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Caller ID - Unavailable Ghost Calls

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by itzme, Jul 24, 2013.

  1. itzme

    itzme Hall Of Fame

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    My 2-day-old HR44-700 is having an odd Caller ID issue. When the phone is in use, every few minutes it flashes "Caller ID - Caller Unavailible". I can confirm there's no 2nd call coming in. Caller ID worked fine with the same jack when it was going into my older HR24. Not only that, but I don't even think my local caller ID service indicates when there's a second call coming in. Any ideas on how to fix these ghost calls?
     
  2. Laxguy

    Laxguy Honi Soit Qui Mal Y Pense.

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    Not really, but disconnecting the phone line, rebooting the box and then reconnecting might help. Might even fix it, but I can''t test myself, as I removed caller ID from the box five years ago. (You do know a phone line does not have to be connected?)
     
  3. Supramom2000

    Supramom2000 In Loving Memory of Onyx-2/23/09

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    Happens to all of us with 44's and Caller ID connected.
     
  4. itzme

    itzme Hall Of Fame

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    I didn't realize it was a known issue. I posted about it in the Issues/discussion thread.
     
  5. Supramom2000

    Supramom2000 In Loving Memory of Onyx-2/23/09

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    Yeah, there is some sort of rule about not posting the same issue more than 3 times, so we quit posting it. Although I have seen someone else (I think Steve) continue to post it off and on. It is quite annoying, you are right about that!
     
  6. Aug 3, 2013 #6 of 34
    Steve

    Steve DIRECTV A-Team

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    Ya. Guilty as charged. :p Sorry that I didn't discover this thread earlier!

    Just to be clear, Caller ID works fine on my HR44-700. The message I repeatedly see while a phone call is in progress is "Incoming call: Unavailable, unavailable".
     
  7. Aug 4, 2013 #7 of 34
    Jacob Braun

    Jacob Braun King of Awesome

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    This is an official known issue on the HR44-700. Engineering is aware and working to resolve...
     
  8. Aug 4, 2013 #8 of 34
    itzme

    itzme Hall Of Fame

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    Thank you!
     
  9. Dec 9, 2013 #9 of 34
    R0am3r

    R0am3r Legend

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    Is the caller ID issue still considered a bug? My HR44-200 was installed on Saturday (2 days ago) and the caller ID seemed to initially work. Now it keeps showing unavailable. Any thoughts on this issue?
     
  10. Mike Greer

    Mike Greer Hall Of Fame

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    I'm not sure DirecTV is working on a fix. I've since just disconnected the phone lines. You just never know what you're going to get with caller ID. I had 3 HR24-500s one just worked, one worked sometimes and one never worked. The trouble followed the receiver when I moved them around. It was that way from the start. Previous to the HR24-500s I had HR22s that about the only thing that worked right was the caller-ID... Same phone lines as the HR24-500s used.

    Caller-ID must just be way down on the list of priorities, wrong or right that's the way it seems. I wouldn't hold my breath on a fix!
     
  11. inkahauts

    inkahauts DIRECTV A-Team

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    Actually they are working on a fix for caller id issues with the genies...
     
  12. trh

    trh This Space for Sale

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    And it will be released "soon".......
     
  13. JACKIEGAGA

    JACKIEGAGA N.Y. FOOTBALL GIANTS

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    Add me to the list
     
  14. R0am3r

    R0am3r Legend

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    Just wondering... how do you know this and is it a software issue?
     
  15. Mike Greer

    Mike Greer Hall Of Fame

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    Could be - I don't have any 'inside' information... But... People have had caller ID issues since the beginning. Not sure why that would suddenly change but anything is possible!

    If they wanted it to work you'd think they would have fixed it during the development of the HR44 but the HR44 seems to have even more caller-id trouble than earlier DVRs did and the old ones had all kinds of trouble.
     
  16. Gabe1972

    Gabe1972 New Member

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    Same issue here as well. I have the HR44-200. I called DirecTV on another issue and mentioned this as well. The rep told me that they are aware of the issue and are working on it. It definitely is quite annoying, especially since it fills up the 25 spaces very quickly and there is no mass delete. Have to delete them one at a time. Ug.
     
  17. MysteryMan

    MysteryMan DIRECTV A-Team DBSTalk Club

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    I hope so. My HR34-700 was recently replaced with a HR44-200. Since activating the HR44 Caller ID displays a average of 35 Unknown Caller messages a day, mostly during the hours between midnight and 3am with a average of two minutes between calls. Our phone never rings nor does our answering machine record anything. Have also experienced random issues during daytime hours. Very strange.
     
  18. kram

    kram Godfather

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    Just found this discussion. My replacement HR44-700 started doing this last week. Since these posts date back more than six months, I'm assuming that D* either is NOT working on a fix, or is and doesn't have one yet. Either way, it's certainly a very annoying bug.


    Sent from my iPhone using DBSTalk
     
  19. Diana C

    Diana C Hall Of Fame DBSTalk Club

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    This may have been mentioned elsewhere, but has anyone tried to identify a commonality here? For example, does everyone with the issue have VOIP (Vonage, Ooma, MagicJack, etc) or plain old telephone service (POTS)?
     
  20. Supramom2000

    Supramom2000 In Loving Memory of Onyx-2/23/09

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    I have century link regular service.

    Sent from my Galaxy S5 using DBStalk mobile app.
     

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