I have had DTV since October 2010. I signed up with Choice Ultimate and had HD Free for Life. In February 2012, I lowered my service to Choice Extra trying to save money. I noticed on last months bill my HD free for life was gone. I called and they said that I still qualified but for some reason were unable to add back to my account. The rep said he was opening a case and someone would call me back. No return call. Today I called back in and said cancel service at the prompts. I got a rep and was told they are unable to give me free HD for life back and there is nothing they can do since I am on Ultimate. I explained to them that it would have been nice for the rep to tell me that when they recommended Xtra. I would never had changed since the cost would have been the same (ultimate w/ free hd vs Xtra and no free hd). She said she understood but there was nothing she could do. I asked for a supervisor and she said there was nothing they could do either. What should I do? Switch to Dish? Switch to local cable company(Cox)? I would have my roommate sign up for new DTV service in his name, but I have 8 total receivers (2 HR24 and 6 H24), so the cost to get that many receivers again would put the cost way up upfront. Thanks for all your help.