I've given you the email address to have this looked into. You are less than 0.00001% of the customers and frankly with over 18 million customers, they're not going to "forever please" all of them. A "normal customer" with an HD DVR would also have HD service. I'm not sure when you got the MPEG-2 DVR, but like all "legacy" MPEG-2 HD receivers, they don't work for HD now. I paid $800 for a MPEG-2 HD receiver and "sure" I was pissed when I had to move to a new MPEG-4 receiver, but DirecTV also made me a good deal [free] and I'd already signed up for HD, when there were maybe 6-10 HD channels. Seems like your options are: email them with your situation, and see what they offer find another obsolete DVR that does no more than what you have now. "Bit the bullet" and move on to HD like most of the rest of us. There is nothing more this forum can offer "other than", letting you bitch, which is your right as a member.