1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.
  2. Welcome to the new DBSTalk community platform. We have recently migrated to a community platform called Xenfono and hope you will find this change to your liking. There are some differences, but for the most part, if you just post and read, that will all be the same. If you have questions, please post them in the Forum Support area. Thanks!

Canceling Starz and Cinemax

Discussion in 'DIRECTV Programming' started by toobs, Oct 14, 2013.

  1. toobs

    toobs Legend

    558
    15
    Oct 10, 2012
    I'm on my second year on a two year contract. I have the Premier package, but I never watch Starz and Cinemax. I've tried going to the site and canceling those channel, but I can't find a way to cancel. The site only let me downgrade the package.

    Is there anyway to cancel Starz and Cinemax without getting ding on my contact?

    How much would I save if I can cancel those channels.

    The only premium channels that I watch is HBO and Showtime. I don't even watch Encore.
     
  2. dpeters11

    dpeters11 Hall Of Fame

    16,184
    483
    May 30, 2007
    Cincinnati
    You would need to downgrade your package, then add on HBO and Showtime. This would not affect your contract, unless a discount is tied to a minimum package level, though usually they don't require Premier. You should be able to go down to Xtra and add in the Premiums.

    I think HBO itself is $18, Showtime is $13.
     
  3. toobs

    toobs Legend

    558
    15
    Oct 10, 2012
    If I downgrade my package, what about the sports package that comes with Premier?
     
  4. JosephB

    JosephB Icon

    1,300
    36
    Nov 14, 2005
    Birmingham, AL
    You would have to add the sports pack if you dropped to a lower base package.
     
  5. toobs

    toobs Legend

    558
    15
    Oct 10, 2012
    On the site, can I play around with the different packages before taking effect on my account?
     
  6. jimmie57

    jimmie57 Hall Of Fame

    6,382
    291
    Jun 26, 2010
    Texas City, TX
    From what I have read it appears that you can UPgrade your programming but you can not Downgrade it online by yourself. It has to be done by talking to them on the phone. It appears that they want a chance to talk you out of it. Many times they do by offering you discounts.
    Good luck.
     
  7. JosephB

    JosephB Icon

    1,300
    36
    Nov 14, 2005
    Birmingham, AL
    Usually if you're just dropping one and maybe two, it's worth keeping Premier in the long run. If you're going to keep HBO, Showtime, and Sports Pack you may not save any money, or, just $5 or $10.

    You're going to have to call them up to change it anyway, you might as well call, tell them you want to do, and see how much it's going to cost. They may throw you a discount to keep you at Premier
     
  8. Jason Whiddon

    Jason Whiddon Hall Of Fame

    2,304
    33
    Aug 17, 2006
    One thing I hate about Directv. I should be able to add premiums and drop them as I wish, as long they have been active for 30 days. I should not have to call them and talk to some jack wagon who wants to spam a customer already paying a good chunk of money. Its surely one thing Dish does better. You either talk to DIRT or get on chat, and its handled, no talking to the used car dealer...
     
    1 person likes this.
  9. lparsons21

    lparsons21 Hall Of Fame

    4,224
    181
    Mar 4, 2006
    Herrin, IL
    That's one of the things I like about Dish over Direct. I can add and cancel any and all programming online. No chat, phone call or email needed.

    And recently when trying to drop a premium, it pops up with a 1/2 price for 6 months offer on all the premiums including multi-sports and BB@Home.

    That's handy and VERY customer friendly.

    That said, when I was with Direct when I called to cancel a premium or just juggle them around, it didn't take long and they always offered something to keep them. Sometimes a big something, sometimes smaller, but always something.
     
    1 person likes this.
  10. toobs

    toobs Legend

    558
    15
    Oct 10, 2012
    Maybe I wait after my contract is up.
     
  11. lparsons21

    lparsons21 Hall Of Fame

    4,224
    181
    Mar 4, 2006
    Herrin, IL
    Why wait until the contract is up? Call and tell them what you want to do and see if they make it in your favor to either not do it or if it isn't then cancel out what you don't want.

    When I was with Direct during the 2 year commitment period, I called to drop the Premier, they offered $25 off for 6 months making it cheaper to keep than drop down. I won't say that is the deal you'll be offered, but if your account is in good standing, you should get some kind of offer.
     
  12. coolman302003

    coolman302003 2014 NBA CHAMPIONS!

    1,810
    96
    Jun 2, 2008
    Southeast
    You will not get dinged on your contract but if you are receiving a credit that is tied to your Base Package then changing (from Premier) will probably remove that credit/promo so check your bill for that before you make the changes. Your programming agreement requires a base package of $29.99 or higher per month (Family, Select, Choice, etc.)
    From DirecTV's website:

    Order HBO for $17.99 per mo. or Starz, Showtime, Cinemax or Sports Pack for the regular price of $12.99 per mo. and get your second premium channel for only $11.01 per mo., your third for $10 per mo., your fourth for $8 per mo., and your fifth for $7 per mo. (Please note: HBO cannot be discounted).

    Premier is $124.99 per mo. Xtra is $70.99 per mo. I assume you would not be interested in Ultimate at $77.99 per mo. since you are not interested in Encore.
    Xtra + HBO + Showtime = $99.99 ($25 savings over Premier)
    Xtra + HBO + Showtime + Sports Pack = $109.99 ($15 savings over Premier)

    Of course, I am excluding from the cost above for Advanced Receiver Service (DVR, Whole Home, HD), additional TV fees, HD Extra Pack, any promos or discounts you may be receiving.
     
  13. JoeTheDragon

    JoeTheDragon Hall Of Fame

    4,564
    28
    Jul 21, 2008
    Ultimate has a few non Encore channels they should really have an Ultimate with non RSN sports pack channels.
     
  14. toobs

    toobs Legend

    558
    15
    Oct 10, 2012
    Thank you for the breakdown. I will call to see if they can adjust the package.
     
  15. fleckrj

    fleckrj Icon

    1,546
    136
    Sep 4, 2009
    Cary, NC
    Let us know how it works out. I am curious. As others have said, my guess is that just dropping Starz and Cinemax will not save you much, since the Premier package is already discounted compared to adding each extra individually.
     
  16. damondlt

    damondlt New Member

    5,455
    232
    Feb 27, 2006
    Newfoundland...
    Yea a whopping $7

    It was better when the included the DVR charge in Premier
     
  17. bobvick1983

    bobvick1983 Godfather

    278
    0
    Mar 21, 2007
    NW Alabama
    Thanks for the suggestion I called and told them I wanted just Ultimate with HBO and Showtime. They sent me over to a "programming specialist" who offered me $5 off of HBO, Cinemax, Starz, Showtime, and Sports Pack for 6 months and another $5 off for having Auto Pay, and then another $3 off (the whole home DVR fee) for a net savings of $33 per month for 6 months.
    I was really surprised that they gave that much, but I didn't argue for sure.
     
  18. lparsons21

    lparsons21 Hall Of Fame

    4,224
    181
    Mar 4, 2006
    Herrin, IL
    Glad to see you got a good deal. Sometimes a phone call in very nice!! :)

    I'm with Dish and getting 1/2 off for 6 months for HBO, SHO, MAX, Multi-Sports and BB@Home. For the premiums the 1/2 off is off the retail for each channel, so it isn't the buy more save more price being discounted. Still saving significantly.

    And with BB@Home, I have all of Starz included as VOD so I don't need to sub to it. That's great since I rarely watch much on Starz.
     
  19. larryharry59

    larryharry59 Mentor

    58
    3
    Feb 5, 2012
    Whenever I tried canceling a premium online it would never allow me. Always said I had to call in to do it. Even after the 1 month of having it so I didnt get the canceling fee. Is this something thats common or that only happens to me?
     
  20. Beerstalker

    Beerstalker Hall Of Fame

    3,488
    64
    Feb 9, 2009
    Peoria, IL
    That is how it is for everyone.

    DirecTV does not let you cancel premiums, or downgrade your package (I think) without calling in and talking to someone. They do that on purpose because they know a lot of people won't bother to call in and wait on hold etc. in order to do it (just like how most people don't mess with or forget to do rebates). If the customer does call in and wait on hold it gives their CSRs a chance of talking the person out of the changes.
     

Share This Page