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Beware when you cancel!

Discussion in 'DIRECTV General Discussion' started by JBernardK, Dec 4, 2007.

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  1. DanER40

    DanER40 Legend

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    Oct 25, 2007
    If this really happened that is pretty bad, but nothing like when I tried to cancel AOL.
     
  2. newsposter

    newsposter Hall Of Fame

    1,429
    1
    Nov 12, 2003
    i've found the secret to canceling some services. They give the excuse 'due to security concerns' we can't cancel you over email....which is total bull because virtually any service you get (except things like electricity) couldn't really be harmful to you if you canceled it. I'd say that there is more chance for fraud in signup, not in cancellation. After all, you are going to stop being billed for the service! duh.

    So when my trial was over I emailed to cancel and the company emailed that i needed to call and cancel, I said fine, I will do that later on from home but i wanted to be sure that the call, like mine to aol years ago, wasn't just to try to keep me as a customer because I know for sure i want to cancel. Also I asked them why they let you sign up via internet but not cancel (for above mentioned reasons).

    10 min. later I got an email confirming my cancellation. it was that ez.
     
  3. rjf

    rjf Legend

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    Mar 9, 2007
    ok, i'll bite, since i just posted about my Dish Network hell earlier this morning. check out my cancelation post which was just one of many reasons why Dish Network Sucks

    Link: Dish Network Sucks
     
  4. JeffBowser

    JeffBowser blah blah blah

    2,549
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    Dec 21, 2006
    Just read it - they actually ridiculed you on the phone ? Jeez, that's a new low for any company.

     
  5. rjf

    rjf Legend

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    Mar 9, 2007
    i guess by then they didn't care since i was leaving. still unprofessional though since i was trying to return their equipment
     
  6. midnight75

    midnight75 Legend

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    Jun 25, 2004
    I guess I was one of the lucky ones. One email is all it took for me. Of course, it's also been 11 years since I've had AOL. Maybe they're more of a pain now to get rid of.


    That would have to be one strong router!
     
  7. pouterson

    pouterson Mentor

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    Jul 28, 2007

    One of the ways to get support is to pay your bill with your Visa or Master Card. If you cancel and can't get thru to them, send them something in writing. Make sure you keep copies of any letters or documents you sent to the company as proof that you cancelled. You can dispute any charge with the credit card company should an additional charge be added to your account. Disputing the bill will force the company to either call you or cancel your account. Either way, if you are in the right, you will be protected against unfair charges. One other thing to note, it ends up costing the billing company money on disputed charges as Master Card and Visa will charge them a fee for the dispute. So, it's to their benefit to resolve the issue quickly.
     
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