service with my network setup, nor am I up for paying additional money for a DECA upgrade.
     
  10. Jun 6, 2010 #130 of 149
    chrpai

    chrpai AllStar

    70
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    Oct 27, 2007
    I currently have an H20-600 and HR 20-100. I live in a fiber neighborhood served by AT&T U-Verse.

    I'd like to replace my H20-600 with another HD-DVR and get Multi-room going. Best I can tell I could get the same functionality by going to AT&T with a single DVR and additional HD STB.

    I like DirecTV a lot and I worry about PQ with U-Verse, but DirecTV is wanting $150 for the HD-DVR upgrade another $150 for the upgrade install, a 2 yr or $480 prorated commitment and $3/mo. AT&T is giving some really heavy discounts compared to this.

    I wonder if U-Verse PQ still sucks compared to DirecTV.
     
  11. Jun 6, 2010 #131 of 149
    chrpai

    chrpai AllStar

    70
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    Oct 27, 2007
    I called in and was able to negotiate HD for free for 24mos and a second HD-DVR for free. I don't want to pay $99 + $49 to get the DECA setup ( I already have 2 CAT 5e in 7 rooms ) but I will be willing to network it myself and pay $3/mo to have the two coordinate with each other.
     
  12. Jun 6, 2010 #132 of 149
    wcr

    wcr Cool Member

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    Sep 27, 2009
    I didn't plan on paying for the SWM/DECA upgrade, but the DVR upgrade made it worth it to me.
     
  13. Jun 6, 2010 #133 of 149
    xmetalx

    xmetalx Godfather

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    Jun 3, 2009


    If it's an upgrade or equipment order, it CAN be cancelled and is refunded back to the account that it was charged. Otherwise if it was for services or a programming charge, it gets credited to your bill
     
  14. Jun 6, 2010 #134 of 149
    Drucifer

    Drucifer Well-Known Member

    9,397
    244
    Feb 12, 2009
    NY Hudson...
    What would you call reconnecting your router to DirecTV?
     
  15. Jun 7, 2010 #135 of 149
    Shades228

    Shades228 DaBears

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    Mar 18, 2008
    The type of order doesn't matter. I believe you're attempting to say that if you pay for it by CC at time of sale and you cancel it will be refunded back to said CC. If something was billed to an account, a payment was made later, and then it was canceled it would be credited back to the account against the balance or as a credit balance.
     
  16. Jun 7, 2010 #136 of 149
    badgerdave

    badgerdave Legend

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    Dec 15, 2006
    I never thought $3 was a big deal, so I'm paying.
     
  17. Jun 7, 2010 #137 of 149
    badgerdave

    badgerdave Legend

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    Dec 15, 2006

    I paid $99 for the Whole Home setup and $99 for an additional receiver (an HR24-500). I didn't think it was too bad given that they put a SWiM-16 (about $300 at Solid Signal) three DECA units ($40 a pop) and sundry other equipment. I wanted SWiM anyway so seemed like a deal. In addition to the HR24 that I got for $99, they replaced my HR20-100 with another HR24, replaced my SD Tivo with an R16 and replaced my older HD receiver with an H24--all for free. That gives me five rooms that I can watch my DVR content in and I got three brand new, very nice H/HR24s in the process.
     
  18. Jun 7, 2010 #138 of 149
    chrpai

    chrpai AllStar

    70
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    Oct 27, 2007
    I bought my house three years ago as new construction. It had 2 CAT 5e and 1 RG6 in a star topology to 7 rooms. It was for this reason that I then wanted SWM. It wasn't available yet so I found another location in the house to put a zinwell switch with 2 RG 6 drops to several rooms. It ended up working out well.

    Since then I've extended ethernet to my wii, ps3 and HR20-100 and various other devices and have done quite a bit of streaming. I just don't see why I should now rip everything out and go back to the original SWM plan with a bunch of fancy DECA adapters when I already have a gigabit backbone in the house.

    I've read the SWM vs DECA debate threads and I'm not buying it. I can see why DirecTV would do it this way but with my setup I'll be just fine.
     
  19. Jun 7, 2010 #139 of 149
    Mike_TV

    Mike_TV Legend

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    Jan 17, 2006
    Still haven't, still won't.
     
  20. Jun 7, 2010 #140 of 149
    Hdhead

    Hdhead Hall Of Fame

    1,241
    2
    Jul 30, 2007
    Good for you. Stick to your guns!
     

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