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Business is business, but really?

Discussion in 'DIRECTV General Discussion' started by eblong, Jun 14, 2013.

  1. damondlt

    damondlt New Member

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    Directv doesn't give free stuff, They wouldn't take anything out of their pocket to please you. If Directv couldn't afford it based on your credit and account status they wouldn't give it!
    Also after I made 50 car payments on time every month my Credit score would reflect that, and more then likely I could get my next car with 0% intrest. Directv doesn't do crap for your credit or anything to better your situation in the long run. They only report bad credit ratings and put themselves into positions like this because of incompetent CSR's. And by the way my car loan company does let you choose to waive 5 payments without penalty , Whether you choose to is up to you!Also my rate doesn't go up every year either.
     
  2. Dude111

    Dude111 An Awesome Dude

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    Yes it wasnt the customers fault they lost the equiptment!!
     
  3. damondlt

    damondlt New Member

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    Newfoundland...
    No now don't get me wrong. I don't think Directv should be SOL.
    But they should understand that insurance takes time, and they shouldn't burden the customer over this.
    Why piss off your customer? Don't you want him back?
     
  4. goinsleeper

    goinsleeper Godfather

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    PP is meant for faulty equipment, not destroyed equipment. It does offer accidental handling such as spilling a glass of water on a receiver. It doesn't, however, cover all 4 receivers in your house having water spilled on them at the same time. It needs to be truly accidental.
     
  5. goinsleeper

    goinsleeper Godfather

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    It wasn't D*'s fault either. How are you deciding who should pay for it?
     
  6. goinsleeper

    goinsleeper Godfather

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    Yeah, they definitely do this on a daily basis.
     
  7. damondlt

    damondlt New Member

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    No! You pay for it! If not you the Next guy does, and that's not Free!
     
  8. Volatility

    Volatility Legend

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    I sorta see what you are saying as their is no such thing as a free lunch. Like if a person gets a free reciever upgrade then when they deactivate that reciever and send it back, it may go to someone whom has to pay for the leased upgrade to recieve it. Like person A gets a HD DVR free then down the road cancels their service and has to send back the HD DVR. Person B wants to order a leased HD DVR but has to pay 199.00 for it and gets the reciever person A had had. So A got that same box for free B had to pay for. That is a valid point but I do not really agree with it as the first person didn't have to pay for it which means it was free for them.
     
  9. Laxguy

    Laxguy Honi Soit Qui Mal Y Pense.

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    Winters,...
    Not as I read it; there's a condition that they continue service.
     
  10. Volatility

    Volatility Legend

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    Yes, and I think they misread it too as it reads:
    • Account cancellation - If service cannot be restored at the customer's home due to the damage from the storm, DIRECTV will cancel the account, and waive any fees associated with the inability to return equipment, along with any remaining agreement on the account.
    So if your reciever was damaged during a storm causing you to have to cancel the services, lets say financial reasons from this life event, they state they will waive fees associated with the reciever if you are NOT ABLE to return the reciever. If the reciever is damaged and you are able to return it then the nrf is going to be valid.
     
  11. goinsleeper

    goinsleeper Godfather

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    Then they do give stuff for free. Free upgrades are given all the time. This is mentioned all over the forum. Everyone will pay for something, but that doesn't mean things aren't given for free.
     
  12. trh

    trh This Space for Sale

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    It also wasn't the customer's fault that their house burned down, but I don't see anyone saying the banks should erase all outstanding mortgage payments.

    It seems that DirecTV is being very generous in their disaster policies, but because of a CSR who provided the wrong information, the PR is pretty negative at this point.
     
  13. peds48

    peds48 Genius. DBSTalk Club

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    Actually there is a version of the PP that covers accidental damage but I believe a natural disaster would go under "acts of God" and they would not cover it.


    Correct
     
  14. peds48

    peds48 Genius. DBSTalk Club

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    The equipment is leased and if they have the protection plan, then DIRECTV IS TRYING TO SCREW THEM BY CHARGING FOR THE equipment


    The PP does not cover "acts of God"
     
  15. APB101

    APB101 Icon

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    Michigan
    Penny wise, pound foolish.

    It costs more for a cable-television provider to acquire a new customer than to keep an existing one.

    This is not the way to keep a subscriber to continue with DirecTV.
     
  16. longrider

    longrider Well-Known Member DBSTalk Club

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    If you read the whole thread you can see that we had a misinformed CSR that is causing this PR nightmare for DirecTV. Official company policy is to work with customers affected by natural disasters
     
  17. Mark Holtz

    Mark Holtz Day Sleeper DBSTalk Club

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    Sacramento, CA
    Hmmm.... to me, it sounds like the guy was in the middle of a two-three year agreement, and saw the natural disaster as a way to get out of that contract, when what was offered was a suspension. And, this was probably before a policy change was announced to the team for special handling.
     
  18. trh

    trh This Space for Sale

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    NE FL
    There was no policy change. We had friends impacted by the Joplin MO tornado two years ago and DirecTV had this policy then.
     
  19. wingrider01

    wingrider01 Hall Of Fame

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    Have had 3 owned receivers and a dish replaced under the PP due to a near miss of a lighting strike, unless that bolt was thrown by Percy Jackson it was an act of god
     
  20. Mike Bertelson

    Mike Bertelson 6EQUJ5 WOW! Staff Member Super Moderator DBSTalk Club

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    No. Not at all. AAMOF DIRECTV already has a policy for this (Link).


    The CSR was obviously not aware of this policy. However, it's supposed to an area that is declared a disaster area; which it has been by the State of Colorado.

    IMHO, this should qualify under DIRECTV's natural disaster policy.

    Mike
     

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