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Brand New HR44 Internet Connection Problem

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by shendley, Jul 16, 2013.

  1. The Merg

    The Merg 1*

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    I don't think it will work right with an external deca hooked up to the HR44. Remove it and hook the sat coax directly to the hr44 which has deca built into it. The Hr44 has wireless lan built in also, and it will guide you during network setup to link to your wireless router (it you have one). I don't think that waiting 24 hours will help this problem.


    It will work with a CCK attached to it, but the CCK is not needed and can be excluded.


    - Merg

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  2. acostapimps

    acostapimps Hall Of Famer

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    I have Ethernet connected to HR44 and I also can't watch On-Demand programs, but whole home and everything else works fine.
    It also have the same message as the OP, although it seems fine via the system test as I get the usual no phone line message, It works fine on the HR24


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  3. Laxguy

    Laxguy Honi Soit Qui Mal Y Pense.

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    Are we talking streaming here? Can you download?
     
  4. acostapimps

    acostapimps Hall Of Famer

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    Both
     
  5. ticmxman

    ticmxman Legend

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    Just took a look at my recently installed HR44 and I have the CCK attached. It appears to be installed properly- CCK-coax to SWM16, Ethernet to CCK. My system seems to be working fine other than a few freeze ups while fast forwarding or rewinding that are cured by rewinding a touch. And a failure on one occasion of being able to access a recording on a DVR on the whole home system, cured by rebooting that DVR.
    Questions:
    1. So is there any significant benefit in removing the CCK? I'm guessing it is as simple as removing and plugging the Ethernet cable into the HR44.
    2. Any menu setup adjustments required?
    3. Do I need to remove the coax line that was connected to the CCK from the 4 way splitter that connects to the swim16 and install a terminator?
    4. How is the whole home system now connected? Is it thru the coax line connected to the HR44? This coax line is connected to a 4 way splitter that is connected to the swim 16.
     
  6. The Merg

    The Merg 1*

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    Just took a look at my recently installed HR44 and I have the CCK attached. It appears to be installed properly- CCK-coax to SWM16, Ethernet to CCK. My system seems to be working fine other than a few freeze ups while fast forwarding or rewinding that are cured by rewinding a touch. And a failure on one occasion of being able to access a recording on a DVR on the whole home system, cured by rebooting that DVR.
    Questions:
    1. So is there any significant benefit in removing the CCK? I'm guessing it is as simple as removing and plugging the Ethernet cable into the HR44.
    2. Any menu setup adjustments required?
    3. Do I need to remove the coax line that was connected to the CCK from the 4 way splitter that connects to the swim16 and install a terminator?
    4. How is the whole home system now connected? Is it thru the coax line connected to the HR44? This coax line is connected to a 4 way splitter that is connected to the swim 16.


    1. One less device that you have to have plugged in. One less device that can be the cause of failure in your system. Personally, I'd remove it if you can easily plug an Ethernet cable into the HR44. The CCK is a good device if you can't run Ethernet to the Genie and you have another coax run that is near an Ethernet run.

    2. Nothing needed.

    3. That would be best. Anytime you have a coax run from a splitter and it does not go to anything, it should be terminated. Plus, it is always best to terminate the run at the splitter, if possible.

    4. The Whole Home network is over your coax network. The CCK is just a way to bridge the coax network to your home network so that you can access the Internet, use the DirecTV app for iPad, use a GenieGo device, etc. The HR44 is able to create that bridge itself so the CCK is not needed.


    - Merg

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  7. ticmxman

    ticmxman Legend

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    Thanks Merg, just what I assumed but did not know for sure. This forum and members like you is soooo helpfull!
     
  8. peds48

    peds48 Genius. DBSTalk Club

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    VOD was having issues yesterday as well as GenieGo activations and DirecTV everywhere
     
  9. peds48

    peds48 Genius. DBSTalk Club

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    Perhaps because the receiver is "busy"downloading all of the other "required stuff"
     
  10. peds48

    peds48 Genius. DBSTalk Club

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    Or a Broadband DECA which will accomplish the same results.
     
  11. peds48

    peds48 Genius. DBSTalk Club

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    Not sure they "seem" to think is required, but more like it pays more to them. So I see no problem letting the tech install the DECA BB and remove it afterwards
     
  12. Laxguy

    Laxguy Honi Soit Qui Mal Y Pense.

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    Yes, same connection, but many prefer to have fewer items drawing power, neater install, etc., so my recommendation was called "better" for those reasons.

    Best is to let the CCK be installed, then switch out to ethernet direct into the Genie where easily done. CCK then is a back up in the spare parts box. (Has to be deactivated if using the Genie ethernet in.)
     
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  13. shendley

    shendley Hall Of Fame

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    What I'm seeing appears to be some kind of intermittent disconnect problem. The show I was downloading yesterday eventually downloaded successfully. But occasionally I get the message saying something like, 'Unable to access. Will try again later.' This happened again today as I started downloading a show. But I just checked and we're up to 56% downloaded now.

     
  14. peds48

    peds48 Genius. DBSTalk Club

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    What needs to be deactivated?
     
  15. Laxguy

    Laxguy Honi Soit Qui Mal Y Pense.

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    The CCK and ethernet into a Genie don't like each other, and will cause problems.
     
  16. The Merg

    The Merg 1*

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    Not sure I'm following that. You can use the CCK or Ethernet to the Genie, but not both. I had a CCK until I removed it for a direct Ethernet connection. I had no issues.

    - Merg
     
  17. Laxguy

    Laxguy Honi Soit Qui Mal Y Pense.

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    One cannot have ethernet into Genie and a CCK installed elsewhere at the same time without conflict.
     
  18. The Merg

    The Merg 1*

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    Okay. That's what I thought you meant.

    - Merg
     
  19. peds48

    peds48 Genius. DBSTalk Club

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    He used "AND" which makes both at the same time
     
  20. The Merg

    The Merg 1*

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    I see that now.

    - Merg
     

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