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Best way to reduce bill?

Discussion in 'DIRECTV General Discussion' started by saleen351, Mar 17, 2013.

  1. lparsons21

    lparsons21 Hall Of Fame

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    I know that both D* and E* have something similar in this regard, but the reality is that the customer has no control over when they actually receive the shipped gear. In both cases, D* or E* has chosen a specific shipping agent to handle returns, the customer's obligation should end at the time of drop off at the provider's chosen shipping agent.

    With D* using the worst possible way to have their gear returned, which has little to no tracking capability, it is even worse than E*'s.

    As to the charge for a truck roll. Volatility's claim that $99 (it actually is $95) is too high for this, I would say that is his opinion and not a fact at all. Having run a service organization for many years, rolling a truck with a tech would cost my company more than that even back when I was working and that's 7 years ago.
     
  2. dcandmc

    dcandmc Legend

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    Oh boy. The $10.00 fee for paying a bill through a phone agent is the maximum amount set by DirecTV, not "the government." Individual states ("the government") may or may not have laws that specify how much a business can charge for a service like this. If the law states that the maximum amount that can be charged for this service is less than $10.00, than DirecTV will charge that lesser amount for customers in that particular state. If there is no state law that applies or the law sets a maximum amount that is greater than $10.00, than DirecTV says that it will charge $10.00 for this service.

    It's all right there in black and white in the customer agreement link in your signature.
     
  3. Bill Broderick

    Bill Broderick Icon

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    Can anyone report that they have been charged $10 for paying their bill through a CSR? If not, are we just going to argue over the amount that DirecTV has stated that they may charge up to?

    If we can't find someone who has actually been charged this amount, then who cares this?
     
  4. donalddickerson2005

    donalddickerson2005 Legend

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    The CSR trays to charge me however they always get an override for the amount. So I do get charged but get a credit of it back.
     
  5. Volatility

    Volatility Legend

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    Exactly. We were told 10 up to is the price ceiling set by the govt. You can read more about price ceilings here: http://en.m.wikipedia.org/wiki/Price_ceiling. But then again who cares??
     
  6. dcandmc

    dcandmc Legend

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    I guess that during your DirecTV CSR training when you "spend hours on end even months in training" (see your post # 67 in this thread), they don't teach you how to read and interpret a contract. Because that's clearly not what the DirecTV customer agreement says.

    More Econ 101. Save it for your term paper.

    To the extent that misinformation is being put out, I care. You've backpedaled on most of the other bad gouge you've put out; time to come clean on this one, too.

    I see that you're no longer providing a link to the DirecTV customer agreement in your signature. Should we read anything into this?
     
  7. harsh

    harsh Beware the Attack Basset

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    We are now a club of two.
     
  8. goinsleeper

    goinsleeper Godfather

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    Now you are chiming in with opionated comments. You don't know how his training went or how long he had it. D* charges a "Phone transaction fee" for taking payments or PPV orders over the phone. The contract may say up to $10 but I've never seen or even heard of anyone being charged this. You're pulling the legal portion out of the contract and you're being responded to by Volatility with fact of what and how the charges actually work.
     
  9. dcandmc

    dcandmc Legend

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    There's nothing wrong with opinions. As I said in an earlier post, everybody is entitled to their own opinion, and I have no problem with anyone expressing an opinion- as long as they don't try to pass it off as fact, and are willing to listen to a differing opinion. And I don't know any more about the training that Volatility has received other than what he has told us and I quoted above. I'm "guessing" (not passing off as fact) that he wasn't taught how to read and interpret a contract in that training for several reasons: it doesn't seem like something that would be covered in a DirecTV CSR training session, and he's not exhibiting proficiency in that skill in this thread.

    Volatility is saying (and you are apparently confirming) that the $10 fee for using a phone agent to pay a bill that is listed in the DirecTV customer agreement is a maximum amount set by "the government" for this service. If this is indeed factual, than it shouldn't be too hard to find and cite a reference in support.
     
  10. goinsleeper

    goinsleeper Godfather

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    I feel this part of your comment shouldn't allow you to make an assumption, especially as aggressive as it was, after we have been trying to get back to just the facts.

    Regardless, as I stated above, you can pull the information from the contract then rely on employees to narrow down how it actually works/applies. The contract specifies "up to $10" but you now have two employees that are letting you know it is only $5. We only want you to be more informed. It could say "up to $100" but the only thing that matters is what actually applies.
     
  11. dcandmc

    dcandmc Legend

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    As I've said, I have no experience paying my DirecTV bill through a phone agent. What I've seen in writing, though, in the DirecTV customer agreement, says that DirecTV will charge a $10 fee for this service, unless an applicable law mandates a lesser charge. Is there anything in writing, from DirecTV, that says DirecTV only charges a $5 fee for this service?
     
  12. Volatility

    Volatility Legend

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    Okay, this thread is titled Best Way To Reduce Bill NOT Agent Operator Fees. The topic has been derailed and has well made its point on the initial topic. I have helped moderated a Vbulletin Website Forum before with a little over 60K members (waaaaaaaay more than dbstalk), and I would have closed this thread at this point. Geesh, where the heck are the mods? On vacation?!
     
  13. goinsleeper

    goinsleeper Godfather

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    It specifies "Up to $10" for paying an "outstanding balance". This would include the $5 PTF (phone transaction fee) and up to $5 for the late fee. It does not specify they will, it only says they may, which is merely reserving the right to do so. The PTF is only $5 for ordering a PPV or making a payment through a CSR.
     
  14. goinsleeper

    goinsleeper Godfather

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    Agreed. The point has been made. Let's get back to reducing bills. :)
     
  15. dcandmc

    dcandmc Legend

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    From the DirecTV customer agreement:

    (c) Administrative Fees. To control the basic charges which apply to all customers, we may charge fees that arise in specific circumstances only to those customers responsible for them. The list below is not exclusive, and DIRECTV reserves the right to modify these fees or charge additional fees. In each case, we will charge you the lesser of the fee listed or the maximum amount permitted under applicable law:

    (6) Up to $10.00 Phone Payment Fee, if you elect to pay any outstanding balance over the telephone with an agent. To avoid this fee, you can pay your bill through our Automated Phone System by saying “Pay my bill,” or at directv.com.
     
  16. goinsleeper

    goinsleeper Godfather

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    Thank you for confirming my side of the discussion with that first bolded portion. The second bolded portion refers to what happens if the first bolded portion holds true.

    You can read this for hours if you want, but the PTF from D* is $5. Even if you have a law degree, I'm letting you know that D* does not charge $10 for making a payment with a CSR.

    Let's move on folks.
     
  17. James Long

    James Long Ready for Uplink! Staff Member Super Moderator DBSTalk Club

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    Good advice!

    :backtotop
     
  18. dcandmc

    dcandmc Legend

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    Sounds like what you're saying is if they choose to charge a fee, it will be for the amount listed, unless a lesser mount applies by law.
     
  19. goinsleeper

    goinsleeper Godfather

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    I'll be more than happy to continue talking about how you interpret the contract through PM, but as far as this thread is concerned, let's get back on topic.
     
  20. dcandmc

    dcandmc Legend

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    The second bolded portion refers to what happens if the first bolded portion holds true.

    I think we're on the same page.
     

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