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Can a protection plan replacement force me to upgrade to higher level of service?

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by mfryd, Mar 22, 2011.

  1. veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

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    I've given you the email address to have this looked into.
    You are less than 0.00001% of the customers and frankly with over 18 million customers, they're not going to "forever please" all of them.
    A "normal customer" with an HD DVR would also have HD service.
    I'm not sure when you got the MPEG-2 DVR, but like all "legacy" MPEG-2 HD receivers, they don't work for HD now.
    I paid $800 for a MPEG-2 HD receiver and "sure" I was pissed when I had to move to a new MPEG-4 receiver, but DirecTV also made me a good deal [free] and I'd already signed up for HD, when there were maybe 6-10 HD channels.
    Seems like your options are:

    1. email them with your situation, and see what they offer
    2. find another obsolete DVR that does no more than what you have now.
    3. "Bit the bullet" and move on to HD like most of the rest of us.
    There is nothing more this forum can offer "other than", letting you bitch, which is your right as a member.
     
  2. veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

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    But without HD service isn't the R22 output still pegged to 480i/p?
     
  3. matt

    matt New Member

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    I thought that got eliminated a while back?

    Maybe someone here would trade an owned R22 for what you have if you paid shipping for both of them.
     
  4. veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

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    "the change" a while back was to unlock them with HD service.
    DirecTV stopped using them in the MPEG-4 only markets because of them not being able to change the format, which caused them to really suck on an SD TV, where the receiver added letterbox and the stations added their pillarbars, on the locals.
     
  5. matt

    matt New Member

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    I'm talking about this:
    "Output resolution is no longer limited to 480 when HD Package is not purchased"
    http://www.dbstalk.com/showthread.php?t=182464

    Was that not for the R22?
     
  6. veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

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    Seems like it had to be, since they were the only ones limited.
    "learn something new...." Since I never had one, I didn't notice the notes.

    Now who has an R-22 that they'll swap with a HR20? :lol:
     
  7. matt

    matt New Member

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    I don't if it works like that or not, I just remembered seeing those notes. I have HD access so mine are unlocked.
     
  8. veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

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    Seems like you have one in your sig: R22-100 Owned
    Which would only leave the cost of the AM-21 [~$50]
     
  9. matt

    matt New Member

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    I've got a stack of them...
     
  10. mfryd

    mfryd Mentor

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    It's not that technology changed, it's that DirecTV's policy has changed.

    My HR10-250 worked perfectly as a SD DVR for satellite and an HD DVR for terrestrial broadcasts.

    The HR20-700 it was replaced with will also work perfectly as a SD DVR for satellite and an HD DVR for terrestrial broadcasts. In fact DirecTV uses this configuration in some markets.

    My issue is not a technological one, it is a question of policy. DirecTV's policy is that they are happy to supply the replacement hardware, but they have chosen not to let me use it unless I pay them an additional fee.

    Arguments that current hardware cannot duplicate the functionality of the HR10 are just plain wrong.


    As to a billing credit, I have not received one. I am already on automatic payment and no discount was offered or mentioned in any of my discussions with various DirecTV customer service agents, supervisors, or the access card dept. People have suggested that I should demand a credit, but I have not. I am unsure of whether or not accepting a bill credit would restart my contract?



    By the way, a few years ago, DirecTV offered a free swap out of HR10s with newer units. I did not take them up on this. I wasn't worried about my HR10 breaking as I have the protection plan. I was under the mistaken impression that paying for the protection plan would actually provide protection.
     
  11. Davenlr

    Davenlr Geek til I die

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    I would have swore I read one of your earlier posts in this thread that is no longer in the thread, that you accepted a $120 customer satisfaction credit. My bad. Must have read that in another thread. Nope, it was in this thread, but by RACJ2, not you.
     
  12. matt

    matt New Member

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    I thought that was you that got the credit. I went back and re-read, my mistake.

    So what's wrong with turning on the HR20, keeping auto-pay, and getting the two years of free HD access credits? It won't extend your commitment. Call and find someone that knows what they are doing :)lol:) and have them turn on the HR20 then turn on the two years of credits and you will be back where you were but with a better receiver. Bonus if they will come out and upgrade your dish.

    There's no need to get worked up about the situation, it's their policy to not allow HR receivers to activate without HD access included. It's their company, that's what they choose to do and that's their right. You can run your company any way you like too!

    All in all, I think you got the protection you were paying for. You got an upgrade they aren't even giving out anymore, and you own it to boot. Turn on the free HD access credits and there won't be anything different on your end except for two more lines on your bill.
     
  13. Davenlr

    Davenlr Geek til I die

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    What he said...and upgrading the dish doesnt extend the contract, only activating a leased receiver does.
     
  14. inkahauts

    inkahauts Well-Known Member

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    Can you please tell me where you got this information? Because I have NEVER heard of this being able to happen, which is the point of all this in the first place. If it can happen, then you just need to use the email address vos supplied, but honestly, I don't think its technically possible on that machine. Its all hd or no hd on the hr20's from what I have seen.

    And that is where the problem is.

    And I don't think a dish exchange should cause yo to have an extended contract. Especially in this situation. You might want to ask about that in your email to ellens office, and then you will have a hard copy of the reply too.

    I agree this situation sucks, but then, you are in such a bizzare situation, I doubt more than 1K of their customers are even in your exact situation, if that.

    I'd say if you are out of contract, why not call and find out how much to upgrade to HD right now, just for fun. Maybe they will set you up for free, and you can get the free hd, and just get hd now instead of in the future, and start enjoying it all now. It doesn't hurt to at least ask them.... And if it didn't raise your bill, I would assume it'd all be good...
     
  15. CCarncross

    CCarncross Hall Of Fame

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    One thing that might be good to point out is most everyone that had HR10-250's were sent letters and most were called to swap them out quite awhile ago. If the OP chose to ignore them, is D* really under any obligation to bend over backwards now and replace it, long after the HR10 swapout program has been discontinued? Your situation is very unique as most everyone that had HR10's had HD access during the mpeg2 days with them, and were upgraded to mpeg4 HD receivers. My guess is you bought your HR10 secondhand after the digital OTA transition, just for OTA recording, and somehow got a CSR to activate it even though you don't had HD access on your acct. The real mistake was made when the CSR activated the HR10 previously. Am I close?
     
  16. veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

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    @ CCarncross, Let's not suggest the OP is trying to bend/break the rules.

    @mfryd, if the HR20 will record OTA HD without HD service, which you've posted, What is the problem then? :confused:
     
  17. pfp

    pfp Whatever

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    Due to policy, not technical inability, DirecTV will not allow it on mfryd's account.
     
  18. veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

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    This is an odd situation.
    Is it "policy", or that the software can't handle no SAT HD, while allowing OTA HD?
    It took a long time for the R22 to be changed.
     
  19. veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

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    I think the OP has a good point/question, and I'm trying to figure out how to "skin this cat".
    I've read on another forum:
    Now is this still the case, or has the activation system since been changed, where this no longer is an option?

    If so, then emailing Ellen would seem the only option left.
    If they can't activate the HR20 without HD service, then a R-22 + AM-21 would seem to be the other option, but they might not know this, so the OP would have to point this out to them.
     
  20. jahgreen

    jahgreen Godfather

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    Usually I shake my head at posts complaining about DirecTV, but the OP really has a point here in my opinion. He's been paying for the protection plan. Seems to me DirecTV has a contractual obligation to replace his DVR with the same functionality without making him pay more.

    If DirecTV can't give him SD satellite service with HD OTA, then it ought to just upgrade his dish and give him free HD (not limited to two years). There's no dangerous precedent being set, because very few others will be in his position, and thus no risk to the bottom line.
     

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