To reproduce. Watch a recorded program. Set the format to "gray bars". press Menu - 2 - 1 (Caller ID History) Select "Done" If you are in gray bars mode, the screen will start off black and then fill in gray. If you are not in gray bars mode, you will just get a black screen. In both cases, the "pause" progress bar is also there as it should be, just the paused video is missing. It appears that this happens if you go into any Menu option that takes over the full screen.