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C31 Mini Genie Client 0x0710/711/716 - Issues/Discussion

24K views 49 replies 21 participants last post by  Topzide 
#1 ·
Receivers included in this release:
C31 Mini Genie Client

Release notes:http://www.dbstalk.com/showthread.php?t=212823

We ask that you keep polite and focused within this thread, and post as much detail as possible. If your receiver is set up for network issue reporting, please post the key generated by the receiver.

Being part of the DBSTalk community means working together to help each other document issues and come up with solutions. While everyone gets upset from time to time, this is not the appropriate place for vents or rants. All off-topic posts and discussion will be deleted.

Thanks!
 
#3 ·
Even after the most recent upgrade to 0x0711 still having problems with audio sync (delayed). The C31 is connected directly to the TV via HDMI. A simple menu reset of the C31 will clear the problem but it seems to come back after 24-36 hours or so. Have also tried resettting the Genie.
 
#4 ·
unixguru said:
Stuttering/freezes watching live. Had a show where it was freezing for a fraction of second repeatedly (every couple of seconds) at the end of the buffer/live. One hit of skip backward and it stopped doing it. Brief pause also works.
Doing it again right now. Face the Nation on CBS OTA (channel 4-1 in Minneapolis) - live.

~4 seconds of freeze followed by 1/4-1/2 second of audio/video. Has been repeating constantly for at least 5 minutes.

Toggling pause for a couple of seconds doesn't fix it. One skip back did.
 
#5 ·
Found an issue where the receiver resets all the available resolutions to just 480i/p only if the TV is turned off an receiver is left on. TV is connected HDMI. If you turn both off at once it seems to be fine.


Also, hitting 30skip when already live seems causes the video to stop playing and not start unless you leave the channel and come back.
 
#6 ·
I was using 30SLIP and most the time it worked fine. I could even hit skip several times quickly and it would add them up like it's suppose to.

Lately it seems to intermittently decide that multiple skips mean skip to the next marker or end (like a skip does while in FF).

Going back to using 30SKIP.
 
#11 ·
Using Vizio Tv model VO32L HDTV10A.
When turning on TV and client I sometimes get the message "not support" on the screen. Then the client will turn off the resolutions 480i and 720p. I can re-enable them, but the next time "not support" occurs they are disabled again. I almost always have my tv on NFL network (212) and this happens ALL THE TIME on this channel.
I can turn both TV and client off, then back on and it will start working, or I can change channels and sometimes that will get it to work.
I am also experiencing the 30skip in live tv freezing the screen and will not release unless I change channels.
 
#12 ·
Still having to reset resolutions almost daily on one set, and getting frequent "your tv does not support content protection" messages on another. Both seem to happen when the TV is off, or when switched to a different input other than the HDMI the client is plugged into. It seems like the client is constantly probing the TV for its resolutions.

Also noticing frequent 1/2 second pauses on random channels.
 
#13 ·
Still have issues pausing live or recorded shows from both of my (2) Genie Clients. If I hit "pause" the display shows like it is going to pause but doesn't. If I don't hit any other buttons the show will finally pause like 5 minutes or more later after I had hit the pause button. So it's like there is a massive delay in the actual pause function. Don't seem to have any issues with other playback functions. Keep hoping there will be an update coming soon to fix this. Does anyone else have this problem or know of a fix or when might be released? I've had this issue for months...
 
#14 ·
terrelliott said:
Using Vizio Tv model VO32L HDTV10A.
When turning on TV and client I sometimes get the message "not support" on the screen. Then the client will turn off the resolutions 480i and 720p. I can re-enable them, but the next time "not support" occurs they are disabled again. I almost always have my tv on NFL network (212) and this happens ALL THE TIME on this channel.
I can turn both TV and client off, then back on and it will start working, or I can change channels and sometimes that will get it to work.
I am also experiencing the 30skip in live tv freezing the screen and will not release unless I change channels.
Experienced the freezing with the 30 second skip at a customers house. Did it on all 3 clients but not the Genie. Tried another Genie but still got freezing on clients. Changed to 30 second slip and that worked fine
 
#15 ·
Have seen this issue on two of my three clients, I don't use the third one, so not sure about it. When I pause a live program, then try to skip forward to go live again, the client instead rewinds back to the beginning of the buffer. Then I try to FF to end, and it becomes unresponsive. It will freeze either before starting to FF, or will freeze when I try to stop the FF. I haven't been able to determine a pattern of what actions unfreeze it, or if it is just time passing and the client catching up to the button presses. Many times it has taken me two or more tries, each time having it rewinding back to the beginning of the buffer before I can get back to live TV. It almost seems like once I pause something, I can't get back to live TV without changing the channel to clear the buffer. If I want to keep the buffer, I need to make sure I don't FF all the way to the end, or it will just rewind again.

Anyone else see this? I'm fairly new to the Genie & clients. So far, this is the only thing that I don't like, but it happens quite frequently.
 
#16 ·
eileen22 said:
Have seen this issue on two of my three clients, I don't use the third one, so not sure about it. When I pause a live program, then try to skip forward to go live again, the client instead rewinds back to the beginning of the buffer. Then I try to FF to end, and it becomes unresponsive. It will freeze either before starting to FF, or will freeze when I try to stop the FF. I haven't been able to determine a pattern of what actions unfreeze it, or if it is just time passing and the client catching up to the button presses. Many times it has taken me two or more tries, each time having it rewinding back to the beginning of the buffer before I can get back to live TV. It almost seems like once I pause something, I can't get back to live TV without changing the channel to clear the buffer. If I want to keep the buffer, I need to make sure I don't FF all the way to the end, or it will just rewind again.

Anyone else see this? I'm fairly new to the Genie & clients. So far, this is the only thing that I don't like, but it happens quite frequently.
I have issues similar to this and slow response issues, like sometimes when I try to just open the guide it will go to a black screen and just show the live tv feed in the corner and the guide never comes up or is very slow - so I'll have to exit and re-try it and sometimes to the extent of turning off the genie and turning it back on to get it to work properly. Also have issues pausing still like I've stated before...
 
#19 ·
C41-500

Reports incorrect mac address to LAN, router, etc.

From John Ha at Humax:

"This is not a defect but a known software bug which Directv has announced a fix to address this issue with a software update to be released shortly."

So known like really? Not even a peep of it here? Yes the device is quite new and issue may have not been software related, as to why I brought this up in the first place. I made mention of this in the General forum Tuesday. Yes its minor to most everyone here I suppose. Another thing, Directv 2nd level tech support knows nothing of it either or anybody there that I talked to.

My C41-100 is reporting mac address correctly btw.

I am unsure if this is really software related because the genie server/system info display page receives the mac address correctly from the client C41-500. ANYONE SEEING WHAT I DO? Caps used because not a one of you seem to even want to look for me...as usual!!!!
 
#20 ·
adamson said:
I am unsure if this is really software related because the genie server/system info display page receives the mac address correctly from the client C41-500. ANYONE SEEING WHAT I DO? Caps used because not a one of you seem to even want to look for me...as usual!!!!
It could just be that the C41-500 in the field is fairly new so not a lot of folks have one, I know I don't.
 
#21 ·
I recently tried something in the last week that may help others.... I've been having problems with my C31's for months being slow and not being able to pause on demand... it would take up to 5 minutes to pause, which was the most frustrating part for me. Last Monday, I was reading somewhere about someone having different problems that may have been related to the CCK hooked up... and I also have my HR34 hooked up to Ethernet by the way and disconnecting the CCK. So last Monday when my HR34 locked up and had to do a reboot - I decided to try unplugging the CCK from power and go for a while without it to see how my C31's performed. Once the system was backup everything was working great but I've had similar success for a day or two at most in the past before the slow down issues would return. Well it's been a week now and I'm still having amazing response time and pausing immediately when I hit the button and think the CCK was holding me up, I'm really happy how great everything has been working and how it should be. Since I already have my HR34 hooked to Ethernet, really no reason to hook the CCK back up. I'm really amazed that someone hasn't suggested this earlier or seen this type of problem also. Hopefully this might help someone else out with similar problems.
 
#22 ·
keebler21 said:
I recently tried something in the last week that may help others.... I've been having problems with my C31's for months being slow and not being able to pause on demand... it would take up to 5 minutes to pause, which was the most frustrating part for me. Last Monday, I was reading somewhere about someone having different problems that may have been related to the CCK hooked up... and I also have my HR34 hooked up to Ethernet by the way and disconnecting the CCK. So last Monday when my HR34 locked up and had to do a reboot - I decided to try unplugging the CCK from power and go for a while without it to see how my C31's performed. Once the system was backup everything was working great but I've had similar success for a day or two at most in the past before the slow down issues would return. Well it's been a week now and I'm still having amazing response time and pausing immediately when I hit the button and think the CCK was holding me up, I'm really happy how great everything has been working and how it should be. Since I already have my HR34 hooked to Ethernet, really no reason to hook the CCK back up. I'm really amazed that someone hasn't suggested this earlier or seen this type of problem also. Hopefully this might help someone else out with similar problems.
If you had both the ethernet connection on the HR34 to your network AND the CCK connected that was the problem. That creates all sorts of problems by having two different paths into the MoCA/DECA network, it's always one or the othere connection but never both.
 
#23 ·
RAD said:
If you had both the ethernet connection on the HR34 to your network AND the CCK connected that was the problem. That creates all sorts of problems by having two different paths into the MoCA/DECA network, it's always one or the othere connection but never both.
Thanks for clarifying - I've never heard that before or seen that. So in theory - it should work good the other way with the CCK but not the Ethernet as well.
 
#26 ·
keebler21 said:
So let me ask this then... Does one have an advantage over the other or is the CCK purely for those that don't have Ethernet ability near there genie?
Depending on who answers your get answers going each way. On one hand some folks prefer using the HR34/HR44's internal adapter just so there's less wiring and external components. Since I have other devices on the DIRECTV DECA network that could be using the ethernet connection, like a HD DVR that's downloading a DoD program I prefer the external DECA so if the HR34/HR44 goes down I don't lose the connection.
 
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