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Can Not Stop DoublePlay (HR24)

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by sfin54, Aug 23, 2010.

  1. sfin54

    sfin54 Cool Member

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    Sep 6, 2007
    After receiving the software update(HR24-500) this morning, I can not stop DoublePlay from activating. So basically my receiver is "stuck" on two channels.
    I have tried a reset, system test, stand by for 5 minutes, and even unplugged the receiver. Also, re-downloaded the software. The only thing that any of these did was gave me a "fresh" two channels to lock into. Once I go to two channels, I get the "live TV Conflict" screen when attempting to change the channel. When I click on the "Stop DoublePlay" button, it does nothing.

    Called DirecTv, and they were no help, and could not guarantee that I would receive a HR24 if I ordered a replacement.

    If anyone has any ideas on how to get the DoublePlay to stop, it would be GREATLY appreciated.

    Thanks,
    sfin54
     
  2. TBlazer07

    TBlazer07 Grumpy Grampy

    4,777
    3
    Feb 5, 2009
    Why do you need to "stop" it? The receiver is always receiving on both tuners anyway. It will time out after a couple hours OR if a recording on the another tuner is scheduled. You will get a popup that says "Turn off double-play" as one of 3 options. If you don't respond to the popup it turns itself off if a recording on the other tuner is scheduled. I wouldn't be concerned over it. I don't believe there is any way to stop it other than scheduling a recording on the other tuner while watching the 2nd tuner.

    Edit: I think you are misreading the popup. When you disable it from the popup it stops buffering the 2nd tuner but the same program WILL remain there.
     
  3. sfin54

    sfin54 Cool Member

    12
    0
    Sep 6, 2007
    The problem is I can only watch two channels, regardless of what I try.
    I just tried this: set both tuners to record (DoublePlay goes off). Then stopped one of the recordings, and still get the "Live TV Conflict" screen when I attempt to change channels. It tells me the recording that I just turned off is now back on DoublePlay. When you go to the button to the right (stop DoublePlay), and press...no change, DoublePlay is still on.

    Very frustrating.

    Any ideas would be great.

    Thanks,
    sfin54
     
  4. sfin54

    sfin54 Cool Member

    12
    0
    Sep 6, 2007
    Well, had the receiver in stand by all night. Still the same issue.
    The first two channels I went to, got "locked" into double play.
    Can not change to any other channels. Always get the "Live TV Conflict" pop up.

    Any other ideas would be greatly appreciated.

    Thanks,
    sfin54
     
  5. DogLover

    DogLover Hall Of Fame

    2,510
    0
    Mar 18, 2007
    This definitely sounds like a weird problem. Perhaps we can get some more detail. When you bring your DVR out of standby, do you press the down arrow at all? Or are you saying that just by changing the channel it is somehow starting doubleplay on your machine?

    After you respond to the message to stop doubleplay, can you then enter another channel number and have it change channel, or do you get the message yet again. (You might also try choosing the other option on that message just to check the results.)

    A step by step of what buttons you are pressing and what you are seeing might help us either reproduce your problem.
     
  6. sfin54

    sfin54 Cool Member

    12
    0
    Sep 6, 2007
    When I come out of stand by, I do not press the down arrow at all. The first two channels that I go to, get locked into DoublePlay. Does not mater if I manually enter the numbers on the remote, select from the guide, or press channel up or down. The first two channels automatically go into double play, and I can not view any other channels.

    When I press "stop DoublePlay" in the Live TV Conflict screen, it does nothing. If I attempt to enter the number manually, via the guide, or up/down, I just get the Live TV Conflict screen again. The other button on this screen is the "Cancel Request" button. Pressing this just gets rid of the Live TV conflict screen, but I am still unable to change channels.

    Another thing I noticed, when I do press the down arrow, I get the pop up to start DoublePlay by pressing down again, or exit to cancel. This is even though I already have the double play going. It simply adds more time to the existing Double Play.

    Any guidance to on getting DoublePlay stopped, would be greatly appreciated.

    Thanks,
    sfin54
     
  7. Stuart Sweet

    Stuart Sweet The Shadow Knows!

    37,060
    287
    Jun 18, 2006
    A couple of wilde guesses:

    -try redoing your satellite setup.
    -try rebooting twice withing 30 minutes.

    Neither should make a difference.

    If you have two lines into the DVR, can you disconnect one, reboot, shut down, reconnect, and start up again?

    Again that shouldn't make a difference but I'm just putting it out there.
     
  8. sfin54

    sfin54 Cool Member

    12
    0
    Sep 6, 2007
    Stuart,

    Thank you for the suggestion. Unfortunately it did not stop the DoublePlay.
    Here is what I tried:
    - Unplugged one line, reboot
    - Plugged back in line, unplugged other line, reboot
    - 2 reboots right after each other.

    Still will lock into the first two channels, then DoublePlay will not allow me to change channels.

    I am dreading having to call DirecTv again. The last CSR told me there is no way I would get a HR24 because all of the replacements are Refurbs.
    errr...I have only had the HR24 for 3-4 months, really do not want to go back to a refurbed HR21,22,23.

    Any other suggestions?

    Thanks,
    sfin54
     
  9. Spanky_Partain

    Spanky_Partain New Member

    5,499
    0
    Dec 7, 2006
    Is the down arrow stuck on the front panel?
    Is the remote down arrow stuck?

    Just thowing something out to see what may be turning on the double play feature.
     
  10. JACKIEGAGA

    JACKIEGAGA N.Y. FOOTBALL GIANTS

    5,617
    91
    Dec 11, 2006
    Long Island, NY
    As Earl said in another thread "Okay... we will put that one in the ODD category.Not sure what is going on there."
     
  11. sfin54

    sfin54 Cool Member

    12
    0
    Sep 6, 2007
    No, both down arrows seem to work properly.
    The DoublePlay does turn off after two hours of stand by, but as soon as you power up, the first two channels that you go to, are locked into DoublePlay.

    Any other ideas?
    or...worst case scenario...anything I can tell DirecTv to ensure I get a HR24 as a replacement?

    Thanks for all the help,
    sfin54
     
  12. Spanky_Partain

    Spanky_Partain New Member

    5,499
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    Dec 7, 2006
    Try a "reset everything" from the menu.

    As far as getting another HR24, I had a second replacement unit sent to me and since it was the second DOA, they pushed my ticket up to the escalation management team and gave me a special PIN number to use when calling in on status. They put the request in for a HR24 and it did not happen. No guarantee.
     
  13. sfin54

    sfin54 Cool Member

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    Sep 6, 2007
    Tried that also. No luck.
    Any "service menu" that I can get into to truly wipe everything, and then just download the software?

    Thanks again,
    sfin54
     
  14. Stuart Sweet

    Stuart Sweet The Shadow Knows!

    37,060
    287
    Jun 18, 2006
    Press the {OK} button when you see "Running receiver self-check" and that will give you all sorts of destructive options :)
     
  15. sfin54

    sfin54 Cool Member

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    Sep 6, 2007
    Went through all of those diagnostic tests, everything seems to pass.
    Still locking into the first two channels though.

    I guess I have to take my chances with DirecTv replacing the HR24 with another one, unless someone has any other ideas?

    Thanks,
    sfin54
     
  16. Stuart Sweet

    Stuart Sweet The Shadow Knows!

    37,060
    287
    Jun 18, 2006
    I believe there's an option in those menus that will let you do a destructive format of the drive.
     
  17. prospect60

    prospect60 Legend

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    Aug 26, 2006

    Have you tried leaving it unpligged (not just in standby) for a couple hours, then rebooting.

    There is a wipe everthing (reset to factory defaults) in the menu, but this won't change the firmware. I guess you could do a forced firmware update (0-2-4-6-8 while initially booting up), but if it just confirms you are on the most current firmware that won't help, but if it reloads the current firmware maybe it will clear a software glitch.
     
  18. TEN89

    TEN89 Legend

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    Jun 27, 2003
    do i hear reset? boring hearing all the run around. just reset
     
  19. sfin54

    sfin54 Cool Member

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    Sep 6, 2007
    I have tried the "wipe everything," and forced it to re-download the software. Neither solved the DoublePlay issue.

    I have left it unplugged for a few minutes, but not a few hours. I will try that over night, but have my doubts at this point.

    Just beyond frustrated at this point....

    Thanks,
    sfin54
     
  20. sfin54

    sfin54 Cool Member

    12
    0
    Sep 6, 2007
    I have probably reset it over 20 times in the last two days.........
     

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