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Beta testing HR23 ...stll? What's going on?

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by johnp37, Mar 16, 2009.

  1. tcusta00

    tcusta00 Active Member

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    You're not going to get kicked out for that comment. It's how you feel. Many others feel otherwise. As was stated earlier, you got a CSR who is trained to know that an HDDVR is an HDDVR. The fact that there are multiple models doesn't mean much to them since, again, they're trained not to know the difference. That's not their job and they have no control over what you're sent anyhow.
     
  2. Stuart Sweet

    Stuart Sweet The Shadow Knows!

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    Actually, as long as you're polite about your opinions, you're free to state them. I disagree with your general assessment, but I do agree that the CSR you spoke to was woefully misinformed.
     
  3. Greg Alsobrook

    Greg Alsobrook Lifetime Achiever

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    :eek2:

    You will be missed Mr. Sweet...

    :lol:
     
  4. Mike Bertelson

    Mike Bertelson 6EQUJ5 WOW! Staff Member Super Moderator DBSTalk Club

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    I don't think she willfully lied.

    I think she heard something about the HR23 and testing without hearing the whole thing and assume it was in testing...something along those lines

    IMHO this is definitely a CSR training problem and not an issue of the CSR just plain making stuff up. :grin:

    My 2¢ FWIW. ;)

    Mike
     
  5. bonscott87

    bonscott87 Cutting Edge: ECHELON '07

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    When I worked on a help desk lo' those many years ago sometimes I'd say just about anything to get people off the phone so I could go to lunch. "Um...yea...the network is....down...yea...down...call back in 15 minutes". Seriously. :)
     
  6. harmil2

    harmil2 Mentor

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    I just left Dish and had Directv installed this past Sunday. The DVR installed was an HR23. My installer, who was excellent, said it was the newest and best (nothing about beta) and by the picture quality I would have to agree. Beat hell out of my old Dish 622 DVR. Much better color saturation and sharpness. I run projector on a 108" screen so this is really an obvious improvement. Can't say how it compares to earlier D dvrs.

    The installer said he hasn't seen too many yet and I was lucky as he thinks they are great and loves working with them. Only glitch I have noticed is my Denon av receiver says it is being feed only stereo even after I turned on the dolby digital 5.1 on the HR23. As I am new to Directv, does anyone know what this is about or refer me to the proper thread?
     
  7. roadrunner1782

    roadrunner1782 Icon

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    harmil2 the reason your av rec isn't doing dolby digital 5.1 is because not everything you're watching is dd 5.1 Back to the topic now, the only place I've ever seen with HR23's for sale (lease) has been on ebay. I would also take that with a grain of salt because it's ebay! I myself am very curious as to why no one has the HR23 available yet as it seems it's been around long enough someone ought to have it by now. Seems like by the time they hit retail D* will have another model out and everyone wil be wanting it instead! :D
     
  8. CCarncross

    CCarncross Hall Of Fame

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    How is the HR connected to your Denon, and what channels have you been watching? Some of your locals may be DD2.0 only, so they should show up as DPLii etc...depending on the age of your Denon.
     
  9. Mike Bertelson

    Mike Bertelson 6EQUJ5 WOW! Staff Member Super Moderator DBSTalk Club

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    It could be that they're still running through a supply of HR22s and as those start to dwindle the HR23s will start to move into the market.

    I have no idea if this is true but it is plausible. :grin:

    Mike
     
  10. Stuart Sweet

    Stuart Sweet The Shadow Knows!

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    Actually the HR23 is not a replacement for the HR22. Both the HR22 and the HR23 are replacements for the HR21. So they are not waiting for HR22s to be gone.
     
  11. Mike Bertelson

    Mike Bertelson 6EQUJ5 WOW! Staff Member Super Moderator DBSTalk Club

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    Ok, I'll buy that. ;)

    Mike
     
  12. Steve

    Steve Well-Known Member

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    I never understood the reason for an HR22. It's just an HR21 with a larger drive, right? At least the HR23 has the built-in BBC's. /steve
     
  13. LameLefty

    LameLefty I used to be a rocket scientist

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    They're NOT "built in BBCs" :p

    They are wideband tuners. There's no frequency-shifting going on, as there is with the BBC.

    The reason for the HR22 is actually pretty simple: with more and more installs being done with SWM tech, the more expensive wideband tuners of the HR23 just don't matter in a lot of cases.
     
  14. Steve

    Steve Well-Known Member

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    OK, but still, why the HR22? Why not just ship HR21's with 500 GB drives? /steve
     
  15. harsh

    harsh Beware the Attack Basset

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    Why bother having two?

    You have to wonder how they deal with informing the CSRs and the customers that they don't need BBCs hooked up to the HR23. In the online manual (covering R22 and HR2x), they chose to leave out any discussion of the BBCs.

    While it is regrettable that the CSRs go off script and make absurd statements, I have to wonder how much of it comes from bonscott87's suggested burning desire to get off the phone versus a debilitating information vacuum.
     
  16. harsh

    harsh Beware the Attack Basset

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    Will the HR23 work correctly with BBCs? If not, that may be why there is a demand for the HR22 among the "give me diplexing or give me death" crowd.
     
  17. Stuart Sweet

    Stuart Sweet The Shadow Knows!

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    If I recall correctly hooking up the BBC will give you a warning error.

    Why have two? The vast, vast majority of people get installation by a technician so it should make no difference provided they are smart enough to use BBCs when necessary. The HR23-700 is simply the current DVR made by Pace; Audiovox's current one is the HR22-100 and Samsung brings us the HR22-200. Once properly installed (again, generally by a technician) they are all functionally identical. I would wager than 75% or more of the DVR users neither know or care about the specific model of their DVRs.
     
  18. LameLefty

    LameLefty I used to be a rocket scientist

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    Basically, aside from manufacturer's differences that's pretty much what the HR22 is . . . a 500gb version of the HR21.
     
  19. bhelton71

    bhelton71 Cutting Edge: ECHELON '09

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    You know that suspiciously sounds like an April Fools setup ...
     
  20. Mike Bertelson

    Mike Bertelson 6EQUJ5 WOW! Staff Member Super Moderator DBSTalk Club

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    I think Steve has a point.

    Why the change in nomenclature?

    It would seem that someone thinks the difference in drive capacity is large enough to change the model number?

    Not sure I would but who am I to say? :grin:

    It could be marketing. I have a hard time figuring out what those guys do. My van’s not Tan it’s Sanddrift Metallic :shrug:

    Mike
     

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