I had already placed a order. Since I have gotten a mailer saying if I change over I get a 200.00 visa card. So I called in and gotten the loudest call center I have ever heard. I could even hear a super in the background yelling and I even heard people cursing. I knew I was in for it lol. I told dude about the offer and he said that we would have to cancel the order and re enter one. The first order they only wanted a dollar to hold. Now that Im changing the order they want 19.95 for the equipment? I said the mailer says no up front costs or install fees nor is there anything in the fine print . I tell him Im not paying that and that nothing has changed. He gets his super that I had heard yelling in the background. She says the same thing and I say the same. She says its not a install fee. I say it is upfront costs. She says so let me get this right,you want to cancel for 19.95 when you will be getting 180.00 back? I said thats right. The visa is for 200.00 not 180.00 so you need to cancel. So any opinons? I think its shady with what they were trying to pull there. Am I in the wrong here?