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Broken TV , Protection plan questions?? Anyone use this before?

Discussion in 'DIRECTV General Discussion' started by leastbay, Aug 24, 2013.

  1. leastbay

    leastbay New Member

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    Aug 24, 2013
    Just filed a claim because my Samsung plasma is getting thin vertical lines on the screen. A technician is supposed to call me soon. Directv told me there is a possibility they would have to take the TV but there is no time table for how long they could keep it for. Anyone have experience in this situation? I would hate to be without my TV for a few weeks or so while they fix it.

    Thanks
     
  2. gov

    gov Legend

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    Jan 11, 2013
    Egad!

    You may have to drag the old RCA XL100 up from the basement!


    The HORROR! The HORROR!


    (I can joke about this, a few years back our HItachi 50" LCD RPTV was in the shop for a month and I connected a 19" CRT to get by. It was REALLY horrible)
     
  3. leastbay

    leastbay New Member

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    Aug 24, 2013
    If football season wasnt starting I could care less
     
  4. fluffybear

    fluffybear Hall Of Fame DBSTalk Club

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    Jun 19, 2004
    Peachtree...
    I called a protection plan repair on a macbook Air earlier this year and it took almost a month before they got back to me and agreed to replace it and another month before I finally got it.

    My experience though with a 65 inch HDTV (warranty through Sony) is that a repair person will come out to your home and determine the problem and give the warranty company a price and they will either decide to fix it on site once the parts arrive or replace it.
     
  5. leastbay

    leastbay New Member

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    Aug 24, 2013
    How do they replace it? Do they mail you a TV or will I have to setup another appointment for the repair guy to bring one? For some reason the repair place they referred me to is 70 miles away
     
  6. fluffybear

    fluffybear Hall Of Fame DBSTalk Club

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    Jun 19, 2004
    Peachtree...
    In the case of my TV, The warranty company contacted me and offered me a couple of choices in models and about a week later, I received a call from the supplier informing me the TV was being shipped by truck (at the time we were living in Minnesota yet the TV came from Oregon) and when I should expect to see it.

    I do know someone else who had their TV replaced under a similar plan and were offered a check for the "price paid" and told to get something new locally. This is a nice option if you happen to keep paperwork and can actually prove what you paid for the unit..
     
  7. Jacob Braun

    Jacob Braun King of Awesome

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    Oct 5, 2011
    Tulsa, OK
    When mine was replaced (it was a 32") I was given a choice of a single model or the option to take the check. I took the check, and purchased a 39" one so they'll be forced to do in home service on it.
     
  8. leastbay

    leastbay New Member

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    Aug 24, 2013
    did they give you enough for the 39"? I know TV prices drop just trying to figure out how they will value it. They are replacing it Im waiting on an email with an option they said 2-3 days
     
  9. The Merg

    The Merg 1*

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    Northern VA
    Keep us updated.

    - Merg
     
  10. Jacob Braun

    Jacob Braun King of Awesome

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    Oct 5, 2011
    Tulsa, OK
    I think they gave me $204 for the 32" and I had to pay the difference for the 39"

    I got the 39" stupidly cheap, though (like $280) because it was an open box item from Best Buy that was also on sale that week. I haven't seen it for anything less than $400 since then.

    I'm quite happy!
     
  11. leastbay

    leastbay New Member

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    Aug 24, 2013
    still havent heard anything back about the value of my tv they said 2-3 days im pretty sure
     
  12. Rich

    Rich DBSTalk Club DBSTalk Club

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    Piscataway, NJ
    How old is your Sammy?

    Rich
     
  13. leastbay

    leastbay New Member

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    Aug 24, 2013
    2 years, and I dont even use it every day. Im thinking of getting a 240hz Vizio LED. Doubt the picture will be as good.
     
  14. Rich

    Rich DBSTalk Club DBSTalk Club

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    Piscataway, NJ
    If you bought it with a major credit card, it might still be under warranty. I know Amex extends the warranty on a TV by a year. If you've had it for more than 2 years it won't work. Any chance you're slightly less than 2 years into the ownership of that Sammy? You will see a difference in the PQ between the plasma and the Vizio LCD.

    Rich
     
  15. leastbay

    leastbay New Member

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    Aug 24, 2013
    yeah, youre right. its just over 2 years. Ill have to see what they give me for it first I guess and then decide on something new.
     
  16. Rich

    Rich DBSTalk Club DBSTalk Club

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    Piscataway, NJ
    Ahh, that's too bad. I think a lot of folks ignore the extended manufacturer's warranties provided by the credit card companies. Oh well...

    Rich
     
  17. leastbay

    leastbay New Member

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    Aug 24, 2013
    The warranty company emailed me today with 2 choices. I was pretty surprised that both TVs cost more than my 50" plasma did 2 years ago. Im thinking of going with the samsung.

    • [SIZE=10pt]55" Samsung LED / Model #UN55F6350A [/SIZE]
    • [SIZE=10pt]55" LG LED / Model #55GA6450[/SIZE]
     

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