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Best price for DirecTV HD DVR

Discussion in 'DIRECTV General Discussion' started by farmdwg, Nov 22, 2009.

  1. AresROC

    AresROC Cool Member

    23
    0
    Sep 28, 2007
    I have gotten pretty much free deals on HD-DVR's or HD receivers.

    This last one I called about their free move & SD-DVR deal. I asked them nicely about I only want the HD-DVR, pondered the receiver selection for a couple of minutes. I ended up paying $100 for HR23-700, $20 S/H + $8 Tax.
    The CSR offered me $10 credit for 12 months or $20 for 6 months, and I took the 6 month deal. I had to extend my contract for another 2 years.

    It DOES depend on how much you pay for your service every month. I pay over $130 a month plus $$$ for the sports channels.
     
  2. ThomasM

    ThomasM RF Engineer

    4,317
    10
    Jul 20, 2007
    Milwaukee, WI
    Or you could use the approach I did today when I called in to see when my commitment date was. After giving it to me (it was correct-1 year from this month) the CSR asked "why do you want to know?". I told her so I would know when I could switch to DISH and get a FREE HD DVR. She was not amused. After digging into my account and discovering that I'd been with DirecTV for 9 years, hadn't added any equipment to my account in a year, and always paid the bill on time, she offered to upgrade me to an HD DVR, Slimline 5 dish, AND an SWM....for $50. A very good deal.

    But I'm kind of wondering what that new DirecTiVo is going to be like. ;)
     
  3. martin63

    martin63 Mentor

    47
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    Dec 17, 2006
    I tried calling again they still said that it was 149.99 for the HD DVR. I have never been late paying the account, been with them over 7yrs, have had the NFL ST and superfan have at least 3 referrals and I still can't get a better price for the DVR. It pisses me off that they can't give me a better deal. When my commitment runs out I will switch providers. I can live without the NFL ST.
     
  4. rudeney

    rudeney Hall Of Fame

    4,266
    1
    May 28, 2007
    There "deals" can be quite unpredictable. I remember when they announced that the price of HD-DVR leases had dropped from $299 to $199, I jumped on it to get a 3rd unit. But when I called, I was told that I didn't qualify for that price. The CSR wouldn't tell my why I didn't qualify. I have always paid my bill on time, been a customer over 10 years, and had a $100+ per month package. I went to retention and after begging, was finally given the $199 price. Many others here were getting the $199 price with no problems at all, and even some were being offered deals of $99. I have no clue why D* does this, but it is very aggravating.
     
  5. mishawaka

    mishawaka AllStar

    98
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    Sep 10, 2007
    most likely due to the people who do nothing but call in and ask for free stuff.
     
  6. HerntDawg

    HerntDawg Legend

    247
    1
    Oct 6, 2008
    Oregon
    I didn't know i could get anything for a discount until i was on the website and saw i was a good customer, got an hd dvr for $99. that was before i started paying attention to this site and others.
     
  7. rudeney

    rudeney Hall Of Fame

    4,266
    1
    May 28, 2007
    If you are suggesting that's why D* wouldn't discount my receiver, then you are incorrect. I have never called D* and asked for any discounts. The only credits I have ever received were to correct billing errors that were D*'s fault. For example, when I disconnected my last UltimateTV unit, I specifically asked the CSR if that would remove the $9.99/mo UTV service fee and I was told yes. It still appeared on my next bill, so when I called, the CSR gave me a $20 credit to offset the erroneous charges.
     
  8. carl6

    carl6 Moderator Staff Member DBSTalk Club

    12,473
    937
    Nov 15, 2005
    Seattle, WA
    I did not interpret that comment as being directed against you (or any specific person), but rather a more general comment that because a lot of people (way too many) do call and try for discounts, DirecTV has tightened the reigns a little on what can be offered. That I think is a true statement in general.
     
  9. JLucPicard

    JLucPicard Hall Of Fame

    3,985
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    Apr 27, 2004
    I have no idea how they actually determine these things, but if you are currently getting up to $30 a month in credits, that could be why they're stuck at $149. Just a thought.
     
  10. rudeney

    rudeney Hall Of Fame

    4,266
    1
    May 28, 2007
    OK, my apologies to mishawaka in case that sounded like I was being aggressive. This just stirs my ill feelings about the way D* prices their receivers. I really believe they need to stop this cloak and dagger discount business and just price things fairly. A good way to do it would be like cell phone companies, with their "new every two" plans, plus $100 discount for long-standing, good paying, high ARPU customers. In those cases, it is very clear what the prices and discounts will be for everyone. With D*, it's a combination of CSR roulette and pure luck.
     
  11. jmhenry5150

    jmhenry5150 Mentor

    34
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    Jun 19, 2007
    I have been with DTV for over 7 yrs...I have 6 TV's...2 of which are HD and I have 2 HD DVRs...

    Well it's time to add a 7th HD in the bedroom and my contract is up...

    With the amount of money that I send them each month and the fact that they are locking me in for a 2 yr commitment with equipment upgrades - they are almost guaranteeing income from me for 24 months...

    I have 0 problems asking for free equipment.
     
  12. gilster23

    gilster23 New Member

    1
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    Dec 9, 2009
    I have yet to be denied one with just shipping and handling. I have 3 myself and I did one for one of my coaches back in October. I made the call for him in my office and before I got off the phone he had one on the way with just shipping and handling.

    You let them know how long you been a customer and make sure they send you to Retention. The Customer service Rep CANNOT offer you the deal, but the Retention rep can.
     
  13. Shades228

    Shades228 DaBears

    6,081
    45
    Mar 18, 2008

    Cell phone providers do the same thing. Most of the time they call me right around a year and offer me the same deal that the 2 year price gets. I know some people with the same company that never get anything. All companies that are based on a MRC are about the same. They have options of discounts and leave it up to the people who take the phone calls. That's where the randomness comes in.

    I managed call centers for 2 different phone providers. They would give guidelines to discounts based on the account. Some people would undershoot them some would over shoot them. I'm sure that any company that's subscriber based has the same type of setup. Then you have to factor in when the executives say to tighten up on credit and then when they say to open the flood gates. This is a never ending cycle until a company finally says enough is enough. That day will never come though. This is a situation created by the companies and has just morphed into something more by consumer demands.
     
  14. drpjr

    drpjr Icon

    763
    5
    Nov 23, 2007
    Sakatomatoes...
    Thats interesting to know. I was always told you had to call in from your home phone to make any equipment requests. I have negotiated many such "deals" for family and friends but always went to their home to make the call.
     
  15. coit

    coit Legend

    190
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    Feb 13, 2007
    I guess I'm not a good enough customer, even though I subscribe to NFLST and Superfan.

    Could only get an add on HD DVR for $50 plus installation. No discount AT ALL for a 2nd one.

    And I haven't asked for one single thing in over 2 years and have been a customer for over 7 years.
     
  16. LameLefty

    LameLefty I used to be a rocket scientist

    12,182
    105
    Sep 28, 2006
    Middle...
    I've been a customer since 1997, have five DVRs, Showtime, HBO, NFL ST and Superfan. A year ago when I added my last HD DVR it was $99.

    Your discount is nothing to sneeze at. :)
     
  17. deuce01

    deuce01 DBSTalk Club Member

    74
    0
    Oct 10, 2006
    For what it's worth, I'm a firm believer in being straight up with the CSR. I just called D and used the "Cancel" phrase to get to retention. When the guy answers and asks for my purpose in calling I tell him that I used "Cancel" because I wanted to talk to retention instead of Tier 1 and have no intentions of cancelling. He laughed and said "well that's good to hear!". I explained that I saw the current new customer promo and wanted to know if I could get it if I renewed for two years. He said I wasn't eligible for the rebate but would see. He said the cost of a new HD-DVR is $160 but would check my account. Then I asked "How many hearts are next to my name?". He goes "uh...um...what do you mean?" and I explained. He asked where I got that info and I told him about DBSTalk. He laughed, said they normally don't give that info out and was suprised I knew about it, then said hang on a minute. He comes back and gives me an HD-DVR for $100 plus a $10/mo. credit for 12 months. Pretty simple and very relaxed. Sorry for the long post but I thought it was worth relaying a good experience.
     
  18. crxrocks

    crxrocks New Member

    6
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    Dec 12, 2003
    I just called and told them we had been receiving comcast ads and was thinking of switching because I could get a HD DVR for free and the monthly cost was about the same. He said he could give me the HD DVR for $99 to which I responded that Comcast would do no upfront cost and no commitment. He then offered to give me the HD DVR and then gave me some other discounts for 6 months.

    I was pretty impressed. Customer for 8 years, don't subscriber to premium channels or extra packages.
     

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