1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Best Deal on Nomad

Discussion in 'DIRECTV General Discussion' started by jmf243, Oct 6, 2011.

  1. Richierich

    Richierich Hall Of Fame

    8,489
    7
    Jan 10, 2008
    Yeah, probably in a couple of months there will be some who don't like it for whatever reason or they switch to Comcrap or Dish and they no longer need it.

    If I were a Business Traveler or a Frequent Flyer I would just Love this Nomad Device!!! :D
     
  2. hdtvfan0001

    hdtvfan0001 Well-Known Member

    32,456
    258
    Jul 28, 2004
    That might be a while...not sure what the supply channel looks like...but in the past...it took a few months for that scenario to happen on totally new technology/devices. Nonetheless, it's probably not impossible either.
     
  3. RobertE

    RobertE New Member

    8,024
    0
    Jun 9, 2006
    Thats exactly the way it did (supposed) to happen. But various events can get in the way of someone watching the video and taking a brief quiz.
     
  4. hdtvfan0001

    hdtvfan0001 Well-Known Member

    32,456
    258
    Jul 28, 2004
    With different time zones, shifts, and physical locations (not to mention people on vacatoin and sick leave)...its no surprise it takes longer than a day or two to execute that plan.
     
  5. Richierich

    Richierich Hall Of Fame

    8,489
    7
    Jan 10, 2008
    Thanks Robert on your input as I can't believe that a company as Large as Directv wouldn't at least send out an Email Notification of a New Product's Release as it has always happened in the Fortune 500 Companies and other large companies I have worked for.

    Yes, a few CSRs may have been sick or on vacation or whatever but the majority should have gotten some training on this new Product Release.
     
  6. matt

    matt New Member

    4,858
    1
    Jan 11, 2010
    DECAs quickly dropped down to basically nothing. Of course nomad units aren't going to fall off trucks by the case like DECAs did.... :lol:
     
  7. Richierich

    Richierich Hall Of Fame

    8,489
    7
    Jan 10, 2008
    And you are missing my Point, My Friend, that Directv should have at least given the CSRs a Notification that the Product was coming out with a Quick Email telling what the product is and can do, how much it costs and how to place the order.

    I would think that Directv has an Email System, wouldn't you!!!

    Extensive Training is a different deal but should have been implemented before the Product's Release and I am sure that a few Senior Managers wouldn't be happy if they knew a lot of CSRs had no clue about what Nomad is or does or can do for the customer along with the fact that they don't know how to place the order.

    That's inexcusable for a large company not to have procedures in place to inform their front line CSRs about a New Product coming out.
     
  8. hdtvfan0001

    hdtvfan0001 Well-Known Member

    32,456
    258
    Jul 28, 2004
    Sorry, but I disagree with the strenght of your points - they don't reflect the real business world.

    Notification and training are two entirely diferent things of course, and cannot be handled the same with a simple e-mail or training video dumped on someone's lap...at least not effectively.

    Being a new product with lots of changes until its released...I suspect that the training materials and other public-facing content were developed much closer to the release date today to avoid constant re-writes.

    As you correctly point out...DirecTV is a big company, so I suspect they would execute training the right way, which takes more effort than described. I'd agree that CSRs should be ready for initiating orders properly by the date of a new product release.

    Circling back to the thread subject...right now...the price is what it is, and has a valid ROI to those who have a regular use for this device. I envision travelers and folks who already embrace video on mobile devices as the primary adopters.
     
  9. RobertE

    RobertE New Member

    8,024
    0
    Jun 9, 2006
    I'll say this for the 2nd time now. They did. With the number of agents in acutall call centers and many, many more working from home, you simply can not get everyone up to speed to the perfection that "internet land" moans about. Just isn't going to happen.

    Also keep in mind, the HARD launch hasn't happend yet either.
     
  10. hdtvfan0001

    hdtvfan0001 Well-Known Member

    32,456
    258
    Jul 28, 2004
    :D DECAs were exponential simpler devices upon their introduction than nomad of course, so the scenario referenced will likely differ as well. ;)

    I suspect that since they require registration and ongoing authentication, they'll be controlled more effectively.
     
  11. hdtvfan0001

    hdtvfan0001 Well-Known Member

    32,456
    258
    Jul 28, 2004
    Thanks for your insights Robert.
     
  12. Richierich

    Richierich Hall Of Fame

    8,489
    7
    Jan 10, 2008
    Thanks Robert again for Your Insightful Post as hopefully Directv will get Up To Speed and have all of their CSRs trained properly to handle this wonderful new product, NOMAD!!!

    I think it will be an exciting new part of my Home Entertainment System in the near future and will be a welcomed part of my extended vacation experience with an assortment of electronic toys tagging along.

    I just got a new replacement Bose Quiet Comfort Q15 Headphones which I guess I can use with this new product.

    I'm sure this New Nomad Product will be a Big Hit with the Business Traveler and others who want to view entertainment on their PCs, Phones, Tablets or whatever mobile device it will support when they are away from their home.
     
  13. swyman18

    swyman18 Legend

    307
    13
    Jan 12, 2009
    I'm actually on the Big Island (island of Hawaii). But thanks anyway!

    I'm going to give them a call and see if they will ship it.
     
  14. swyman18

    swyman18 Legend

    307
    13
    Jan 12, 2009
    Well, I stand corrected on not shipping to Hawaii. Just got off the phone, $165.35 including shipping via FedEx. Might take a bit longer to get here, but we'll see. Cool!
     
  15. hdtvfan0001

    hdtvfan0001 Well-Known Member

    32,456
    258
    Jul 28, 2004
    Congrats and enjoy!
     
  16. cypherx

    cypherx Hall Of Fame

    3,447
    64
    Aug 27, 2010
    PA - Berks...
    Why do they need a $150 box of electronics to do this anyway? Can't they just provide a software application that runs on my PC to do the transcoding? A typical PC has more than $150 worth of electronics in it anyway, and many PC's sit idle wasting all that processing power on nothing (unless you run SETI or Folding).

    DirecTV2PC works on my computer, so we know it can talk to the DVR.
     
  17. RobertE

    RobertE New Member

    8,024
    0
    Jun 9, 2006
    DRM management/control.
     
  18. markrogo

    markrogo Godfather

    300
    1
    Sep 18, 2007
    They could've handled DRM on a PC just fine. It would've been harder to handle transcoding, however, on non-PC devices. Your year-old Android phone is going to play back video fine, it would probably take a day or so to transcode it however -- not good.

    So, yes, it could've been an entirely PC-centric solution, which would've meant a much trickier thing to support and to handle batch processing your PC would've needed to be in regular communication with your DVR and on a lot -- which many people wouldn't want to have. This is simpler, albeit pricier to implement, and exponentially easier to support. It's arguably more secure, but security here is a fake problem. These recordings are worthless anyway and everyone knows that; they DRM them to appease some lawyers and some executives upstream who are truly clueless.

    Please note, I say this with the personal belief that a $49 software package would already have been downloaded to my PC and a $149 doohickey holds no interest for me. I just see why they chose that path and I agree with their decision making here.
     
  19. cypherx

    cypherx Hall Of Fame

    3,447
    64
    Aug 27, 2010
    PA - Berks...
    I used to keep my PC on 24/7, but then when I bought a house I now put my PC to sleep because electric costs for a 4br house is much more than a 1br apartment.

    However if I am transcoding something to DVD or downloading or scheduling maint. Tasks (defrag/AV scan) I will leave it on. If I needed to leave it on to transcode DirecTV programming for my iPad... As little as I would ever need that feature, the electric costs to run the PC all day for a night or two would still be less costly than $150 plus tax.

    DRM works on a PC too. DirecTV2PC works. Serial numbers and strict system requirements can aide in that. ITunes used to lace everything with dreaded DRM. WMA files can also be infected with DRM as well.

    I guess I see that all this device does is transcode and then I think to myself... hey I've done that before taking blue ray and transcoding it to DVD or another small file type. I didn't need a $150 external box either.
     
  20. LameLefty

    LameLefty I used to be a rocket scientist

    12,182
    105
    Sep 28, 2006
    Middle...
    Well, here's the pragmatic kicker: for Directv's digital content, you do. What's more, for a simple, turn-key solution, Nomad is actually pretty elegant. Tell the app what program(s) to transcode and it just happens.
     

Share This Page