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Calling Directv CSR

Discussion in 'DIRECTV Installation/MDU Discussion' started by casinoman59, May 11, 2013.

  1. casinoman59

    casinoman59 Cool Member

    29
    0
    Jan 25, 2006
    Hanford, Ca.
    When or what day of the week is best time to call for deals or equipment
     
  2. litzdog911

    litzdog911 DIRECTV A-Team DBSTalk Club

    12,171
    56
    Jun 23, 2004
    Mill Creek, WA
    I don't think makes much difference. It's more about your account history, the CSR you get, and not the time of day.
     
  3. MysteryMan

    MysteryMan DIRECTV A-Team DBSTalk Club

    8,225
    443
    May 17, 2010
    USA
    February 29th. :sure:
     
  4. yall2

    yall2 Mentor

    41
    1
    Dec 5, 2010
    Or June 31st :bang
     
  5. jimmie57

    jimmie57 Hall Of Fame

    6,394
    293
    Jun 26, 2010
    Texas City, TX
    +1

    If the CSR does not tell you what you want to hear, thank them, hang up and call back. You will get a different CSR and probably a different answer.
    I have done this several times.
     
  6. Rich

    Rich DBSTalk Club DBSTalk Club

    25,658
    436
    Feb 22, 2007
    Piscataway, NJ
    They seem to be pretty cranky on holidays. Aside from that...

    Rich
     
  7. BobStokesbary

    BobStokesbary Legend

    227
    5
    Oct 24, 2010
    Or you can try what inadvertently worked for me.

    When I went to my D* web account page there was a notice that I qualified for a free upgrade. I went to the order page and entered in the information for a free DVR upgrade. As I continued with the order the system added in a $50 installation fee, which to me was no longer "free", so I just stopped the order. A week later I got an email noting that I had not completed my order and if I needed any help to call customer service. Another week or so later they called me to discuss the order. I mentioned that I liked the idea of a free upgrade but did not want to spend a $50 installation fee right now. So, the CSR waived the installation fee and additionally offered me a discount on my next year's service.

    I was totally blown away. Of course I went with the upgrade. I am one very happy D* customer!
     
  8. caseyf5

    caseyf5 DIRECTV A-Team

    273
    9
    Mar 21, 2009
    Bethpage,...
    Hello casinoman59,

    My suggestion is mayday . :slowgrin:
     
  9. goinsleeper

    goinsleeper Godfather

    673
    17
    May 22, 2012
    I would suggest around 7:00 pm or so when the hustle-bustle is done and you have time to actually talk to the CSR. Good conversation goes a long way.
     
  10. Mark40930

    Mark40930 Mentor

    48
    0
    Aug 2, 2007
    Las Vegas, NV
    Also try not to call when there's a major event like a boxing match or UFC and the lines are burning up with people rushing to call in and place their PPV orders, or if they are calling because they placed the order through their remote and it doesn't show up on all their receivers :bang
     

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