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Cannot access VOD!

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by CricketNB, Jul 31, 2013.

  1. CricketNB

    CricketNB New Member

    2
    0
    Jul 31, 2013
    Canada
    I have tried numerous suggested solutions, but I still cannot access VOD either by clicking on "Watch Now" or "Record". I get the "Preparing for playback"; which gets about 3/4 the way through; then I get this error "There was a problem connecting to the Internet. Please test your connection". When I test the connection everything is OK except the phone connection, which I do not have plugged in.If I attempt to record, then it sits in my Playlist with "Pending Download" as it's status. I can access apps and YouTube, so I know I have internet access.

    My current setup is a HR21-700 DVR that connects to the internet through a ethernet cable. I did bypass my router and connected directly to my modem. I recently purchased the Directv Cinema Connection Kit in the hopes of a solution, but it was more confusing then helpful. I am not sure if I require the ethernet coax adapter to make this unit work. I have searched through many forums and attempted to try all recommendations, but nothing works.

    This is my first post and I have read many helpful posts from others, so my thanks goes out to those who regularly respond.
     
  2. Laxguy

    Laxguy Honi Soit Qui Mal Y Pense.

    15,153
    546
    Dec 2, 2010
    Winters,...
    Welcome to DBSTalk!


    Go through Network Settings, Advanced. Just OK your way through until you get the "Congratulations" notice. Then exit, and try again. I do only downloads as I hate buffering. Try just a d/l first.
     
  3. damondlt

    damondlt New Member

    5,455
    232
    Feb 27, 2006
    Newfoundland...
    Um , wait a second I see your location as Canada. So I'm done !
     
  4. Rich

    Rich DBSTalk Club DBSTalk Club

    25,608
    435
    Feb 22, 2007
    Piscataway, NJ
    Laxguy gave you the correct answer and he is not living in Canada.

    Rich
     
  5. CricketNB

    CricketNB New Member

    2
    0
    Jul 31, 2013
    Canada
    Thanks for the replies. I am still getting the "pending download". I am not sure why my location prohibits any suggestions being given. I am a long time subscriber to Directv who happens to live on the other side of the border.
     
  6. Laxguy

    Laxguy Honi Soit Qui Mal Y Pense.

    15,153
    546
    Dec 2, 2010
    Winters,...
    Cancel all downloads or pending whatevers and reset the box.
     
  7. peds48

    peds48 DIRECTV A-Team DBSTalk Club

    18,386
    906
    Jan 10, 2008
    NY
    Thanks for the replies. I am still getting the "pending download". I am not sure why my location prohibits any suggestions being given. I am a long time subscriber to Directv who happens to live on the other side of the border.


    Because is "illegal" to get DirecTV USA in Canada
     
  8. litzdog911

    litzdog911 DIRECTV A-Team DBSTalk Club

    12,171
    56
    Jun 23, 2004
    Mill Creek, WA
    I suspect that OnDemand won't work from a Canadian IP address.
     
  9. damondlt

    damondlt New Member

    5,455
    232
    Feb 27, 2006
    Newfoundland...
    Maybe I'm reading it wrong but it sure sounds like it to me.
    :shrug:
    I am a long time subscriber to Directv who happens to live on the other side of the border
     

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