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Blockbuster opinions

Discussion in 'General DISH™ Discussion' started by tcatdbs, Apr 13, 2012.

  1. 356B

    356B Icon

    908
    1
    Oct 11, 2008
    Northern...
    +1, "Slow deliveries", now no deliveries...since it's free I should not complain...I suppose, but it is frustrating.
     
  2. sregener

    sregener Godfather

    630
    26
    Apr 17, 2012
    Nevermind. Answered my own question.
     
  3. tcatdbs

    tcatdbs Icon

    619
    4
    Jul 10, 2008
    Yeah, BB is getting worse! I mailed a DVD back on 5/4, and nothing has been mailed back. It doesn't show as "out" in my queue, nor received in history. I sent an email to BB and got this response (they were quick at responding):

    It appears that the title "The Help (2011)" was received successfully at USPS and it is currently on its way to our distribution center. Once our distribution center receives it, an email confirmation will be sent regarding its return. There are some instances that you will not receive an email confirmation that we have received your return, as we know that occasionally things may get lost in transit, however, this will not adversely affect your account. Once your rentals are checked in, we generally ship your next selection within 1-2 business days.

    They've been good up to this one, usually equal to or 1 day behind NF. So far all good disks, but I don't use Blueray. But I may start once my p60st50 gets here!
     
  4. 356B

    356B Icon

    908
    1
    Oct 11, 2008
    Northern...
    11 days after I mailed to them, they have sent to me. By the time I get it will have been two weeks turn around time. I live in Nor Cal, the Dist. Center is in Sacramento Ca.....a two day USPS normally. My queue list are not just released movies.
     
  5. BqWUDUDj

    BqWUDUDj Mentor

    93
    4
    Feb 26, 2007
    Think of the service as a "Disc of the month" club. :)
     
  6. olds403

    olds403 Godfather

    344
    1
    Nov 20, 2007
    I am reminded of the saying "You get what you pay for." We aren't paying anything extra so we shouldn't be surprised that we aren't receiving much.
     
  7. BqWUDUDj

    BqWUDUDj Mentor

    93
    4
    Feb 26, 2007
    I think we pay $10/month for this but it's entangled with some TV channel package, so it's hard to say. Not everyone gets the blockbuster 1-disc offer. It is bundled with something to make the package attractive.
     
  8. david_jr

    david_jr Godfather

    555
    8
    Dec 10, 2006
    I am very satisfied with the 1 at a time service. We are serviced by the Worcester, MA hub and turnaround is usually 3 days. I get mostly top 100 choices, nothing new release usually.
     
  9. RASCAL01

    RASCAL01 Godfather

    298
    1
    Aug 1, 2006
    I am serviced by the same hub, mail them back on Monday receive new one on Wednesday. Never had a problem receiving one or being late. Also get new releases.:D
     
  10. olds403

    olds403 Godfather

    344
    1
    Nov 20, 2007
    Glad you guys in Mass. are getting good service, I am having minimum 5 day turnaround, usually closer to a week.
     
  11. tcatdbs

    tcatdbs Icon

    619
    4
    Jul 10, 2008
    My first cracked disk... have had Netflix for 6 months, BB for 2 months... my 1st cracked disk is NETFLIX. BB is getting VERY slow, so far 8 days, and just got shipment notification yesterday, hopefully see a disk Monday. Dropping NF (once they send a replacement), just having a hard time filling up 2 Queues, happy enough with BB.
     
  12. ehb224

    ehb224 Legend

    105
    0
    Apr 3, 2008
    Newest wrinkle. I have now done two 'in store exchanges" of my mail discs. I returned the disks but the returns have not shown up in my queue. First time it happened I called the store two days later (when I happened to check my queue) and they said it was not checked in properly (new employee) but they remembered me returning it and they corrected it and the return then showed up a few minutes later. This last time I returned the disc yesterday (just about 24 hours ago) and it is still showing "out" in my queue. I called the store and, once again, she remembered me returning it and checked the computer and it showed as returned. She said to give it another hour or two and if it was still showing out to call back and she would call the mail service to report the "glitch".

    Once again I say "WTF?!?!?!"

    This is NOT good customer service!
     
  13. ehb224

    ehb224 Legend

    105
    0
    Apr 3, 2008
    I called the customer support number on the Blockbuster@home Dish website and talked to a CSR, He had not clue as to what was going on and just kept trying to sell me up to a two disc @home service. I asked why would I want that when one disk at a timewas not working right! He then asked if my reciever was connected to the internet and I told him that both of them were so he asked why I just didn't download. I told him my ISP (AT&t) has data caps and so does the other broadband provider in my area (Comcast). He said he never heard of such a thing (from his accent he sounded like he was in Eastern Europe). He then asked if Time Warner was in my area (WTF!?). I told him no. We used to have Time Warner but when they left and Comcast took over it was when I switched to Dish and have been with Dish ever since. (Have been with Comcast in the past in another town and was VERY unhappy with the bad customer service and terrible cable.) Why in the world would a Dish CSR ask me about a competing cable company?:nono2::nono2::nono2:

    Bottom line, he was NO use at all about my questions or problems with Blockbuster@home.:nono::nono:
     
  14. BqWUDUDj

    BqWUDUDj Mentor

    93
    4
    Feb 26, 2007
    This is from http://www.dbstalk.com/showthread.php?t=200769

    I was able to break out of a loop when Dish/Blockbuster was sending me broken discs again and again by calling this number. Just hit the buttons until you get to an operator and tell them you are a Dish customer. -- when I called, the Dish service was not listed in the phone system, but customer support was aware of the program.
     
  15. Kevin Brown

    Kevin Brown Godfather

    398
    0
    Sep 4, 2005
    A while ago, I asked a BB person about this. They said that in the past, you could keep exchanging discs at the physical store. But then they changed it. You can now only exchange one mailed disc for one store disc. Another "positive" development in the program !! :lol:
     
  16. DoyleS

    DoyleS Icon

    1,025
    4
    Oct 21, 2002
    El Dorado...
    We no longer have any local stores so it is kind of a moot point with me. I drop a disk in the mail at the post office on a Monday. They receive the disk and acknowledge with an email saying it is received on Tuesday. They send an email saying they are shipping the next disk on Thursday. I receive that disk possibly on Friday but most of the time on Saturday. Pretty much figures out to 1 disk a week or 4 per month. Clearly not as fast as Netflix but it works.
     
  17. fudpucker

    fudpucker Godfather

    1,072
    54
    Jul 23, 2007
    NW Iowa
    We stopped our Netflix DVD service as we were using it almost exclusively for streaming. And we really enjoy the streaming service - a ton of movies and older TV shows and also shows that were popular in the UK.

    In addition, I use Netflix on my iPhone quite a bit while in airports.

    In contrast, BB feels clunky and pretty much not worth it from a streaming point of view.
     

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