I spent approximately 12 hours on Saturday 1/17/04 installing and trying to get my new DVR 921 to work as advertised. The software download took 50 minutes and was successful. Writing this as objectively as possible a day later, it was and still is a very frustrating and exasperating experience. I am coming from a knowledge level as a long time owner of a bullet proof HD 6000/OTA HD Dish Network unit and the installation of HD 6000 based systems for two friends. DVD-921 System Info Screen Software VSN: L142HECD-N Flash VSN: F051 Boot VSN: 120B Card REV: DNASP103 Rev300 I’m not sure if these are bugs, if not, the operation is very disconcerting 1. OTA: (This may be the OTA bug mentioned in this forum, but not sure) I was able to scan the analog channels with no problem. Digital was an entirely different story. Auto scan, forget it, nothing! After multiple tries I was able to get 5 of the 6 channels locked and stored. I was even able to view them. Then 3 of the 5 disappeared from the guide. The ones that were left could not be viewed. I hooked up HD 6000 and all 6 were there. From that point on, nothing but frustration. I did manage to get one of the channels to show up and lock at a110 signal but when I went to view it, the message said channel couldn’t be found. I performed a soft reboot, smart card reboot, unplugged the 921, to no avail. At present I have no OTA digital channels. Tech support (called 4 times on different issues) were very friendly, but not very helpful regarding my issues. 2. “Favorites”: The favorites “Edit Name” didn’t always take. The guide would show the selected channels but would still be “List1”, “List 2”. I found if I selected the channels first got out, viewed the guide and then went back in and edited the name, it would take. Also, I set up 3 favorite lists and in all cases the OTA analog channels (and digital when I had them) are showing up in each edited lists when viewed in the guide. These don’t show up when setting up the “Favorites” list so they can’t be de-selected and excluded. 3. Lock up and loss of “Menu”: This happened three times. While setting up the favorites and then selecting “Done” the 921 locks up and the only way I could exit the “Favorites” area was to push “Guide” at which time the “Menu” was totally inaccessible. The only way to get it back was to do a Soft Reboot by holding the Power Button for 5 seconds. I tried to recreate this and couldn’t, it was an intermittent thing. 4. Display selection: This may not be a bug, but it’s very frustrating, never the less. With the HD 6000, I select “HD Setup”, set 3X4#1 and 1080i and my JVC G-11 Projector (what I use to view HD) automatically syncs properly and gives a correct aspect ratio image. Going back to my older 32” Toshiba direct view all is well. With the 921 it appears that the “Display Setup” has to be adjusted each time I switch from SD to HD. On an HD channel (using projector) if I leave the Display at 3X4#1, the picture is squeezed and I have to set it to 16X9 in the “Display Setup” to get the aspect ratio to look correct. If the projector is viewing a non HD Channel the display defaults to 480P. When I return to the SD TV the picture is squeezed from the side and I have to go back to the “Display Setup” and change the aspect ratio from 16X9 to 3X4#1. This is selecting ether/or not both SD and HD. The HD 6000 was a lot more user friendly in this area. 5. Things that work: I did try timed HD recording of HD, PIP (although this is useless quality wise, only being available in the SD mode and not being able to use it with OTA channels), Pause live program and returning. HD picture quality and up-converted picture quality is on a par with the HD 6000. 6. Is there any way to purge the most recent software and reinstall it? Factory defaults doesn’t do it, I tried. Respectfully, Don Anderson P.S. I saw the White Pixel Bug report after submitting the above report. I am using the Component outputs and have the same white pixel in the upper left corner of my JCV projector. Thought a pixel had gone bad in the projector. That's a relief.