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Bottom line on self-installed 622

Discussion in 'ViP612/622/722/722K DVR Support Forum' started by EyeInTheSky, Feb 23, 2006.

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  1. EyeInTheSky

    EyeInTheSky New Member

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    Feb 22, 2006
    It seems most people are getting theirs installed by someone else. I have always installed my own equipment, and plan on doing the 622, which I bought outright from a dealer (still on a waiting list).

    What is the bottom line when calling to activate besides calling tech support for HD? Will the CSR accept a self installed 622, and activate it?

    I currently have a leased 811, with a Dish 500 pointing to 110 and 119, and a Dish 300 pointing to 145 (to be moved to 129 as needed).

    I would welcome any advice.

    Thanks
     
  2. leemathre

    leemathre Legend

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    Sep 25, 2003
    I installed my own and had no problem getting it activated. The entire process took less that an hour. I did, however, already have all of my antennae and switches in place and just had to connect the separator to the line and the 622.
     
  3. Boomer27

    Boomer27 Cool Member

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    Feb 1, 2006
    I installed my own and was told by Dish that I had to have it done by one of their installers . I reinstalled it before the tech showed up and he blessed it and called Dish to activate. I think if you get the right person on the phone they'll do it. Good luck..
     
  4. zer0cool

    zer0cool Godfather

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    Nov 23, 2004
    I asked about this, and was told they would activate it no problem, but to do so, they have to close the work order, thereby cancelling the installer visit. In my case, that means they won't bring (or send) the 311 receiver for my spare bedroom. (I actually have a 311 in there now, but I will have to return it because my current account is with SBC, and mt new account is just Dish). Seems dumb to rip out a receiver and replace it with an identical model just because they can't reconcile the two account numbers.
     
  5. Bill R

    Bill R Hall Of Fame

    2,498
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    Dec 20, 2002
    I installed my own and did not have any problems getting it activated. I choose HD receiver from the DISH menu option and the CSR I got was very knowledgable. She even noticed that I had Sky Angel on my account and she said "I see you have a dish for 61.5. You can get all our HD channels from that satellite". I told her I wanted to remove my DishPlayer 7100 from the account and she did that first before she activated my ViP622. She kept me informed every step of the way. The whole experience was the way things are suppose to go. It sure looks like DISH is doing a much better job of training their CSRs on the new equipment. I remember what a fit I had getting my 721 activated several years ago. It took three calls to get everything working properly. Before I got off the phone on my ViP622 activation she checked to make sure I had all my channels and that everything was working properly.
     
  6. rmrm

    rmrm New Member

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    Feb 7, 2006
    There is a activation HOTLINE number. My installer told me. Am I allowed to post in here??:eek2:
     
  7. James Long

    James Long Ready for Uplink! Staff Member Super Moderator DBSTalk Club

    44,862
    860
    Apr 17, 2003
    Michiana
    Please call the number on your screen when you get to the activation point.
    Make SURE you tell them that you are activating a HD receiver ... they will get you to the right place.
     
  8. TOAST

    TOAST Mentor

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    Feb 8, 2006
    I need to finsh my install, as the installer did not bring the right lbn. Also left me with a mess of lines just cut and all his trash. as far as activating that was the easy part, I only have my 110-119 now(no 61.5 cause no lnb for 2ed dish) but 622 working fine but missing HD, Dish UPS out new lnb for me to install and is sending tech (not same installer) to ck all.
     
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